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Sunset Ford of Waterloo
Waterloo, IL
1,957 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,957 reviews
March 11, 2015
Worth the 140 mile trip! George Schneider was a pleasure to work with. We live 140 miles away from Sunset Ford in Waterloo, but we were looking for a specific make/model/color George Schneider was a pleasure to work with. We live 140 miles away from Sunset Ford in Waterloo, but we were looking for a specific make/model/color for our daughters first vehicle. I was unsure about dealing over the phone and purchasing a vehicle so far away from home, but George was very helpful and upfront. In just a few minutes we had a great deal and the same day made the 140 mile trip to check out the car which was just as described by George and shown in the online pics. We purchased and brought the car home the same day! Wonderful experience! Jamie Monticello, IL More
by Jhep78
Employees Worked With
George Schneider
March 02, 2015
Knowledgeable and friendly Had a great experience working with George, he was very knowledgeable and friendly. He explained everything about the new car, had it washed and clea Had a great experience working with George, he was very knowledgeable and friendly. He explained everything about the new car, had it washed and cleaned up with a full tank of gas. More
by pdqmacke
Employees Worked With
George Schneider
February 28, 2015
Great staff and experience! We were looking for a Ford Explorer and went to quite a few dealerships. From the moment we walked into Sunset Ford, we had a different experience! Br We were looking for a Ford Explorer and went to quite a few dealerships. From the moment we walked into Sunset Ford, we had a different experience! Brett was great, helpful and full of information! Best of all, Brett gave us all of the facts and let us decide without pressuring us to buy anything. Thank you Brett and Mike!! We will definitely be recommending you to our friends and family. More
by Selmak08
Employees Worked With
Brett Bergman, Mike Rich
February 22, 2015
Customer satisfied I found a dealership which give you a personal relationship, more like a friendship. They listen to you to make it happen wherever is your situation, I found a dealership which give you a personal relationship, more like a friendship. They listen to you to make it happen wherever is your situation, they assist you. Thank you Sunset Ford of Waterloo More
by Sauldos
Employees Worked With
Jerry Edwards, Mike Carr
February 20, 2015
Great Experience Brett and the rest of the staff were very friendly and helpful. Diligently worked with me on trade-in options and got a great deal on a brand new car Brett and the rest of the staff were very friendly and helpful. Diligently worked with me on trade-in options and got a great deal on a brand new car!! Answered all my questions and was very helpful in explaining the options at hand and walking me through them. Thanks Brett and Sunset Ford!! More
by Suitednate
Employees Worked With
Brett Bergman
February 19, 2015
Fantastic sales team We have always had a great experience when dealing with Sunset Ford in the past and this time was no different. We have purchased 8 vehicles from thi We have always had a great experience when dealing with Sunset Ford in the past and this time was no different. We have purchased 8 vehicles from this dealer and every time it seems to get better and better. Our sales man Brett was top notch. He had an extensive knowledge of the product and was able to answer all of our questions, Mike had us in and out of finance in a flash, and FREE car washes for the new car!!!!!!!! It just doesn't get any better. Exceptional value, great service, friendly knowledgeable staff. This will keep us coming back and recommending Sunset Ford to our friends. More
by midwestmach
Employees Worked With
Brett Bergman, Mike Rich
February 14, 2015
Great service Brett helped us with the best deal! We were very happy with the end result because we were looking at various vans. Plus, they let us take it to our Brett helped us with the best deal! We were very happy with the end result because we were looking at various vans. Plus, they let us take it to our Honda tech. More
by vweissflug
Employees Worked With
Brett Bergman
February 12, 2015
"Great Service" We found Sunset Ford personal to be very knowledgeable about the truck we were interested in. They were also very friendly and determined we would go We found Sunset Ford personal to be very knowledgeable about the truck we were interested in. They were also very friendly and determined we would go home with the truck! We would not hesitate to work with this dealership again. More
by Bill
Employees Worked With
Brett Bergman
February 09, 2015
Good service and Very friendly service and very professional service, Straight forward and no hassles. Don't waste time and get the job done. The best I ever experien Very friendly service and very professional service, Straight forward and no hassles. Don't waste time and get the job done. The best I ever experienced More
by dave
Employees Worked With
Brett Bergman
February 04, 2015
Great experience We were very happy with this dealership. We had been looking at various dealerships when we finally visited this dealership. Immediately we knew th We were very happy with this dealership. We had been looking at various dealerships when we finally visited this dealership. Immediately we knew that we wanted to purchase our vehicle here. They were very helpful and wanted to work with us. We actually went here over the dealerships in St. Louis where we live. We will definitely recommend Jeff and Sunset to everyone we know and will be back to buy in the future. More
by Tokar75
