Sunset Ford of Waterloo

I am very pleased with my experience with this dealership. Everyone was very friendly and helpful. I would highly recommend this dealership to anyone and will be recommending them to my family and dealership. Everyone was very friendly and helpful. I would highly recommend this dealership to anyone and will be recommending them to my family and friends. More

This was an exceptional buying experience from Sunset Ford. I have bought many vehicles through out my life. This was by far the most pleasant buying experiece I have ever had. I would like to thank Mike Ford. I have bought many vehicles through out my life. This was by far the most pleasant buying experiece I have ever had. I would like to thank Mike Rich and Mike Carr for this. I would also like to mention the people in service Rob and Cindy. Also I want to thank Terry for the exceptional cleanup of my new Ford Truck. Thanks and keep up the good work!!!!! Al & Kandi Vincent More

On June 07/2013 our family was heading down to Disney World in Orlando Florida when we were in Byron Georgia about 6 hours from Orlando our truck was smoking from behind and a motorist had alarmed us by World in Orlando Florida when we were in Byron Georgia about 6 hours from Orlando our truck was smoking from behind and a motorist had alarmed us by flagging us on the highway , so we got off at nearest exit and called Ford Roadside assistance , which the person answered the phone was having an off day and was very rude and then I called Mike @ Sunset to ask for guidance on how to proceed to the nearest dealer for Service to be performed. After trying to find a car or truck rental facility on Saturday after 3pm is very difficult , we find one and got back off to Disney World in Orlando and had a great time with the Waterloo High School marching Bulldogs playing in the electric parade. We headed back to Byron to pick up our Ford F-150 from the Brannen ford dealer that fixed our transmission , I had called Ford Roadside assistance to ask how to process my claim and submitting such claim my claim was denied. At this time me and my wife was very upset and I called back to Mike Rich @ Sunset Ford and explained our situation after listening to our whole story , he got with Pete Heutel the owner of this dealership and the Service department claims division of his Missouri branch and Ford Motor company was able to get our claim accepted and processed. I would like to take this opportunity to Thank everyone @ Sunset Ford in Waterloo Illinois for them taking action when needed to help there customer that used to only buy form Chevrolet. ( Great Job everyone ) More

We appreciated the courtesy and professionalism displayed by our salesperson, Brett Bergman. He was very knowledgable about Ford, and we felt very comfortable dealing with him. I would highly recommend him by our salesperson, Brett Bergman. He was very knowledgable about Ford, and we felt very comfortable dealing with him. I would highly recommend him to anyone interested in buying a new car. More

I have used this dealership frequently to buy parts for our vehicles where I work and Jon has been very helpful in getting me the parts I needed in a very timely manner, helping me determine the parts I ne our vehicles where I work and Jon has been very helpful in getting me the parts I needed in a very timely manner, helping me determine the parts I needed and notifying me when my parts were in. More

Great parts guy knows what your looking for even when you dont! Always gives us great service. A truly caring person not found often enough these days ! dont! Always gives us great service. A truly caring person not found often enough these days ! More

We had a great experience with Sunset Ford of Waterloo Bob Thomas was great very helpful with helping us find the right car that we wanted Great Job! Bob Thomas was great very helpful with helping us find the right car that we wanted Great Job! More

The atmosphere and staff were very friendly, I can actually say that this was the most pleasant time I ever have had in buying a new vechile. No pressure and very fair deal. actually say that this was the most pleasant time I ever have had in buying a new vechile. No pressure and very fair deal. More

I've had good service at other Ford dealers in the past, but since living in this area for the past eight years I now KNOW what good service is, thanks to Robb and the tech who regularly cared for my past, but since living in this area for the past eight years I now KNOW what good service is, thanks to Robb and the tech who regularly cared for my vehicles. More

This dealership and it's employees are really great! We have been back a second time to buy a used vehicle for our daughter. Both of the cars we have bought have been so cute and run perfect. Thanks to We have been back a second time to buy a used vehicle for our daughter. Both of the cars we have bought have been so cute and run perfect. Thanks to Brett for working so hard for us and to Mike in financing for being on top of things! Very nice experience!!! Thanks, we will definitely be back!!! More