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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,894 reviews

July 08, 2015

Larry and Lisa M. We purchased a 2015 ford focus from Jeff and had the most wonderful experience with him. He is definitely an asset to your dealership. He went above a More

by maupin1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jeff Bakken
Jul 09, 2015 -

Sunset Ford of Waterloo responded

Hello! Thanks for the 5 stars and your kind review! The team had a pleasure working with you and you and your family!

July 03, 2015

Happy New Customer I just traded a F-150 for a new Taurus was very happy with the service and how devoted Jeff and Mike were to making this deal and making sure I was sa More

by R.McGinness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jeff Bakken
Jul 07, 2015 -

Sunset Ford of Waterloo responded

Hello Rickey! Thanks for taking the time to post a review. We appreciate the 5 stars and your kind words.

July 03, 2015

Excellent George Schneider and Mike Carr made the whole process easy from start to finish! I am very happy with my new escape! Thank you for the painless experi More

by Jodi K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jul 07, 2015 -

Sunset Ford of Waterloo responded

Hello Jodi and congrats on the new Escape! We are glad to hear George and Mike were able to make your experience a great one!

July 01, 2015

Loyal Customer from here on out I can't say enough about Brett and the crew at Sunset Ford. Brett made the experience of buying a car actually enjoyable. That's hard for my wife an More

by coachlay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Jul 01, 2015 -

Sunset Ford of Waterloo responded

Hello and thanks for the kind review! We are so happy to hear of your great experience! Enjoy your Fusion and we look forward to having you back in the future!

July 01, 2015

Great Experience!! They went above and beyond from start to finish!! Amazing customer service and prices! Love this dealership. Looked all over for months until I found More

by bones20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jeff Bakken
Jul 01, 2015 -

Sunset Ford of Waterloo responded

Hello and thanks for the 5 star reviews! The team had a pleasure working with you!

June 29, 2015

Second New Escape from Sunset Ford of Waterloo Once again Sunset Ford went above and beyond to bring in the sale. I went in and told Jerry Edwards exactly what I wanted and exactly what I wanted t More

by ewegener81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
Jun 29, 2015 -

Sunset Ford of Waterloo responded

Hello and thank you for the 5 star review! Enjoy your new Escape and we look forward to having you back in the future!

June 29, 2015

Thanks Sunset Ford of Waterloo This is a great place to purchase your next vehicle! Jerry Edwards has helped us buy a few cars now and I appreciate his work. He does a great job e More

by ShaneT32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
Jul 01, 2015 -

Sunset Ford of Waterloo responded

Hello Shane and thanks for the 5 stars! We appreciate your business and your feedback!

June 26, 2015

Sunset Ford of Waterloo This is an awesome dealership. Every person I worked with was friendly and helpful, Mike and Brett were able to work with my situation and get me in a More

by Ben M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Jun 26, 2015 -

Sunset Ford of Waterloo responded

Hi Ben, thanks for sharing your feedback! Glad to hear you had a wonderful experience at our dealership!

June 26, 2015

2015 fORD F150 LARIAT Third vehicle our family has bought from Brett Bergman. A 2010 Mustang, 2012 Explorer and the all new 2015 Ford F150 Lariat. Always enjoy dealing wi More

by Hal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Jun 26, 2015 -

Sunset Ford of Waterloo responded

Hello Hal thanks for sharing and congrats on the new car! We appreciate your loyalty and continued business!

June 24, 2015

My wonderful experience at Sunset Ford in Waterloo I had bought a used car in October. They were helpful then but the transmission started going out. The team I had six everything they could to get me More

by Trin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
Jun 24, 2015 -

Sunset Ford of Waterloo responded

Hello Trin! Thanks for the feedback! Glad you had a wonderful experience working with our team!

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