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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

May 29, 2014

Best dealership/dealer ever! I have bought 2 cars from Jerry. He is absolutely the best salesperson I have ever had the privilege of working with! Awesome job guys!! More

by karlgsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
May 29, 2014 -

Sunset Ford of Waterloo responded

Congratulations on your purchase, Karl!  Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Jerry was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review.  It's fantastic that we have earned your trust and business; we look very forward to seeing you again in the future! Best, Pete Heutel, General Manager

May 28, 2014

2nd purchase from Sunset This was my second purchase from Brett at Sunset. I would highly, HIGHLY recommend stopping in and talking to him the next time you have to purchase a More

by lyth85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
May 29, 2014 -

Sunset Ford of Waterloo responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! I am very glad that Brett was great help to you. Thank you for your recommendation as well. Please come back and see us again in the future with anything else you might need. Take care! Best, Pete Heutel, General Manager

May 27, 2014

hardest working to get you what you want! The guys at sunset ford did am amazing job of getting me my new car they made sure I was always in constant contact and I knew exactly what they knew. More

by jhall0405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
May 28, 2014 -

Sunset Ford of Waterloo responded

We appreciate you taking time to leave us a great review. We are pleased to hear our personnel did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call. Best, Pete Heutel, General Manager

May 27, 2014

Awesome experience! This was a great car buying experience. We were looking for a way to lower our payment while trading in my husbands truck on a more cost efficient car More

by mrshall1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
May 28, 2014 -

Sunset Ford of Waterloo responded

I am happy to hear that your time spent with Sunset Ford of Waterloo was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new purchased vehicle. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Best, Pete Heutel, General Manager

May 23, 2014

Best car purchase experience ever! This was the easiest car purchasing experience I've ever had. Brett & Mike were great! I told Brett what I wanted & I got exactly that! More

by Luvs2escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
May 27, 2014 -

Sunset Ford of Waterloo responded

Your glowing review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Oxmoor Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Pete Heutel, General Manager

May 18, 2014

My new Ford dealership. Wife and I knew we needed bigger pickup to start living our retirement dream of R/V camping. Loved my '11 F150 Lariat but wanted to pull 5th wheel tra More

by Glennart69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
May 19, 2014 -

Sunset Ford of Waterloo responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experiences. We are sincerely pleased to know that Brett's efforts have made the difference in your car buying experiences, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making positive impacts and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Keep up to date on service specials and dealership information on our Facebook and Twitter pages. Thank you again! Best, Pete Heutel, General Manager

May 04, 2014

Fast, No Hassle Car Buying Experience! Sunset Ford and our Salesman Jerry Edwards were wonderful to work with. We purchased a very nice, low mileage, used Ford Escape for our daughter. Very More

by kmhjdh5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
May 05, 2014 -

Sunset Ford of Waterloo responded

Thank you for the wonderful 5 star review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales Best, Pete Heutel, General Manager

April 29, 2014

quick thanks, just like to thank brett, bob, and the two mikes. was a little unsure how to proceed having done business with brett in the past, (no complaints) and More

by jwtxeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Apr 30, 2014 -

Sunset Ford of Waterloo responded

Thank you for the positive remarks. We appreciate hearing how well your recent visit was with us. We appreciate you coming in throughout the years and we look forward to seeing you again in the future! Best, Pete Heutel, General Manager

April 29, 2014

Best auto buying experiance I have ever had I don't normally take the time to write reviews, however my experience with Brett and the Sunset Ford team in Waterloo was so impressive that I felt I More

by dmueth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Apr 30, 2014 -

Sunset Ford of Waterloo responded

Thank you for sharing your experience with all of us. I'm glad to hear you had such a positive experience recently with our team at Sunset Ford of Waterloo. Enjoy your new vehicle and we look forward to providing the same great services during future visits. Also, don't forget to visit us on Facebook and on Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

April 28, 2014

Comfortable & friendly buying experience (x2)!! My husband and I had been searching for a particular truck, found one we liked here. We lived about a hour and 15 min. away and worried that it would More

by 20Kate14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Apr 28, 2014 -

Sunset Ford of Waterloo responded

Thank you for sharing your positive experience with all of us. I'm very pleased to hear our team went above and beyond recently during your visit. We look forward to seeing all of you again in the future. Enjoy your new truck and please let us know the next time you're all in the area! Best, Pete Heutel, General Manager

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