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Sunset Ford of Waterloo
Waterloo, IL
1,976 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,976 reviews
May 29, 2015
Fantastic! We just bought a new Ford Explorer from Jerry and he was truly fantastic to work with! Highly recommend him and Sunset Ford of Waterloo! We just bought a new Ford Explorer from Jerry and he was truly fantastic to work with! Highly recommend him and Sunset Ford of Waterloo! More
by Stacy
May 28, 2015
My First New Car Brett Bergman is the salesman you want to see if you want an enjoyable experience buying a car. Friendly, caring and best of all, no pressure tactics. Brett Bergman is the salesman you want to see if you want an enjoyable experience buying a car. Friendly, caring and best of all, no pressure tactics. Between Brett and Mike Carr, buying the first new car in my life will be a good memory for years to come. Thank you Guys! Sue Poirot More
by jana401
Employees Worked With
Brett Bergman, Mike Carr
May 26, 2015
Good people skills They did not try to sell me something I did not need. Brett was a joy to work with . Yes I would tell everyone I know. Brett knew what he was talking They did not try to sell me something I did not need. Brett was a joy to work with . Yes I would tell everyone I know. Brett knew what he was talking about . It was the fast and not a long time getting my paper work done More
by bill2363
Employees Worked With
Brett Bergman
May 19, 2015
F350 purchase from Brett Bergman Brett was very knowledgeable and helpful. I would highly recommend him to anyone and will recommend him to my Brother Brett was very knowledgeable and helpful. I would highly recommend him to anyone and will recommend him to my Brother More
by Trang
Employees Worked With
Brett Bergman
May 05, 2015
Great experience The best experience ever, when it comes to buying a vehicle. Your staff are friendly, knowledgeable, and easy to work with. Jeff was great and would The best experience ever, when it comes to buying a vehicle. Your staff are friendly, knowledgeable, and easy to work with. Jeff was great and would recommend anyone to see him first, when thinking about buying a vehicle. We really appreciate the great job he did for us. More
by donandpeggyjett
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
May 05, 2015
Ford F-150 This is the thied vechicle that we have bought from Sunset and George has been our salesman for all three and has done a great job and we are really p This is the thied vechicle that we have bought from Sunset and George has been our salesman for all three and has done a great job and we are really pleased with the service. Bob & Shirley Elmore More
by Bob Elmore
Employees Worked With
George Schneider, Mike Rich, Mike Carr
May 05, 2015
Great salesman and manager to deal with Dealing with Brett and Mike was so nice. I arrived a little before closing time they stayed after to accommodate me. Brett is very knowledgeable on w Dealing with Brett and Mike was so nice. I arrived a little before closing time they stayed after to accommodate me. Brett is very knowledgeable on what I needed. I spoke with him on the phone the day before telling him what I was looking for. He made a special trip to St Louis dealership and brought back the truck I purchased. Mike took care of the paper work in record time. I would recommend any one looking to buy go see Brett Bergman and Mike Rich for a very pleasurable car or truck buying experience. I will return for the next one. More
by Jeff Marler
Employees Worked With
Brett Bergman, Mike Rich
May 04, 2015
Ford Fusion What a great experience, I worked with George in sales, he went over every model of the Fusion, the pros and cons ect. He really knew the product well What a great experience, I worked with George in sales, he went over every model of the Fusion, the pros and cons ect. He really knew the product well and was pleasant to work with. Mike in finance was a great guy, he made the car buying experience awesome and saved me some money. Great price on the vehicle as well. Bought local and saved money!! I recommend giving them a chance before you venture out of town looking for a good deal. More
by Andrew Wallace
Employees Worked With
George Schneider, Mike Rich, George Schneider, Mike Rich
May 01, 2015
Mustang GT Jeff at Sunset made the transaction easy, and quick. They found the car I wanted in St Louis brought it to Waterloo for my inspection. All aspects of Jeff at Sunset made the transaction easy, and quick. They found the car I wanted in St Louis brought it to Waterloo for my inspection. All aspects of the transaction, Sunset Ford was very professional. More
by MH
Employees Worked With
Mike Rich, Jeff Bakken
April 27, 2015
Sunset Ford knows customer service! Thank you to the team at Sunset Ford. This is my 2nd Truck in three years. Ford is the best of class. The sales and service team at Sunset Ford is top Thank you to the team at Sunset Ford. This is my 2nd Truck in three years. Ford is the best of class. The sales and service team at Sunset Ford is top-notch. I plan on having all my service performed at Sunset Ford in the future. Thanks again to Brett and the rest of the team at Sunset Ford you are the best! Semper Fi Ron Ausman GySgt USMC-Ret More
by ronbo142
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
