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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
486 Reviews
Call Service Center (618) 221-1996

486 Reviews of Sunset Ford of Waterloo - Service Center

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January 26, 2024

Very good Clean plesent and workers are very good at their job Nice all over the store More

by nancyscott57
Recommend Dealer
Yes
Employees Worked With
Lonnie
Report | Print
January 25, 2024

I live the new valet option. Service us always fast and friendly and the text updates and questions are easy to follow and answer More

by m_steinbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Gallagher
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Jan 26, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you and we will see you next time!

January 23, 2024

Amazing service department! ! Lonnie always takes care of me when I come in for service. More

by jrenaud81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs, and we will see you next time!

January 21, 2024

The service on my vehicle was done very quickly. The service on my vehicle was done very quickly More

by DARREN.E.PAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

We appreciate the great review and your business! Our team is here for any future needs; come back and see us!

January 19, 2024

Made me feel like a valued customer & understood how detrimental down time is for us More

by tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! Our team is here for any future needs!

January 19, 2024

Great customer service. Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs More

by jmichaelj99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Gallagher
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We appreciate your business, and we will see you next time!

January 19, 2024

Service advisors are nice. Scheduling is easy. Waiting room is clean. My last service done there wasnt great. Vehicle doesnt go straight afger alignment, sterero repaired and i More

by brad_blaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Gallagher
Report | Print
Jan 22, 2024 -

Sunset Ford of Waterloo responded

Please know that here at Sunset Ford of Waterloo, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

January 17, 2024

Mr Gallagher my service tech was outstanding, provided superior customer service and to me that’s what it all about More

by LeoS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Last name Gallagher @ Waterloo store
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Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team enjoyed working with you, and we hope to see you again!

January 17, 2024

Lonnie did a great job! Did what she said she would do and kept me informed of where we were with the warranty on my tire. Great job! More

by SCHILL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Sunset Ford of Waterloo responded

We appreciate you sharing this with us and for choosing Sunset Ford of Waterloo! See you next time!

January 17, 2024

Took care of the problem in a timely manner. kept me informed of my vehicle More

by ge1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! It was wonderful working with you and we are happy to hear that Lonnie and the team took great care of you. We wish you all the best!

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