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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
487 Reviews

487 Reviews of Sunset Ford of Waterloo - Service Center

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December 09, 2021

Everyone was nice and always informing me what was going on with my vehicle. this was a big help for me since I just moved here. More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember who I was talking to but she was very nice on the phone.
Dec 10, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business. Our team wishes you all the best, and we look forward to your next visit!

December 02, 2021

Mechanics were on strike at Sunset Ford in St. Louis. Took my vehicle over to the Waterloo, Illinois Sunset Ford since vehicle warranty almost expired. Danielle Jansen (service advisor) ordered part. Par More

by biffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the repair personnel that worked on my vehicle, Danielle Jansen, Sydney Smith
Dec 03, 2021 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! Our team truly appreciated the chance to work with you, and we hope to see you again!

December 01, 2021

Took car in for a battery replacement, didn't have a appointment. They worked me in . Great service. Easy to work with. More

by Jim,
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Dec 02, 2021 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us, Jim! We are happy to hear that our team could help, and we wish you all the best. Come back and see us!

November 27, 2021

Walked,in without an appointment needed a new battery ,and she worked me in. Vary thankful,very friendly service. More

by snowville20002002@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Nov 29, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team appreciates your business, and we look forward to your next visit.

November 25, 2021

Scratch on the side of my truck along with what looks like white overspray or something More

by Mikejanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen
Dec 06, 2021 -

Sunset Ford of Waterloo responded

Hi Mike, we strive to provide the best care to our customer's vehicles when they are with us. If you have not already been in touch with one of our managers, please reach out to us at your earliest opportunity to discuss this further. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

November 21, 2021

The personnel in your service department or friendly and courteous service is excellent The personnel in your service department or friendly and courteous, service is excellent More

by lameiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! It was a pleasure working with you, and we can't thank you enough for choosing Sunset Ford. We wish you all the best. Come back and see us!

November 20, 2021

Contacting and speaking to rep is very hard. Service is great Danielle is great! Thank you More

by MARKSCHNEPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Nov 23, 2021 -

Sunset Ford of Waterloo responded

We appreciate the great review! Our team hopes to have the chance to work with you again.

November 19, 2021

It was my first time getting service at this location and I was extremely happy, I will definitely be using them again! More

by s.henry_3769@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team appreciates your business, and we hope to see you again.

November 19, 2021

The staff was friendly, the facility was clean and they kept to scheduled appointment time. More

by STANRU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team hopes to see you again.

November 16, 2021

Speedy service at an excellent price. I would highly recommend for any service. Thank you More

by Jeff.york
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Alex Suhre, Danielle Jansen, Sydney Smith, Dustin Ruckhaber
Nov 17, 2021 -

Sunset Ford of Waterloo responded

Thank you for the kind words and recommendation! We will see you next time!

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