Sunset Ford of Waterloo

Comfortable & friendly buying experience (x2)!! My husband and I had been searching for a particular truck, found one we liked here. We lived about a hour and 15 min. away and worried that it would My husband and I had been searching for a particular truck, found one we liked here. We lived about a hour and 15 min. away and worried that it would be hard to determine if it was worth our while to make the trip. We had purchased our previous car from Sunset in St. Louis. I contacted the dealership in Waterloo just to ask some general questions & was put in touch with BRETT BERGMAN. He was amazing. And I was surprised at how helpful & friendly he was over the phone. He took the time to take specific pictures of the truck I had requested. I was able to ask many questions and get quick responses via email & text message (very convenient for someone with a hectic schedule). By the end of the day we had even agreed on a price (pending test drive) and we were on our way! The pleasant experience was even better in person. The entire staff was friendly and helpful. I felt like they were up front and honest, all the way down to what was BEST for US, certify the truck or go with an extended warranty? They helped us weigh the options. Seemed that everyone on staff was helping to make our purchase as comfortable as if we were dealing with FRIENDS. And after the second time around, that's how we feel about Sunset Ford. We have had a GREAT experience and would highly recommended them, especially Brett. More

Thanks! Thanks to Brett I had a great experience, he made sure I got to see and drive every car I was interested in. The best part was his customer service co Thanks to Brett I had a great experience, he made sure I got to see and drive every car I was interested in. The best part was his customer service couldn't have made everything any easier I'm definitely referring everyone I know thanks again! More

Awesome Experience Ok, let's face it, no one looks forward to buying a new car. Personally a tooth extraction sounded better, especially after spending the day before s Ok, let's face it, no one looks forward to buying a new car. Personally a tooth extraction sounded better, especially after spending the day before shopping at the competitors. But from the moment we pulled into Sunset Ford, our car shopping drastically changed. As we looked at the cars on the lot, Brett Bergman came out to say "hello" and offer any help we needed. Brett was so low key and NOT pushy. He was knowledgeable and NOT pushy (did I mention that before??). We decided on a truck and shortly threafter we were driving off the lot with a smile on our faces. It is a week later, and we are still talking about what an awesome experience we had buying our new Ford truck at Sunset Ford. More

Great service Bob made sure we chose the right car for our family at the right price. We bought a 2012 Fusion and after we decided to buy it, Bob noticed a couple o Bob made sure we chose the right car for our family at the right price. We bought a 2012 Fusion and after we decided to buy it, Bob noticed a couple of scratches on the hood that went unnoticed initially. Their dealership was able to have the paint touched up on the following Thursday at no charge to us and the car looked good as new. More

Jerry and Brett make a great sales team ! We just purchased our 7th vehicle from Sunset Ford since they have been at their Route 3 location in Waterloo. We have always had exceptional service We just purchased our 7th vehicle from Sunset Ford since they have been at their Route 3 location in Waterloo. We have always had exceptional service from Sunset, and Jerry and Brett have a great rapport with each other and us, taking time to go over every detail. Mike Rich was also a pleasure to work with. We highly recommend Jerry and/or Brett ! More

Larry I was thinking about trading my pick-up in on a car. Stopped in at Sunset Ford to check out a Taurus. Jerry Edwards came out and talked to me about t I was thinking about trading my pick-up in on a car. Stopped in at Sunset Ford to check out a Taurus. Jerry Edwards came out and talked to me about the car I was interested in, worked with me on a price, and I bought a new Ford Taurus that afternoon. Very nice car, I really like it! More

I would highly recommend the Sunset team. Had to be the best experience I’ve had purchasing a vehicle. The Sunset Ford team; Brett Bergman and Mike Rich are very professional & knowledgeable Had to be the best experience I’ve had purchasing a vehicle. The Sunset Ford team; Brett Bergman and Mike Rich are very professional & knowledgeable-making it an enjoyable experience. The service team has also been great to work with. I would highly recommend the Sunset team. More

Jerry is the best!!! My husband and I just purchased a car at Sunset Ford and Jerry was our salesman. He was so great to work with. He is very friendly and helpful. We loo My husband and I just purchased a car at Sunset Ford and Jerry was our salesman. He was so great to work with. He is very friendly and helpful. We look forward to working with Jerry again for future purchases! More

sunset ford waterloo, il. #1 great teamwork, very knowledgeable, very friendly, great service, fantastic pricing, willing to call by telephone or by e-mail to follow up with any f great teamwork, very knowledgeable, very friendly, great service, fantastic pricing, willing to call by telephone or by e-mail to follow up with any further information that I as a buyer would need to know. explained all the features of the vehicle before we drove off including safety, driving, and operational functions. I will definitely recommend sunset ford in waterloo, Il. to all my friends and relatives. thank you to the whole staff at this dealership. it was a job well done. More

Great price, friendly, easy I came from St. Louis to Waterloo to look at a really well-priced used Toyota. The staff was really friendly and not at all the sort of over-the-top I came from St. Louis to Waterloo to look at a really well-priced used Toyota. The staff was really friendly and not at all the sort of over-the-top in-your-face typical car salesmen I had gotten used to during my car hunt. And they weren't the kind who is overly eager and treats you like a king in a really phony way either. They just acted like human beings, which is really unusual in the business, seems to me. They were really up front, open to negotiate, and not pushy. I have complicated finances being largely a freelance musician who's never owned a credit card, but they worked a little extra to find me some financing that worked with my lack of credit, making a few phone calls and being really persistent and patient. In the end I got the car, got the financing deal, and drove away a very happy customer. I'd highly recommend the place for the low prices alone or for the customer service alone, but finding both in one place is just fantastic. More