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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

March 29, 2015

New Sales Experience Enjoyed working with Jeff and Mike. Both were very professional and courteous. The Sunset Ford facility is very nice and well-kept and I am impresse More

by JohnB.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jeff Bakken
Mar 30, 2015 -

Sunset Ford of Waterloo responded

Hello John! Thanks for sharing your feedback with us and for choosing Sunset Ford of Waterloo!

March 26, 2015

I have already recommended this dealership to two friends I had an outstanding experience with Jerry Edwards and Mike Rich. If you have been searching for old-fashioned customer service, rest assured you will More

by Anna Mennerick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Mar 26, 2015 -

Sunset Ford of Waterloo responded

Hello Anna! We are so happy to hear about your great experience with Jerry and Mike. We appreciate your business and thank you for your recommendations!

March 21, 2015

Purchase of New Ford F150 Been working with this dealer since before it was even Sunset...Have had a number of salesmen there over the years and all have been super friendly. I More

by ZMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Mar 23, 2015 -

Sunset Ford of Waterloo responded

Hello and thanks for the review! We appreciate your feedback and thank you for always choosing Sunset Ford of Waterloo!

March 18, 2015

Superior Customer Service EXCELLENT Buying Experience with Brett Bergman, Mike Carr & Mike Rich. Their customer service is above & beyond my expectations. WOW, I really love my More

by GlennonCherylKaufmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Mar 18, 2015 -

Sunset Ford of Waterloo responded

Hello and thanks for the enthusiastic review! The team had a pleasure working with you and is looking forward to seeing you back at the dealership!

March 17, 2015

Happy f350 owner I just bought my 3rd vehicle from Brett Bergman at Sunset Ford in Waterloo. Brett was knowledgeable, polite and most of all honest, as was everyone at More

by Robert.Duty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Mar 18, 2015 -

Sunset Ford of Waterloo responded

Hello Robert, and thanks for taking the time to write a review! We are so happy to hear you had another great experience at our dealership! We appreciate your continued business, and thanks for choosing Sunset Ford of Waterloo!

March 15, 2015

Great working with Jerry We just purchased our 2nd car from Jerry. We will buy from him again. Did not care for the finance manager though. Kept trying to push the "extra" More

by Kwis68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Carr
Mar 16, 2015 -

Sunset Ford of Waterloo responded

Hello and thanks for the feedback! We are glad to hear Jerry was able to make your experience great. However, we do apologize for your less than satisfactory experience with our finance department. Thank you for your continued business, and enjoy your new car!

March 12, 2015

great I worked with Jerry,he was very helpful and not trying to bullxxxx me.I got a very good deal on a great suv.Mike was nice to work with also and very f More

by ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jerry Edwards, Mike Rich
Mar 13, 2015 -

Sunset Ford of Waterloo responded

Hi Ron! It's wonderful to hear you had a great car buying experience! The team had a pleasure working with you!

March 11, 2015

Worth the 140 mile trip! George Schneider was a pleasure to work with. We live 140 miles away from Sunset Ford in Waterloo, but we were looking for a specific make/model/color More

by Jhep78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider
Mar 11, 2015 -

Sunset Ford of Waterloo responded

Hello Jamie! Thank you so much for taking the time to write a review and for making the 140 mile trip in! George had a pleasure working with you. We appreciate your business!

March 02, 2015

Knowledgeable and friendly Had a great experience working with George, he was very knowledgeable and friendly. He explained everything about the new car, had it washed and clea More

by pdqmacke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider
Mar 02, 2015 -

Sunset Ford of Waterloo responded

Hello! We appreciate the feedback and are glad to hear that George was able to assist you! Thanks for choosing Sunset Ford of Waterloo!

February 28, 2015

Great staff and experience! We were looking for a Ford Explorer and went to quite a few dealerships. From the moment we walked into Sunset Ford, we had a different experience! Br More

by Selmak08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Mar 02, 2015 -

Sunset Ford of Waterloo responded

Hello and thanks for the 5 star review! We are happy to hear you found what you were looking for at our dealership. The team had a pleasure working with you. Enjoy your Explorer!

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