Sunset Ford of Waterloo - Service Center

Would never go back again. Customer service sucks. Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we l Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we live 35 mins away. It was 28 degrees outside. When asked why she couldn’t give him my car she got an attitude and proceeded to tell him that she shouldn’t even be there because it was 5:02 and they close @ 5 Kelly is the one who called me to tell me my car was ready.Kelly from customer service was the most disrespectful. disappointing customer service rep I have ever met. Once she called me to tel me my car was ready. She told my husband that him and I need to do our jobs and call the warranty company our selves. That’s not our job it’s Kelly’s job to do. Again do not take your car here. You will be disappointed. You have been warned. More

The service was very good and the advisor was very informative. The downside is Ford’s parts availability is a little lack luster. The issue is major engine parts being on back order for an extended p informative. The downside is Ford’s parts availability is a little lack luster. The issue is major engine parts being on back order for an extended period of time. More

Very good service from Service Desk. Service was explained. Friendly staff and efficient. Shuttle drivers very friendly. Dealership seemed clean. Received the receipt next day. explained. Friendly staff and efficient. Shuttle drivers very friendly. Dealership seemed clean. Received the receipt next day. More

I had a great experience at sunset ford in Waterloo. For my time spent with my recall they even gave me a free car wash. my time spent with my recall they even gave me a free car wash. More

Very nice and letting you know what is going on with your car. Very clean. Employees are very knowledgeable. I do not like surveys please stop sending me surveys. car. Very clean. Employees are very knowledgeable. I do not like surveys please stop sending me surveys. More

Waited more then 30 minutes to be waited on for a appointment that had been scheduled for 2 weeks! Very poor customer service! Hated the rudeness appointment that had been scheduled for 2 weeks! Very poor customer service! Hated the rudeness More

First of all, the people that work for them are such friendly people. But Kelly is beyond a perfect person that really works hard for the customer. We paid our bill with a credit card and she was check friendly people. But Kelly is beyond a perfect person that really works hard for the customer. We paid our bill with a credit card and she was checking over the bill when she noticed a mistake. She us immediately to correct the. mistake . We were credited our account a cost of over $200.00... this is trujy a person with integrity. More

Quick service. Thanks for the ride home and back to pick up my vehicle. Kelly was very sociable and quick to get me checked in. up my vehicle. Kelly was very sociable and quick to get me checked in. More

The particular day I was there the work load was high and the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz I have always been happy with the service at Sunset Ford of Waterloo. I have purposely bought Fords because our Ford dealership does a good job and it’s convenient. More

Great service on a recent repair. Kelly in the Waterloo service department was great. Friendly, polite and easy to work with! I’ll be back for sure! service department was great. Friendly, polite and easy to work with! I’ll be back for sure! More