Sunset Ford of Waterloo

Outstanding Dealer Experience As a busy professional, I value a no nonsense, low pressure purchase experience. You had the vehicle I was looking for at a competitive price with a As a busy professional, I value a no nonsense, low pressure purchase experience. You had the vehicle I was looking for at a competitive price with a focus on customer satisfaction. I will be telling my family and co-workers about my experience. Thank you and keep up the great work. More

Great price, great people enough said Brett was easy to talk to and a wealth of information . He is my new Ford salesman . I will recommend Sunset Ford to my friends. Thank you Brett was easy to talk to and a wealth of information . He is my new Ford salesman . I will recommend Sunset Ford to my friends. Thank you More

Purchased 2015 F-150 Jerry took great care of us and our first new car buying experience. He was the perfect low pressure salesman. He drove the truck from another locati Jerry took great care of us and our first new car buying experience. He was the perfect low pressure salesman. He drove the truck from another location for us to see. Then after we decided to purchase, The car wash was down so Jerry went the extra mile and washed the truck by hand. Thanks again Jerry, we will be looking for you and Sunset for our next vehicle purchase. More

New Car Purchase Jerry Edwards bent over backwards to ensure that our new car buying experience was pleasant and rewarding. We drove a couple of different makes with Jerry Edwards bent over backwards to ensure that our new car buying experience was pleasant and rewarding. We drove a couple of different makes with a complete explanation of each car and how is operated. He picked one of them up from another location and brought it to the dealership for us to drive. We were not pressured at any point. Jerry and everyone at Sunset Waterloo were extremely helpful and friendly. We purchased our new car and felt like we were personal friends of the staff. They make our experience very comfortable. This was the second car we bought with Jerry Edward's help and will certainly go back when the time comes. More

Great All the people I have dealt with have be friendly and really care about the customers, and there prices and services are better than anywhere else. I All the people I have dealt with have be friendly and really care about the customers, and there prices and services are better than anywhere else. I have bought a car or had service done and I would recommend that everyone take there cars there to be serviced and to go there first if they are looking for a new car. More

respectful to there local costumers I really appreciated that Jeff and Mike did all they could to get me a new truck. Out of 4 dealers they gave me the best price and worked hard to get I really appreciated that Jeff and Mike did all they could to get me a new truck. Out of 4 dealers they gave me the best price and worked hard to get me a loan and a low intrest rate.Thanks again More

Very pleasant experience. I recently purchased from Sunset Ford's Brett Bergman a used Ford F-250. My satisfaction with the dealership and Mr. Bergman surprised me. I was p I recently purchased from Sunset Ford's Brett Bergman a used Ford F-250. My satisfaction with the dealership and Mr. Bergman surprised me. I was pleased with their manner, their attention to detail, their forth rite negations and with the deal that was finally struck. I would recommend to anyone wanting a good experience buying a used car or a new car to shop at Sunset Ford and ask for Brett. More

Sunset Ford put a big smile on my son's face I was looking for a first car for my 17 year old son. He wanted a Ford Escape and I found 3 quality used ones on the Sunset Ford Waterloo. Brett Ber I was looking for a first car for my 17 year old son. He wanted a Ford Escape and I found 3 quality used ones on the Sunset Ford Waterloo. Brett Bergman did a great job of showing us all the background information on each vehicle and helped guide us to the one that would best fit our needs. Brett and sales manager, Mike Rich, were very respectful and made my son ad I feel very comfortable. We completed our purchase in less than 2 hours and my son drove his Escape home with a smile from ear to ear. Thank you Brett & Mike ! More

In the nick of time, we found the "Perfect" truck My son and I were looking for a particular "perfect" Ford truck and after looking at 5 Ford dealerships in IL and MO, we were directed from the Sunset My son and I were looking for a particular "perfect" Ford truck and after looking at 5 Ford dealerships in IL and MO, we were directed from the Sunset Ford in MO to the Sunset Ford IL dealer. We hurriedly drove from Sunset Ford in St. Louis back to Waterloo, as they had the "perfect" truck, we arrived at approx 430pm, we were greeted at the door by Jeff Bakken. Jeff was terrific and very pleasant to deal with, he went out of his way to help us and I would recommend this dealership just because of the service we received from Jeff. Again thank you so much for you great service Jeff and making my day with that "perfect" truck. P.S. The "perfect" Ford truck was the same make and model as my late husbands truck, he had just passed away in May. My son and I wanted that particular style of that "perfect" Ford truck, we found it after looking since early that Saturday morning. Sincerely, Kathy J. Draege RN Vandalia, IL On a side note you can choose not to print this paragraph, I don't mind either way. But the Manager "Boss" needs to take a lesson or two on customer satisification/experience. I found him to be rather arrogant and condescending, only with a fake smile the entire time. I would be hesitant coming back to deal with him again, I also wrote a check paid in full for that "perfect" truck. And I'm looking for 2 more farm trucks, so I hope he isn't the one I will be doing the final paperwork dealing with. I was so impressed with his mannerisms that I didn't even remember his name. More

Excellent Service! Today I took my 2012 Ford Focus in for its 10,000 mile checkup. I was greeted by Brad Middendorf who quickly took my information and determined that Today I took my 2012 Ford Focus in for its 10,000 mile checkup. I was greeted by Brad Middendorf who quickly took my information and determined that I needed an oil change and tire rotation. He then directed me to the customer waiting area where I enjoyed a nice cup of coffee. About 30 minutes later Brad came in and informed me that there was a serious problem with the rear tire on the driver's side and that the tire needed to be replaced. A couple of weeks ago while on Christmas vacation in southern Missouri I had accidentally bumped a concrete median and blew out the front tire on the drivers side. The company that replaced the tire did not notice that the rear tire was also damaged. The technician at Sunset Ford did notice and saved me another blow out in a few weeks (or days!). I had road hazard insurance on the tires and Brad contacted the insurance company and arranged for a replacement tire at no cost to me (thank you Brad!). The oil change and tire rotation were completed promptly and I was soon back home. What more can I say but excellent service! More