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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

December 06, 2013

Started working with the dealer over email at noon on Saturday, completed the deal by 5:30. In my opinion that was quick considering Jerry had to go get the car from the STL branch and the JB bridge wa More

by pete1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Dec 06, 2013 -

Sunset Ford of Waterloo responded

Pete- Thank you for taking the time out of your day to let us know how we're doing. I'm glad Jerry & the rest of our team was able to provide the necessary help you were looking for. We're positive that you're going to enjoy your new vehicle for a number of years. Please let us know if you have any questions or concerns along the way. We look forward to seeing you again! Best, Pete Heutel, General Manager

December 05, 2013

Very pleased with mike rich. Did everything he could to make the deal. Will give him a call on my next vehicle. Thank you. Nathan More

by Nathan21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich
Dec 06, 2013 -

Sunset Ford of Waterloo responded

Nathan- Thank you for the 5 star review. It' terrific to hear you had a great visit with us recently. We look forward to having a long and lasting working relationship with you in the future! For now, find the most current deals by following us on Facebook & Twitter! Best, Pete Heutel, General Manager

December 05, 2013

Jerry was great to work with! We checked out several dealerships and chose Sunset because of his hard work and determination to find the car we wanted. More

by mshallow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Dec 06, 2013 -

Sunset Ford of Waterloo responded

Thank you so much for reaching out to us and sharing your experience with us. Jerry is tremendous at what he does and I'm glad to hear he provided the help you were looking for. Enjoy your new car! We look forward to many more future visits from you. In the meantime, visit us on Facebook & Twitter for the latest deals we have going on. Best, Pete Heutel, General Manager

November 24, 2013

Brett showed me all the gadgets on the Ford Edge, and it's really what I wanted. He made it very comfortable and will definitely be back. Thanks Brett! More

by lbfrantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Nov 25, 2013 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership. We hope that you will continue to come to us for any of your automotive needs. Enjoy your new Ford Edge! Don't forget to follow us on Facebook and Twitter to stay current on our latest news and special offers. Thank you, Pete Heutel General Manager

November 12, 2013

Friendly, helpful and a great buying experience! Mike helped me get the bank rate I needed to make the purchase happen. Mike Rich and Bob Thomas worked with me to make the car affordable within my needs More

by drurbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr
Nov 13, 2013 -

Sunset Ford of Waterloo responded

Don-We appreciate that outstanding review. I'm very pleased to hear our team was able to provide the necessary help you were looking for. Enjoy your new vehicle & please don't hesitate to contact us if you have any questions or concerns. Thanks again for being a loyal member of the Sunset Ford family! Thank you, Pete Heutel General Manager

November 04, 2013

Bret and Jerry were very knowlodgable of the EDGE I was wanting to trade for and both of them went above and beyond to get me the best deal they could.This is the 2nd car I have bought here. The Ist one I More

by MikeWilson56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards
Nov 04, 2013 -

Sunset Ford of Waterloo responded

Mike- Thank you for sharing your most recent experience with all of us. Your approval truly means a lot to us. We look forward to providing the same excellent services again with you for a number of years. Enjoy your new Ford Escape. Let us know if there's anything else that we can do for you. In the meantime, follow us on Facebook & Twitter for the most up to date deals we have going on! Thank you, Pete Heutel General Manager

November 02, 2013

We had a great experience! Jerry is very knowledgable and works to get the best deals for his clients! Thank you and we love our Traverse!!! More

by Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Nov 04, 2013 -

Sunset Ford of Waterloo responded

Thank you for letting us know how well your most recent visit was with us. We look forward to providing quality service for you again in the future. Enjoy your new Traverse! Feel free to let us know if you have any questions or concerns along the way. In the meantime, find us on Facebook & Twitter for the most up to date savings going on in our service department! Thank you, Pete Heutel General Manager

November 01, 2013

Had a great experience with Sunset Ford of Waterloo. Bob was extremely responsive to my emails, always getting back to me quickly. I was able to negotiate a good price with him, and when we still hesitated More

by EileenLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich
Nov 01, 2013 -

Sunset Ford of Waterloo responded

Eileen- Thank you for reaching out to us. It's great to hear our team provided the necessary help you were looking for. Enjoy your new vehicle and please let us know if there's anything else that we can do for you. In the meantime, be sure to visit us on Facebook & Twitter for the most up to date deals we have going on in our service department! Thank you, Pete Heutel General Manager

November 01, 2013

I only put "good" for Price as you can never get a vehicle cheap enough:), but the sales side of it was great, Brett truly understood our needs and met or exceeded on everything we asked. Buy lo More

by Shingleoaks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Nov 01, 2013 -

Shingleoaks responded

Missed the line on Overall experience, should also be a 5.

Nov 01, 2013 -

Sunset Ford of Waterloo responded

Thank you for taking the time out of your day to share your most recent experience with all of us. We thank you for your approval and becoming part of our Sunset Ford Family. Feel free to contact us if you have any questions or concerns. Also, be sure to find the latest deals by following us on Facebook! Thank you, Pete Heutel General Manager

October 31, 2013

Jerry Edwards provided a possitive experience when seeking a used vehicle. He was friendly, knowledgeable and went above and beyond to provide excellent service to us. I would definately buy a vehic More

by charraff5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
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