Sunset Ford of Waterloo - Service Center

There is a big disconnect between who’s answering the phone and the location there at. I have a Fults address called the Waterloo # and my appointment was at the St Louis location. I was never asked whic phone and the location there at. I have a Fults address called the Waterloo # and my appointment was at the St Louis location. I was never asked which location I wanted it done at. Talked to Neil, who made the appointment at St Louis. Mary did a great job of getting me taken care of promptly once I voiced my frustration. More

Danielle did an excellent job on getting my service completed when it was a last minute request completed when it was a last minute request More

From start to finish my experience with every person at Sunset Ford in Waterloo was postive and seamless Sunset Ford in Waterloo was postive and seamless More

Everyone is very knowledgeable helpful and friendly only wish you guys would have Saturday hours wish you guys would have Saturday hours More

My visit to the service department was a pleasant experience. The people there were very courteous, and they sincerely listened to me. They fixed my truck’s issue. experience. The people there were very courteous, and they sincerely listened to me. They fixed my truck’s issue. More

Good people. Fast service. Communication is great. They care. Ford parts. I highly recommend them if you need work done on your Ford vehicle. care. Ford parts. I highly recommend them if you need work done on your Ford vehicle. More

The actual service was great. But, it was difficult to communicate with anyone at the dealership. communicate with anyone at the dealership. More

Dustin Ruckhaber is outstanding employee there with a smile! Fast, friendly service let’s you know what your going to need to update soon. smile! Fast, friendly service let’s you know what your going to need to update soon. More

They are knowledgeable and quick.I would recommend them to anybody who wants a job well done. to anybody who wants a job well done. More

Danielle in Sunset Ford service department was fantastic as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles More