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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

November 03, 2014

Great Experience Brett was great to work with again! I have bought multiple vehicles from Brett and each experience has been smooth. Brett is very easy to work with More

by rrrrrrrrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Nov 03, 2014 -

Sunset Ford of Waterloo responded

We thank you for feedback and especially your loyalty! We'll gladly pass your kind words onto Brett, and we will see you next time.

November 02, 2014

Took my vehicle in for service, left with a different one! While my vehicle was in for service, saw something on the showroom floor. Started talking with Jeff Bakken, would up buying it about an hour later. More

by LOF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
Nov 03, 2014 -

Sunset Ford of Waterloo responded

Thanks for the feedback! We appreciate you choosing us for service, and we hope you're loving the new ride you left in!

November 02, 2014

Satisfied Customer I had a good experience at Sunset Ford in Waterloo. My sales person Brett was very pleasant to work with and provided helpful guidance in choosing the More

by Mrejones72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Nov 03, 2014 -

Sunset Ford of Waterloo responded

Thanks for sharing your feedback with us! We're glad to hear we could help you find the right truck for you, and we'll see you next time!

October 28, 2014

Great car buying experience Brett has a no nonsense approach to selling cars and that is refreshing and appreciated. Will recommend Sunset to anyone looking to purchase a car! More

by dmybarra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Oct 28, 2014 -

Sunset Ford of Waterloo responded

We appreciate the kind words! We'll pass your feedback onto Brett, and we thank you for your recommendation.

October 24, 2014

great buying experience. I bought a new Ford Escape from sunset Ford if Waterloo, this was my first real car buying experience. Everyone was very nice, they even trucked in th More

by Heather Schultheis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Oct 27, 2014 -

Sunset Ford of Waterloo responded

Thanks for your feedback! We're happy we could get you into the exact car you were looking for and make the process easy and enjoyable. We'll see you next time!

October 23, 2014

Great Dealership I have purchased 3 vehicles from Sunset Ford. Working with Jerry Edwards & and Mike Rich has been a wonderful experience. Great people, Great pricin More

by Semi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Oct 23, 2014 -

Sunset Ford of Waterloo responded

We truly appreciate your loyalty and your kind words! We'll be sure to pass your feedback along, and if there's anything else we can do, just give us a call.

October 09, 2014

Just What I Was Looking For I was driving past on my way to St Louis to car shop and decided at the last minute to pull in and see what Sunset Ford had to offer. I drove away wi More

by curlyque409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Oct 09, 2014 -

Sunset Ford of Waterloo responded

Thanks for taking the time to write a review! We're glad we could get you in, out and on your way in the car you were looking for. If there's anything else we can do, don't hesitate to ask!

October 04, 2014

Went in for an oil change and got a new car???? What a difference a oil change makes. I went to get my oil change and was looking at just some of the cars. Jerry Edwards came up to me and we starte More

by kelkatnoh3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards
Oct 06, 2014 -

Sunset Ford of Waterloo responded

We appreciate your feedback, and are humbled by your loyalty to both our sales and service departments. We hope you enjoy your Explorer, and we'll see you next time you need service!

September 29, 2014

Used Car Purchase This was our first visit to the dealership and we couldn't be more pleased. Jeff Bakken worked with us to find a used car in great shape with low mile More

by ronatd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Sep 29, 2014 -

Sunset Ford of Waterloo responded

We're so glad you chose us, and we thank you for the feedback! We're happy to hear we could get you into the right car, and we'll see you next time!

September 26, 2014

Happy Truck Owner I have found that buying a new car/truck has always been a rather stressful experience. Even though I knew I had to, I was not looking forward to thi More

by dogiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Sep 26, 2014 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share your feedback with us! We're so glad to hear we could turn something you were dreading into an enjoyable experience. We hope you're loving your new truck, and that you'll keep in touch if there's anything else we can help you with!

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