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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

October 28, 2013

my over all exp with sunset ford was very ezzy goin no pressure just look around enjoy it , sales person was very pleasant no hassles , I highly recommend them for any auto needs thx sunset More

by bdbrewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2013 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to let us know how we're doing. Thank you so much for sharing your wonderful experience with all of us. Let us know if there's anything else that we can do for you and your automotive needs in the future. Be sure to visit us on Facebook & Twitter for the most up to date deals we have going on in our service department! Thank you, Pete Heutel General Manager

October 25, 2013

For a first time Truck buyer this is probably the best dealership i could have gone too! Everyone who helped was extreamy healpfull and friendly. They will do anything they can to have you drive away in t More

by SJP1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Oct 28, 2013 -

Sunset Ford of Waterloo responded

Hello, Thank you very much for both your patronage and this outstanding review! I am delighted to hear that you had such an outstanding shopping experience with us and that you found everyone to be so helpful. Buying your first truck is a very significant event, and we are very proud that you chose Sunset Ford of Waterloo to help you with that decision! If there is anything else that we can do for you, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Thank you, Pete Heutel General Manager

October 15, 2013

Phenomenal experience. No pressure from Brett or the sales staff. They were great to work with and will definitly be recomending to my friends and family to buy from Sunset. I couldn't be happier with More

by krrow2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Oct 16, 2013 -

Sunset Ford of Waterloo responded

Hi Kyle, Thank you for taking the time to review us. We love hearing from our customers and are delighted to hear about your great experience. Please let us know if there is anything else we can help you with. Thank you, Pete Heutel, General Manager

October 13, 2013

I can honestly say that I have never worked with a dealer that was as dedicated to pleasing their clients as Sunset Ford was. Mike, Mike and Brett were great. From in the parking lot to out the door, with a More

by bryongreene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Oct 14, 2013 -

Sunset Ford of Waterloo responded

Thank you for your kind words and congratulations on your new truck! Please let us know if there is anything else we can help you with. We look forward to working with you again soon. Drive safe, Pete Heutel, General Manager

October 13, 2013

Overall best experience I’ve had purchasing a vehicle. The Sunset Ford team, Brett Bergman, Jerry Edwards, Mike Rich, & Mike Carr are very professional & knowledgeable-making it an enjoyable experience. More

by rrdake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards, Mike Rich, Mike Carr
Oct 14, 2013 -

Sunset Ford of Waterloo responded

We have a great team here and we are happy to hear that they were able to help you get into your new truck! Please let us know if there is anything else we can help you with. Thank you for your review, Pete Heutel, General Manager

October 09, 2013

Had a great experience at Sunset Ford in Waterloo, IL. Worked with George Schneider, Sales, who was very knowledgable and a pleasure to work with in accomplishing my purchase of a 2013 Ford Edge. Kudos t More

by waterloo39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Oct 09, 2013 -

Sunset Ford of Waterloo responded

Congratulations on your new 2013 Ford Edge! We have a great team here and we are happy to hear about your awesome experience. Please let us know if there is anything else we can help you with. We look forward to working with you again. Sincerely, Pete Heutel, General Manager

September 27, 2013

My experience at Sunset Ford was outstanding from the moment I entered the front door! Everyone was friendly and helpful. I purchased a 2014 Taurus SHO and George Schneider made it a positive experience More

by davemccabe130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Sep 27, 2013 -

Sunset Ford of Waterloo responded

Congratulations on your new 2014 Taurus SHO! George is a great member of our team and we are happy to hear that he was able to help you. We appreciate you taking the time to review us and hope to see you in again soon. Please let us know if there is anything else we can help you with. Sincerely, Pete Heutel, General Manager

September 26, 2013

This has to be my best car buying experience ever! We walked in one night close to closing time and Jerry Edwards was more than willing to stick around to show us what he had to offer. Since we didn’t f More

by ewegener81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
Sep 27, 2013 -

Sunset Ford of Waterloo responded

We are delighted to hear about your great buying experience. We have a great team here and are happy that we were able to get you in a new Ford Escape. Please let us know if there is anything else we can help you with. We look forward to seeing you in again. Thank you for your review, Pete Heutel, General Manager

September 24, 2013

They made buying a car a pleasant experience. They were fair and very helpful. Their service department is excellent and they are a local dealership. Ford is truely an American car company. More

by ramueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Sep 24, 2013 -

Sunset Ford of Waterloo responded

Thank you for your kind words. We are happy to hear that both your buying and service experience were excellent. Please let us know if there is anything else we can help you with. We look forward to working with you again in the future. Take care, Pete Heutel, General Manager

September 16, 2013

We bought our 2014 Ford Escape two weeks ago and we just love it!!! It gets great gas mileage and is so much fun to drive..... This is the third vehicle we have purchased from Sunset and dealing with Geor More

by MaryGailKetten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Sep 17, 2013 -

Sunset Ford of Waterloo responded

Congratulations on your new Ford Escape! We appreciate your return business and value your feedback. Please let us know if there is anything else we can help you with. Until next time, take care! Pete Heutel, General Manager

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