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Sunset Ford of Waterloo
Waterloo, IL
1,955 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,956 reviews
March 30, 2015
Buying a new car George Schneider was great to work with when we were buying a new car. He took time to go over everything with us. He answered all of our questions an George Schneider was great to work with when we were buying a new car. He took time to go over everything with us. He answered all of our questions and showed us how to use the touch screen in the car. Mike Rich was also great to work with doing all the paperwork. Thanks. Sunset is the place to go. More
by ray
Employees Worked With
George Schneider, Mike Rich
March 30, 2015
Very pleasant experience. I recently purchased a vehicle from Sunset Ford of Waterloo . It was a very pleasant experience. Every one was very helpful and friendly, Jeff went o I recently purchased a vehicle from Sunset Ford of Waterloo . It was a very pleasant experience. Every one was very helpful and friendly, Jeff went out of his way to see that I got the best deal possible. They even arranged to deliver my vehicle to my front door 25 miles away. I will recommend this dealership to anyone wanting to purchase a new or used vehicle.. Five stars in my book. More
by happy camper
Employees Worked With
Jeff Bakken
March 29, 2015
New Sales Experience Enjoyed working with Jeff and Mike. Both were very professional and courteous. The Sunset Ford facility is very nice and well-kept and I am impresse Enjoyed working with Jeff and Mike. Both were very professional and courteous. The Sunset Ford facility is very nice and well-kept and I am impressed with their overall service. More
by JohnB.
Employees Worked With
Mike Rich, Jeff Bakken
March 26, 2015
I have already recommended this dealership to two friends I had an outstanding experience with Jerry Edwards and Mike Rich. If you have been searching for old-fashioned customer service, rest assured you will I had an outstanding experience with Jerry Edwards and Mike Rich. If you have been searching for old-fashioned customer service, rest assured you will find it at Sunset Ford of Waterloo. Worth the drive and then some. Anna Mennerick More
by Anna Mennerick
Employees Worked With
Jerry Edwards, Mike Rich
March 21, 2015
Purchase of New Ford F150 Been working with this dealer since before it was even Sunset...Have had a number of salesmen there over the years and all have been super friendly. I Been working with this dealer since before it was even Sunset...Have had a number of salesmen there over the years and all have been super friendly. I do my research and always go in with total info on what I want in a vehicle from options to what I expect to pay for it that is fair and reasonable. Brett has been our person there for a number of vehicles and he is a very competent guy who knows his product and is willing to deal. Great experience. More
by ZMan
Employees Worked With
Brett Bergman
March 18, 2015
Superior Customer Service EXCELLENT Buying Experience with Brett Bergman, Mike Carr & Mike Rich. Their customer service is above & beyond my expectations. WOW, I really love my EXCELLENT Buying Experience with Brett Bergman, Mike Carr & Mike Rich. Their customer service is above & beyond my expectations. WOW, I really love my new vehicle & new family at Waterloo, IL Sunset Ford. Thanks Everyone!!!! More
by GlennonCherylKaufmann
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
March 17, 2015
Happy f350 owner I just bought my 3rd vehicle from Brett Bergman at Sunset Ford in Waterloo. Brett was knowledgeable, polite and most of all honest, as was everyone at I just bought my 3rd vehicle from Brett Bergman at Sunset Ford in Waterloo. Brett was knowledgeable, polite and most of all honest, as was everyone at Sunset Ford. They always have given me a fair value for my trade-in and the prices on new vehicles are hard to beat. The service department at Sunset Ford is the best I have ever dealt with. I will be buying my vehicles from Brett and Sunset Ford for the foreseeable future. More
by Robert.Duty
Employees Worked With
Brett Bergman
March 15, 2015
Great working with Jerry We just purchased our 2nd car from Jerry. We will buy from him again. Did not care for the finance manager though. Kept trying to push the "extra" We just purchased our 2nd car from Jerry. We will buy from him again. Did not care for the finance manager though. Kept trying to push the "extra" options to purchase. He didn't want to take "no, thank you" for an answer. More
by Kwis68
Employees Worked With
Jerry Edwards, Mike Carr
March 12, 2015
great I worked with Jerry,he was very helpful and not trying to bullxxxx me.I got a very good deal on a great suv.Mike was nice to work with also and very f I worked with Jerry,he was very helpful and not trying to bullxxxx me.I got a very good deal on a great suv.Mike was nice to work with also and very friendly.George has emailed and called me to make sure I was happy.5 stars guys,I will be going back for my next car.Thank again guys. More
by ron
Employees Worked With
George Schneider, Jerry Edwards, Mike Rich
March 11, 2015
Worth the 140 mile trip! George Schneider was a pleasure to work with. We live 140 miles away from Sunset Ford in Waterloo, but we were looking for a specific make/model/color George Schneider was a pleasure to work with. We live 140 miles away from Sunset Ford in Waterloo, but we were looking for a specific make/model/color for our daughters first vehicle. I was unsure about dealing over the phone and purchasing a vehicle so far away from home, but George was very helpful and upfront. In just a few minutes we had a great deal and the same day made the 140 mile trip to check out the car which was just as described by George and shown in the online pics. We purchased and brought the car home the same day! Wonderful experience! Jamie Monticello, IL More
by Jhep78
Employees Worked With
George Schneider
