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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,907 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,907 reviews

April 17, 2013

Brett is good sales person we always see him, just purchase our 4th car from him, very honest easy to work with, and will go above and beyond to make the deal work. More

by shannonvon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Apr 18, 2013 -

Sunset Ford of Waterloo responded

It is always great to hear from a loyal customer! Thank you for taking the time to review us! We appreciate you coming back to Sunset Ford of Waterloo and Brett for all your car purchases! Please let us know if there is anything else we can help you with. Thank you Pete Heutel General Manager, pheutel@sunset-ford.com

April 12, 2013

Needed a car since mine would have been too costly to repair. I wanted a larger vehicle but I was not able to obtain a used car loan. George Schneider and Mike Carr went out of their way to get me appr More

by Madison3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Apr 16, 2013 -

Sunset Ford of Waterloo responded

Hi Elaine, We are so happy that we were able to get you into an affordable, fuel efficient, and most importantly safe car! Please let us know if there is anything else we can help you with. Take care and drive safe! Pete Heutel General Manager, pheutel@sunset-ford.com

April 08, 2013

I came to Brett, who is a great friend of mine, hoping he could help me out. I had a Jeep that I wanted to trade in. Brett went above and beyond the normal call of duty to help me out. My parents were wit More

by SRenee1011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Apr 09, 2013 -

Sunset Ford of Waterloo responded

We are so happy that Brett was able to help you get a new Fusion. He is a great member of our team! Please let us know if there is anything else we can help you with! Take care and drive safe! Pete Heutel General Manager, pheutel@sunset-ford.com

April 03, 2013

I promised my hubby that once our Ford Fusion (also bought at Sunset in Waterloo) was paid off, we would buy him a new truck. Our 2009 Fusion has not given us a bit of trouble. I am sure the mammoth More

by ruthallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Apr 03, 2013 -

Sunset Ford of Waterloo responded

Hi Brian & Ruth, Thank you for taking the time to review us. It is always great to hear from a returning customer! We hope you enjoy your new F-350! Please let us know if there is anything else we can help you with. Thank you and take care, Pete Heutel General Manager, pheutel@sunset-ford.com

March 26, 2013

The overall experience was exceptional. I never felt as if I was being pressured to buy. These guys made the experience as easy as buying a loaf of bread. The owner even came out to introduce himself and w More

by allenv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete, Mike Rich, Mike Carr
Mar 27, 2013 -

Sunset Ford of Waterloo responded

We are very happy that we could help you find two cars that fit your needs in such a short time! Please feel free to reach out to us anytime with questions or concerns. We are a family own and run business and want our customers to feel as though they are part of the family also. We hope you and your wife love your new cars. Please let us know if there is anything else we can help you with. Take care, Pete Heutel General Manager, pheutel@sunset-ford.com

March 23, 2013

My wife and I have been taking Our 2007 Freestyle to Sunset Waterloo for all our service needs. Robb is the best. He is very trustworthy and the nicest guy you can meet. We decided to trade our freestyl More

by chuckb628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
Mar 26, 2013 -

Sunset Ford of Waterloo responded

Hi Chuck and Linda, Thank you for your customer loyalty. Jerry is a great member of our team and we are happy that he was able to help find you the perfect car. Customer service is very important to us and we are happy that Robb, Mike R., Mike C, and Jerry all lived up to our high expectations! Please let us know if there is anything else we can help you with. Thank you for choosing Sunset Ford of Waterloo and we look forward to seeing you again. Take care, Pete Heutel General Manager, pheutel@sunset-ford.com

August 25, 2012

Could not have had a better experience buying a new car. Worked with Bret Bergmann at Sunset in Waterloo and finished up the transaction with Mike Carr. Stopped in one evening after hours and my wife picke More

by DougGWaterloo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett, Mike and Rob, Brett Bergman, Mike Carr
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