Sunset Ford of Waterloo - Service Center

Car still has a rattle on right front passenger side since it was new. Check service record shortly after buying car. Don’t recall the lady in customer service. It was not Kelly. since it was new. Check service record shortly after buying car. Don’t recall the lady in customer service. It was not Kelly. More

We are from Imperial, MO and make the drive, because I absolutely REFUSE to do business at Reuther Ford which is right down the road from us because of their “poor” (would use other words, but trying to k absolutely REFUSE to do business at Reuther Ford which is right down the road from us because of their “poor” (would use other words, but trying to keep it professional) customer service. We make the drive to Sunset Ford. Doesn’t matter the location. My F-150 has been to both Sunset Hills, and Waterloo, and always treated right. Service is spot on, and I have always been in the loop and kept informed over the process of any service performed. This previous visit I took my wife’s Explorer in for service to Waterloo because they were able to work it in faster than Sunset Hills (Again, would take to either location, but Waterloo had a more clear service schedule) but Kelly at Waterloo kept us in the loop, and was a “paperwork warrior” for us with our warranty company (DONT USE Progressive Asset Protection) They didn’t get the chance to jerk us around, because Kelly fought the battle for us over things that were covered in our contract but they tried to deny because we were still under contract, but very close to being out by mileage. Thank You Kelly, and Sunset Ford! We will be re-upping a warranty contract with CNA through you very soon. More

We have always had friendly experiences and on time service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service. service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service. More

Danielle was great to work with. She was very responsive with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke an with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke and didn't say anything until I seen it myself. They left dirty hand prints all over my doors. Danielle was quick to resolve the issue More

Very friendly employee. Do not care for you review system. If I can’t say less than 25 words my review won’t go through. system. If I can’t say less than 25 words my review won’t go through. More

I appreciate the service and communication. The text function and service was very good. I was able to stay up to date on the status and ultimately when the car was ready. Thank you. function and service was very good. I was able to stay up to date on the status and ultimately when the car was ready. Thank you. More

As always the Sunset Waterloo, Il location has great service and great people waiting on you. Kelly was super friendly and helpful. The wait was not too bad. service and great people waiting on you. Kelly was super friendly and helpful. The wait was not too bad. More

All the people in every department is amazing. Thank you so much for serving my vehicle and finding the issue with my tire and keeping contact. so much for serving my vehicle and finding the issue with my tire and keeping contact. More

Prompt, kept me informed of progress. When it was discovered they were missing some parts for the warranty repair they ran a truck to the Sunset Hills facility so everything could be completed in one discovered they were missing some parts for the warranty repair they ran a truck to the Sunset Hills facility so everything could be completed in one visit. Very satisfied More

I wouldn’t say this is the Waterloo locations fault but my repair took 3 months, the part was on back order and Ford wouldn’t rent me a car and told me there was nothing they could do besides open a case w my repair took 3 months, the part was on back order and Ford wouldn’t rent me a car and told me there was nothing they could do besides open a case which Ford did nothing about. I ended up having to buy a new car to get me to and from because my car wasn’t safe to drive until it had its repair. More