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Sunset Ford of Waterloo
Waterloo, IL
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,894 reviews
July 10, 2014
my Fancy Escape Titanium! love love my new Escape. George and Mike were friendly and helpful! There was no pressure which if I get that type of treatment I walk. love love my new Escape. George and Mike were friendly and helpful! There was no pressure which if I get that type of treatment I walk. More
by dd0224
Employees Worked With
George Schneider, Mike Carr
July 02, 2014
New F150 Brett Bergman helped us purchase our new F150. He was very knowledgeable and was able to help us make a very good deal. He made sure we were comfor Brett Bergman helped us purchase our new F150. He was very knowledgeable and was able to help us make a very good deal. He made sure we were comfortable with our purchase and took great care of us through thee process. The entire team at Sunset Ford Waterloo are great! They really take care of us with all aspects of the dealership. Whether that is repairs and maintenance of the purchase of a new vehicle. Truly the best dealership we have dealt with. I would not hesitate to purchase another vehicle from them, or take my new F150 there for maintenance and service. They are the best!! More
by pasmith789
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
June 29, 2014
new truck friendly sales people, was able to answer all my questions about the truck. helpful to work out payment plans, and set the truck up to drive off the friendly sales people, was able to answer all my questions about the truck. helpful to work out payment plans, and set the truck up to drive off the lot More
by jwlepp
Employees Worked With
Mike Rich, Mike Carr
June 16, 2014
**Wow!** I didn't even know I was really interested in a new vehicle. My husband purchased from Sunset and I laughingly said, "Why don't you ask your salesman I didn't even know I was really interested in a new vehicle. My husband purchased from Sunset and I laughingly said, "Why don't you ask your salesman about my truck and a trade-in." He did and I have a 2014 f-150! There was never any pressure...no one tried to get me to "go a little higher" on a payment and no one talked down to me as a woman in a dealership. I feel like I made three new friends and drove away in a new truck. It's amazing to find a company that still does business this way. Awesome group pf guys!!! Thank you! More
by lbgrueber
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
June 15, 2014
Great job! Jerry and Mike helped my wife and I lease two new F150 trucks. They were both very friendly and helpful. Keep up the good work, gentlemen! Jerry and Mike helped my wife and I lease two new F150 trucks. They were both very friendly and helpful. Keep up the good work, gentlemen! More
by forestermark
Employees Worked With
Jerry Edwards, Mike Rich
June 15, 2014
Great Experience in buying a New Car My husband and I went to Sunset Ford in Waterloo, Illinois hoping to purchase a new car. We were both extremely satisfied with the entire experience! My husband and I went to Sunset Ford in Waterloo, Illinois hoping to purchase a new car. We were both extremely satisfied with the entire experience! Our salesman, Bob Thomas, was courteous and efficient! We have been to some dealerships who won't consider dealing with you, that was not the case at Sunset. They worked out a deal that we were both happy with! I can truy say I am so glad we went to Sunset! I would recommend this dealership to anyone looking to purchase a car!! Thank you all so much--I absolutely love my new Ford Escape! Sincerely, Mrs. Linalu Smith More
by Schnippy
Employees Worked With
George Schneider, Mike Rich, Mike Carr
June 10, 2014
Amazing The guys that helped me get my new Fusion were so extremely helpful. The answered any questions I had and made all decisions to lean towards the car The guys that helped me get my new Fusion were so extremely helpful. The answered any questions I had and made all decisions to lean towards the car I got so very simple. The road test was incredible and the vehicle itself has more features than I could ever know what to but Mike and Brett made sure that I was comfortable and happy with my decision. More
by BlitzMaster38
Employees Worked With
Brett Bergman, Mike Rich
June 07, 2014
GREAT EXPERIENCE! This was my second automobile I purchased from Sunset Ford of Waterloo. It was a smooth and fair buying experience. Jerry Edwards was an extremely h This was my second automobile I purchased from Sunset Ford of Waterloo. It was a smooth and fair buying experience. Jerry Edwards was an extremely helpful and understanding salesman. It was a pleasure to meet him. Mike the sales manager was fair an understanding. I got the automobile I wanted at a price I could afford. Thanks a million guys. Bob Bergman I am writing a review, on our experience in purchasing a car through Jerry Edwards at Sunset Ford. He was very friendly, very helpful, and his full consideration and attention to our needs made it a pleasant any happy experience. They were all very nice to us. I give Jerry an A+ for putting people first. Rose Bergman More
by bergie44
Employees Worked With
Jerry Edwards
June 04, 2014
Jerry Edwards and Bob Thomas Jerry and Bob were two of the friendliest and most helpful salesman I have ever dealt with I would definitely recommend them to anyone anytime. If one Jerry and Bob were two of the friendliest and most helpful salesman I have ever dealt with I would definitely recommend them to anyone anytime. If one wasn't there to help you out at the time the other was and they both always seemed to be on the same page with how everything was going in the deal. You guys rock thanks for getting me into my new truck! More
by Schwarze2011
Employees Worked With
Jerry Edwards, Mike Carr
May 31, 2014
Thanks Jerry Jerry was the best I will recommend him to anyone that I know is needing a new or used car he was very helpful and really knew his stuff Jerry was the best I will recommend him to anyone that I know is needing a new or used car he was very helpful and really knew his stuff More
by whitneyrparker89
Employees Worked With
Jerry Edwards
