Sunset Ford of Waterloo - Service Center

my vehicle was damaged during service no one explained what happened just said we will order the part said would be 2 wks was 8 what happened just said we will order the part said would be 2 wks was 8 More

Work was performed on time as planned. Since 25 words are needed I will keep typing. Kind of reminds me of middle school folks. Make it stop. are needed I will keep typing. Kind of reminds me of middle school folks. Make it stop. More

My experience at this dealership in the service department was good but I have to take in the next day because I had my brakes done and there was a noise when I applied the brakes so I call them an department was good but I have to take in the next day because I had my brakes done and there was a noise when I applied the brakes so I call them and they ask me if I could come back in today . I did and they repaired what was making the noise everyone was so polite and it was an easy repair. More

As usual, Service is spot on! I honestly do hate spending a single solitary Dime in the State of Illinois, because ultimately I feel like my $$$ ends up funding Communism in some form or another, but good bu a single solitary Dime in the State of Illinois, because ultimately I feel like my $$$ ends up funding Communism in some form or another, but good business is good business! I purposely go out of my way for Sunset in Waterloo even being 10 miles closer to another Ford dealer that I wouldn’t let touch my vehicles. I will say this so other customers are aware, Kelly in Service is A+. If your there for warranty work, she knows her stuff, but be patient with her, because I’ve personally witnessed her fight on the phone with warranty companies tooth and nail to get her customers taken care of. If she happens to call you with bad news about your vehicle, PLEASE don’t take it out on her. She will go back and forth with those people and make every attempt to find any loopholes she can to get your vehicle covered, but she can’t win um all. It’s a good bet that your bad news, or your issue isn’t with her/Ford, but with your stubborn warranty company trying to block her. Between my truck and wife’s car recently, some items were covered and others they didn’t want to cover. Kelly spoke with several different people with the same company looking to get the answer she was looking for. Out of about 7 issues between both vehicles, warranty company only wanted to cover 4 of them, 2 of the issues they attempted to block her on were pretty xxxx expensive too. She ended up getting 6 out of the 7 covered completely, and is always determined to fight to get every penny out of the coverage you paid for. More

Good service friendly....took good care of me answering all my questions...will come back again to get my ford f150 serviced in Waterloo ill all my questions...will come back again to get my ford f150 serviced in Waterloo ill More

First visit was for 10,000 mile service. Tires were not rotated as per Ford recommended service. I was told there was a misunderstanding and that I had to specifically request that service. Second service rotated as per Ford recommended service. I was told there was a misunderstanding and that I had to specifically request that service. Second service was for wheel rotation, LOF, cabin filter. Dually tire inner stems not lined up. I showed picture of damage on rim and was told it was documented that the damage was already there. It is not documented on my copy of invoice. I will not go back again unless there is a recall that needs to be addressed. More

They kept my car for two days and gave it back to me making the same noise as it was when I took it there and wants to charge me $158 to look at it to see if it’s now in my brake system They also call making the same noise as it was when I took it there and wants to charge me $158 to look at it to see if it’s now in my brake system They also called me on the first day they had and tried to tell me all four tires are dry rotted in a 2018 car and one if them wa a new tire you guys put in when we got the cat in 2019. So long story short I have the exact same problem I had on Monday afte they kept it until Tuesday. I also called the Service manager and left a message for him to call me back on Tuesday and this is Thursday and I still haven heard from him!! More

Sunset finished a job another dealership didn’t complete. Fixed our recall issue to or satisfaction and our car is going to be in good hands now that we live in the Waterloo, IL area. Fixed our recall issue to or satisfaction and our car is going to be in good hands now that we live in the Waterloo, IL area. More

Very knowledgeable fast and courteous people. Willing to go the extra mile to give excellent service, without pressure tactics. Will go back for future work. go the extra mile to give excellent service, without pressure tactics. Will go back for future work. More

Took our F150 for it regular oil change. Kelly the service advisor was great as usual. She is friendly and efficient at her job! The mechanics also did a wonderful job! service advisor was great as usual. She is friendly and efficient at her job! The mechanics also did a wonderful job! More