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Sunset Ford of Waterloo
Waterloo, IL
1,897 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,896 reviews
November 05, 2015
first new car in 25 years! I could not have been more pleasantly surprised after years of avoiding the car sales experience! Jeff Bakken is living proof one does not have to pu I could not have been more pleasantly surprised after years of avoiding the car sales experience! Jeff Bakken is living proof one does not have to put on a vaudeville attitude to be successful.. Everyone was friendly, the building spotless and their were no obvious glitches in the process. I absolutely would and will send friends and family Sunset Ford 'Waterloo.'s direction. A most positive experience! More
by judyhazen
Employees Worked With
Mike Carr, Jeff Bakken
November 02, 2015
A very pleasant expierance I don't think all of the persons we delt with, from our salesman Jerry Edwards to the finance Mike Carr could have done more to make our purchase expi I don't think all of the persons we delt with, from our salesman Jerry Edwards to the finance Mike Carr could have done more to make our purchase expierance pleasant. You could not ask for better treatment than we received. Will definitely come back when we need a new vehicle. More
by mikecarter79
Employees Worked With
Jerry Edwards, Mike Carr
November 02, 2015
5th vehicle from Brett, smooth as can ask. Brett adds a no pressure, very informative experience to car buying. Explains items asked about and pays attention to detail. Would recommend him Brett adds a no pressure, very informative experience to car buying. Explains items asked about and pays attention to detail. Would recommend him to anyone. More
by spots84
Employees Worked With
Brett Bergman, Mike Carr
November 01, 2015
Fantastic experience! We have purchased several cars/trucks through Sunset Ford in Waterloo, IL. We have been extremely happy with the level of service and expertise every We have purchased several cars/trucks through Sunset Ford in Waterloo, IL. We have been extremely happy with the level of service and expertise every time! Thanks Brett Bergman, Jeff Bakken and Mike Carr! More
by kellybode
Employees Worked With
Brett Bergman, Mike Carr, Jeff Bakken
November 01, 2015
Excellent Service! I just purchased a 2014 Focus ST last week, and couldn't be happier. I saw the car on Autotrader and decided to come take a look at it. Upon arriving I just purchased a 2014 Focus ST last week, and couldn't be happier. I saw the car on Autotrader and decided to come take a look at it. Upon arriving at the dealership I was promptly greeted and was out test driving the car within minutes. Needless to say I was very much impressed with the customer service I received and would definitely return to purchase a vehicle in the future. Thank you Brett Bergman and Mike Carr I appreciate how hard you worked to make the deal. More
by Boosted13
Employees Worked With
Brett Bergman, Mike Carr
October 27, 2015
Good deal My experience working with Jeff Bakken was excellent. He was not pushy and was very patient . I would recommend sunset ford to friends and family. My experience working with Jeff Bakken was excellent. He was not pushy and was very patient . I would recommend sunset ford to friends and family. More
by Ford Guy
Employees Worked With
Mike Carr, Jeff Bakken
October 27, 2015
Purchase of my 2016 Explorer George Schneider is an excellent salesman and I have worked with him for over 10 years for all my car/truck purchases. I highly recommend Sunset Ford George Schneider is an excellent salesman and I have worked with him for over 10 years for all my car/truck purchases. I highly recommend Sunset Ford. Their service staff Justin and Brad always are friendly and helpful. More
by MaryC
Employees Worked With
George Schneider, Mike Carr, Justin Krueger
October 27, 2015
New Ford F-150 4x4 This was my first experience with Sunset Ford in Waterloo and I am thoroughly delighted in working with George Schneider to complete the purchase. H This was my first experience with Sunset Ford in Waterloo and I am thoroughly delighted in working with George Schneider to complete the purchase. He was very knowledgeable in the workings of the vehicle as well as the options available. I would definitely recommend Sunset Ford in Waterloo to anyone in the market for a new Ford. More
by buck9819
Employees Worked With
George Schneider, Mike Carr
October 27, 2015
2011 Ford Flex This is the third vehicle that we have bought with Brett Bergman. Before I came to the dealership I was texting Brett about the Flex. He brought it ov This is the third vehicle that we have bought with Brett Bergman. Before I came to the dealership I was texting Brett about the Flex. He brought it over from Missouri and was willing to meet with me when it was convenient for me. They are a great dealership with a fantastic staff. We will be back for number four. More
by TrishH
Employees Worked With
Brett Bergman
October 21, 2015
got what i wanted Went to a few other dealerships and after visiting with brett he took the time and we eventually ordered a new 2015 f150 for me could not be any happi Went to a few other dealerships and after visiting with brett he took the time and we eventually ordered a new 2015 f150 for me could not be any happier he also got me my addittional accessories installed after wards too More
by huntingguy
Employees Worked With
Brett Bergman
