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Sunset Ford of Waterloo
Waterloo, IL
1,893 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,893 reviews
March 26, 2013
The overall experience was exceptional. I never felt as if I was being pressured to buy. These guys made the experience as easy as buying a loaf of bread. The owner even came out to introduce himself and w if I was being pressured to buy. These guys made the experience as easy as buying a loaf of bread. The owner even came out to introduce himself and was a gentleman, just like the other employees. I felt as if the red carpet was being rolled out for my wife and I. The experience was so great, I even went back to Bob to purchase another vehicle for my wife three weeks later. This experience was just as easy as the first one. I never felt that anxiety or "on edge" feeling from these guys. These guys were so great, I will be sending my family and friends to Sunset Ford of Waterloo to see Bob, Mike and Pete. Thanks again guys! More
by allenv
Employees Worked With
Pete, Mike Rich, Mike Carr
March 23, 2013
My wife and I have been taking Our 2007 Freestyle to Sunset Waterloo for all our service needs. Robb is the best. He is very trustworthy and the nicest guy you can meet. We decided to trade our freestyl Sunset Waterloo for all our service needs. Robb is the best. He is very trustworthy and the nicest guy you can meet. We decided to trade our freestyle in. For us there was no other decision than to buy at Sunset Waterloo. thats when we met Jerry Edwards. What a guy. No High pressure. We drove a bunch of cars and finally decided to buy an Escape. It was a pre-owned. Great price, great trade in price, and an excellent experience. Jerry proved to be the " MAN". Took his time with us and listened to our needs and made great suggestions. So far thats two good guys. Then we met Mike Rich, and Mike Carr. Again two more nice guys. How good can it get. We have bought a lot of cars in our 42 year married life. This is one of the best experiences we have ever had. Pleasant from the beginning to the delivery. Jerry "the man" even let me watch the Billikens in the playoffs. Doesn't get any better than that. Made some new friends. I could go on but hope you get the picture. If you want to get treated with respect and professionalism, then truly don't close the deal til Sunset. Sunset Waterloo that is. Thanks guys. P S free coffee. Chuck and Linda More
by chuckb628
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
August 25, 2012
Could not have had a better experience buying a new car. Worked with Bret Bergmann at Sunset in Waterloo and finished up the transaction with Mike Carr. Stopped in one evening after hours and my wife picke Worked with Bret Bergmann at Sunset in Waterloo and finished up the transaction with Mike Carr. Stopped in one evening after hours and my wife picked the car we wanted :) and the next day stopped by and asked Brett to figure up his best deal and we were done. A great price on a great car. Thanks Sunset! Looking forward to all the free car washes and some great service from Rob in the service department as before. Sorry, though, our last Focus lasted 12 years and 200k miles. May be a while before our next purchase! More
by DougGWaterloo
Employees Worked With
Brett, Mike and Rob, Brett Bergman, Mike Carr
