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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

December 16, 2014

"Another Great Buying Experience at Sunset Ford" We bought a Ford Fusion from George Schneider at Sunset Ford of Waterloo. George was very courteous, attentive, and very knowledgeable. Our buying exp More

by bomurrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Dec 17, 2014 -

Sunset Ford of Waterloo responded

Hello and thanks for writing a review! We're glad to hear that George took good care of you during your visit to the dealership.

December 16, 2014

Good Customer Service Customer service continues long after purchasing your vehicle. Brett is great to work with. He cheerfully helps me with all my technology questions. More

by dakada8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Dec 17, 2014 -

Sunset Ford of Waterloo responded

Thanks for the 5 star review! Brett and the team are always here if you ever need anything!

December 15, 2014

Excellent experience at Sunset Ford We went to Sunset Ford and bought a Ford Edge. Our salesman was Brett and he was very nice and easy to work with. He worked his magic to get us in a More

by tajrerw05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Dec 15, 2014 -

Sunset Ford of Waterloo responded

Hello! Thanks for the 5 star review! We are lucky to have Brett on our team. We will be sure to share your kind thoughts with him!

December 14, 2014

Easy buying experience I bought a F-150 XLT over Thanksgiving. I was a buyer from Ohio. I was not even looking to buy a car, but after visiting Sunset Ford Waterloo's lot; More

by zman2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jeff Bakken
Dec 15, 2014 -

Sunset Ford of Waterloo responded

Hello! Thanks for the feedback! We are so happy to hear that you had a positive experience at our dealership! Be sure to visit next time you are in town!

December 10, 2014

Fantastic Buying Experience at Sunset I just bought a Ford Fusion from George Schneider at Sunset Ford of Waterloo. My purchase experience with George was very pleasant. George answered More

by Bruce Landgraf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider
Dec 10, 2014 -

Sunset Ford of Waterloo responded

Bruce, Thanks for the 5 star review! We’re dedicated to providing excellent customer service to all our guests. Thanks for recognizing our effort! Enjoy your new Fusion!

December 09, 2014

Great Customer service with Jerry and Brett On December 8th my mom stopped by Sunset Ford because my mom needed a car. My dad had purchased a car years ago and my did not remember who had waited More

by Stumpf1832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards
Dec 09, 2014 -

Sunset Ford of Waterloo responded

Hello, Thanks for sharing your experience with us! The team had a pleasure working with you. We look forward to seeing you back at the dealership!

December 09, 2014

A good experience at Sunset Ford We just purchased a new Ford Escape at Sunset Ford. Was the best experience we ever had when buying a new vehicle. Our salesman Jeff Bakken was ver More

by berryjl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Dec 10, 2014 -

Sunset Ford of Waterloo responded

Hello! Congrats on the new Ford Escape! We are pleased to hear that you had a wonderful car buying experience. The team had a pleasure working with you.

November 13, 2014

Awesome experience We were very pleased that we drove the extra miles to Sunset Ford. Our salesman was fair,not high pressured and played no games. Highly recommend. More

by sjpaul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
Nov 13, 2014 -

Sunset Ford of Waterloo responded

Thanks for your kind words and your recommendation! We'll see you next time!

November 13, 2014

Best buying experience - 3rd time Just purchased my 3rd Ford from Sunset. Everyone at this dealership has been fantastic. Never a bad experience with anyone here. I would definite More

by kathy.McGillis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob - Service Dept, George Schneider, Jerry Edwards, Mike Rich
Nov 13, 2014 -

Sunset Ford of Waterloo responded

We appreciate your loyalty and your kind words! If there's anything else we can help you with, don't hesitate to reach out to us.

November 05, 2014

Just a note to commend a couple employees. I had talked to Brett previously on the phone which was the reason my wife and I proceeded to the dealership. When we arrived Brett was nothing but co More

by Heimy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Menard, Brett Bergman, Mike Rich
Nov 05, 2014 -

Sunset Ford of Waterloo responded

We're truly humbled by your kind words and positive feedback. We always strive to make the car buying process enjoyable, and we're so glad we were able to provide that kind of experience for you and your wife. If there's anything else we can do, please don't hesitate to give us a call.

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