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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

April 28, 2014

Thanks! Thanks to Brett I had a great experience, he made sure I got to see and drive every car I was interested in. The best part was his customer service co More

by Sandersnic2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Apr 30, 2014 -

Sunset Ford of Waterloo responded

Thank you for stopping in recently and letting us help you with your automotive needs. We appreciate this wonderful review. I'll also pass along this message to Brett. He'll be happy to hear from you. Please let us know if there's anything else that we can do to help in the future! We look forward to seeing you again. Best, Pete Heutel, General Manager

April 27, 2014

Awesome Experience Ok, let's face it, no one looks forward to buying a new car. Personally a tooth extraction sounded better, especially after spending the day before s More

by crazycuzn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Apr 28, 2014 -

Sunset Ford of Waterloo responded

Thank you for the wonderful review. It's a pleasure to hear you were well taken care of by our team recently. I'll be sure to pass along this message to Brett as well. We look forward to many more future visits from you. Enjoy your new Ford truck and please let us know what else we can do to help in the future! Best, Pete Heutel, General Manager

April 24, 2014

Great service Bob made sure we chose the right car for our family at the right price. We bought a 2012 Fusion and after we decided to buy it, Bob noticed a couple o More

by john_25973641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr
Apr 24, 2014 -

Sunset Ford of Waterloo responded

John- Thank you so much for sharing your memorable experience. I'm very pleased to hear Bob did an outstanding job during your time here. We appreciate your business and we're positive that you and your family will enjoy your new Ford Fusion for a number of years. Please let us know if there's anything else that we can do to help in the future. Our team looks forward to seeing you all again soon. Best, Pete Heutel, General Manager

April 18, 2014

Jerry and Brett make a great sales team ! We just purchased our 7th vehicle from Sunset Ford since they have been at their Route 3 location in Waterloo. We have always had exceptional service More

by carolpostlewait
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards, Mike Rich
Apr 21, 2014 -

Sunset Ford of Waterloo responded

Carol- Thank you so much for sharing your experience with all of us. I'm so very happy to hear that you've been a loyal customer of ours throughout the years. We look forward to many more visits from you and your family in the future. Please don't hesitate to contact us you have any questions or concerns down the road. Best, Pete Heutel, General Manager

April 16, 2014

Larry I was thinking about trading my pick-up in on a car. Stopped in at Sunset Ford to check out a Taurus. Jerry Edwards came out and talked to me about t More

by lcjanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Apr 16, 2014 -

Sunset Ford of Waterloo responded

Larry- Thank you so much for the 5 star review. We very much appreciate you stopping in recently. We hope that you'll continue to enjoy your new Ford Taurus for a number of years. Please don't hesitate to contact us if you have any questions or concerns down the road. We look forward to seeing you again in the future! Best, Pete Heutel, General Manager

April 15, 2014

I would highly recommend the Sunset team. Had to be the best experience I’ve had purchasing a vehicle. The Sunset Ford team; Brett Bergman and Mike Rich are very professional & knowledgeable More

by rscotth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Apr 15, 2014 -

Sunset Ford of Waterloo responded

We appreciate you taking the time out of your day to let us know how your recent experience was with us at Sunset Ford. I'm glad we were able to help you find the car you were looking for. Please let us know if you need help with anything else in the future! Best, Pete Heutel, General Manager

April 14, 2014

Jerry is the best!!! My husband and I just purchased a car at Sunset Ford and Jerry was our salesman. He was so great to work with. He is very friendly and helpful. We loo More

by Jgscheib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry, Jerry Edwards
Apr 15, 2014 -

Sunset Ford of Waterloo responded

It's a pleasure to hear from you. Thank you for sharing your experience with all of us. We're positive that you and your husband will enjoy your new car for a number of years. Please let us know if there's anything else that we can do to help in the future! Best, Pete Heutel, General Manager

April 14, 2014

sunset ford waterloo, il. #1 great teamwork, very knowledgeable, very friendly, great service, fantastic pricing, willing to call by telephone or by e-mail to follow up with any f More

by ddmuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Apr 15, 2014 -

Sunset Ford of Waterloo responded

Our team appreciates the positive feedback. It was a pleasure being able to assist you with your automotive needs. We look forward to a long and lasting working relationship with you in the future. Enjoy your new car and feel free to reach out to us again if you have any questions or concerns. Best, Pete Heutel, General Manager

April 09, 2014

Great price, friendly, easy I came from St. Louis to Waterloo to look at a really well-priced used Toyota. The staff was really friendly and not at all the sort of over-the-top More

by matt547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr
Apr 10, 2014 -

Sunset Ford of Waterloo responded

Matt- Thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Sunset Ford of Waterloo. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best, Pete Heutel, General Manager

March 31, 2014

Great dealership. Brett Bergman is our salesman (he sold us 4 vehicles). Brett is very knowledgeable and makes the car buying experience fun and entertaining. Mike and Pete will do their very best to get y More

by CWolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Apr 10, 2014 -

Sunset Ford of Waterloo responded

On behalf of our entire team I would like to thank you for trusting Brett and the rest of our team at Sunset Ford of Waterloo with your vehicle needs time after time! I am so happy to hear that we have been there for you throughout your vehicle ownership We look forward to seeing you again soon! Best, Pete Heutel, General Manager

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