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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

January 05, 2015

"Unbelievable" I went to Sunset Ford just to check out the Fusion. Jeff answered any question immediately & then came back with his price. Took it for a drive & fe More

by Joyce Posey Guebert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Jan 06, 2015 -

Sunset Ford of Waterloo responded

Joyce, Thanks for the feedback and congrats on the new Fusion! The team had a pleasure working with you.

January 03, 2015

best experience! I went into sunset ford because I needed a new car and fast. Jeff was absolutely great, I walked in and they knew I was coming and had an appointment More

by Unblurred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jeff Bakken
Jan 05, 2015 -

Sunset Ford of Waterloo responded

Hello! Thank you for sharing your experience with us! We are happy to hear Jeff took good care of you during your visit. We look forward to having you back at the dealership.

January 03, 2015

Great Experience! Sunset Ford was great from the beginning. I appreciated being able to chat on-line with a representative that assured me the vehicle I wanted was in More

by Julia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Jan 05, 2015 -

Sunset Ford of Waterloo responded

Julia, Hello and thanks for the 5 star review! The team had a pleasure working with you, enjoy your new car!

January 03, 2015

Thank you , Mr. Jerry Edwards. My mother was hesitant in buying a new car. However, Jerry Edwards, made the whole process simple and my mom said Jerry is a nice young man. We did More

by james
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Jan 05, 2015 -

Sunset Ford of Waterloo responded

Hello James! Thank you for taking the time to write a review! We are happy to hear of your positive experience at our dealership and hope your mom enjoys her new Focus!

December 31, 2014

Thank you. Thank you Brett Bergman and Mike Rich for my 4th fantastic new car experience at Sunset Ford. It is always a pleasure purchasing a car from this deal More

by survd93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Dec 31, 2014 -

Sunset Ford of Waterloo responded

Hello and congrats on your new car! Thanks for always choosing Sunset Ford, we appreciate your business!

December 30, 2014

Very accommodating I got the pleasure if working with Mike Rich personally he was very helpful and took care of my service needs. I am thankful I got to work with such a More

by unhappy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich
Dec 31, 2014 -

Sunset Ford of Waterloo responded

Thanks for the review and for choosing Sunset Ford of Waterloo!

December 30, 2014

great dealership to work with Best car buying experience I ever had my salesman jeff was great and when I told him what I wanted that was the car he put me in and did so at a great More

by mikeY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jeff Bakken
Dec 31, 2014 -

Sunset Ford of Waterloo responded

Hello Mike! We are happy to hear you had a wonderful car buying experience! Let Jeff or the team know if you ever need anything.

December 23, 2014

Still Smiling My daughter owns a C-Max and I love her car and had to have one of my own. The sales staff made the experience easy, comfortable, and fun. Jerry Edwa More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Dec 23, 2014 -

Sunset Ford of Waterloo responded

Janet, thanks for the feedback! We love hearing that you had an overall great experience. We look forward to seeing you back at the dealership in the future! Have fun in your new car!

December 19, 2014

Wonderful Staff My wife and I went in to look at a new car for myself. They had a good selection of Fusions, and that was what I was looking for. The staff were ver More

by higgins11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Dec 22, 2014 -

Sunset Ford of Waterloo responded

Hello, and thanks for the review! We were happy to assist you during your car buying experience. Enjoy your new Fusion, and let us know if you ever need anything!

December 18, 2014

Convenient Buying Experience I came in just to look at a couple of cars I saw on the internet. It was so convenient to make an appointment to come in. I didn't feel hassled. Brett More

by thigs35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Dec 22, 2014 -

Sunset Ford of Waterloo responded

Hello! Thanks for sharing your experience with us! Brett had a pleasure working with you! Enjoy your new Escape!

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