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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
487 Reviews

487 Reviews of Sunset Ford of Waterloo - Service Center

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January 29, 2022

Service manager was excellent-helped find a wheel and tire for my 2017 Ford Escape.mechanic did great work also. More

by Pop1771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jan 31, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are so happy to hear that our team took great care of you and we wish you all the best!

January 28, 2022

Covers under car don’t rattle now after 3 years of complaints. I was told 2 missing screws were replaced, but 1 screw holding the corners of the oil cover and right side passenger cover was not repla More

by BILL.HOFFMAN339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen
Feb 04, 2022 -

Sunset Ford of Waterloo responded

Bill, I am sorry for the issues you are having. If your concern has not been resolved, please feel free to call me and I can help coordinate something for you. Thank you, Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

January 20, 2022

Fast Friendly. I liked the service person who checked me in. I will be back. More

by sniperrep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jan 21, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review! We enjoyed working with you, and we will see you next time!

January 12, 2022

Very disappointed in Sunset and their service department. I would like the service manager to contact me. More

by cgul59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Proctor, Alex Suhre, Danielle Jansen, Sydney Smith, Dustin Ruckhaber, Matt Robison
Jan 17, 2022 -

Sunset Ford of Waterloo responded

We are very sorry to hear that you left less than satisfied with your visit. Please reach out to me at your convenience to discuss your experience further. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

January 12, 2022

Polite, professional, and prompt service. Very straightforward and eager to accommodate. Well worth the drive and would definitely recommend. More

by Earendle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jan 13, 2022 -

Sunset Ford of Waterloo responded

Thank you for the fantastic review and recommendation! It was wonderful having you here, and we hope to have the chance to work with you again.

December 23, 2021

My car was brought in, on time, and completed in the time I was told it would take. I appreciate their consideration of my time. The service advisor, Matt, was helpful and professional. I will definitely be More

by KimR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Robison
Dec 27, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, Kim! It was such a pleasure working with you, and we hope to see you again.

December 22, 2021

I hate that every time i come to the dealership they constantly try to upsell me on service. I will drive back to Bommarito and have my service done there. Nicer staff, better more comfy waiting room, c More

by EMSDEVIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen
Dec 29, 2021 -

Sunset Ford of Waterloo responded

Here at Sunset Ford of Waterloo, we pride ourselves on providing the highest quality service to our customers. The only work we recommend is based on factory service interval recommendations and our inspection findings. We are sorry if you have felt taken advantage of, but we never intend to pressure anyone. We wish to get the chance to earn your business again. If you would like to provide any additional details, please feel free to reach out to - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

December 19, 2021

Everything was done well an professional and courteous very satisfied with the work they did More

by Finkmic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Dec 20, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team wishes you many happy miles, come back and see us!

December 18, 2021

Horrible communication, can not keep story straight. Can find better customer service else where. Don't recommend More

by momwifefurbabylife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen
Dec 20, 2021 -

Sunset Ford of Waterloo responded

We are very sorry we did not provide clear communication. I would be happy to look into your visit and provide any additional clarification if you would like. Please feel free to reach out and I would be happy to help. Thank you, Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

December 16, 2021

Danielle Janson was great to work with Alan the mechanic the same. Thanks for their great service. They both deserve a raise. Allan Toenjes More

by AMTOEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Danielle Jansen
Dec 17, 2021 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business! Our team looks forward to your next visit with us!

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