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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,897 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,897 reviews

December 30, 2015

Great service! Great experience getting my tiers rotated and oil changed. I'll be coming back in the future! Thank you for getting the work done quickly! More

by cerich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich
Jan 05, 2016 -

Sunset Ford of Waterloo responded

Thanks for the positive feedback! Please let us know if there is anything we can do to help in the future.

December 22, 2015

Thanks Jerry!!!! This is my first time buying Ford and purchasing a car on my own and I couldn't be happier with all the helpfulness and friendliness of ALL the employ More

by kelsambo23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards, Mike Carr
Dec 23, 2015 -

Sunset Ford of Waterloo responded

Thanks for coming to see us for your first car purchase, it is our pleasure to serve you and we are very happy that you had a great experience! We hope you love your new car! Please come back and see us when your car needs service.

December 15, 2015

Fantastic experience This is the 4th vehicle purchased from Sunset for my family but the first for myself. I have worked with Brett before and he is the most knowledgeabl More

by mholtman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bergman, Mike Carr
Dec 15, 2015 -

Sunset Ford of Waterloo responded

Thank you for your repeat business, we greatly appreciate it! We hope you love your new F-150. Please come back and see us for any future service needs.

December 14, 2015

Great experience, again! This was the 4th vehicle that we have purchased from Sunset Waterloo and Brett! Once again, great experience, professional staff, clean showroom, a More

by nds_1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Dec 15, 2015 -

Sunset Ford of Waterloo responded

thanks for coming to us for 4 vehicles! We consider you a member of the Sunset Ford family! we hope you love your new car!

December 13, 2015

Great service from every person. Most communications and negotiations were carried out through email with prompt responses. I was able to complete the transaction in one trip. Perso More

by Out of towner.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Jeff Bakken
Dec 15, 2015 -

Sunset Ford of Waterloo responded

Thanks for traveling to see us to purchase a new vehicle and for the recommendation to do business with us, we greatly appreciate it! We hope you love your new car!

December 07, 2015

Best Car Buying Experience Ever!!!! I had the pleasure of meeting with salesman George Schneider on Friday, December 4, 2015. I purchased a 2016 Ford Fusion S at Sunset Ford in Waterloo More

by car, tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Dec 09, 2015 -

Sunset Ford of Waterloo responded

Thanks for coming to see us while shopping for a new vehicle and for the recommendation to do business with us! We hope you love your new Fusion! Please come back and see us for any future service needs.

November 25, 2015

Great Experience!! I just bought my 2011 Ford Edge, and all I can say was it was a great experience! Everyone was fantastic, and a very special thank you to Jerry! He wa More

by abuettner
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Nov 30, 2015 -

Sunset Ford of Waterloo responded

We are very happy to know that you had a great experience with us! We hope you love your new Edge! Please come back and see us when your Edge needs service.

November 24, 2015

Awesome Service Brett Bergman our salesman is spectacular. We told him what we wanted and he proceeded to give us lots of help on our purchase. This is the second v More

by levin150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Nov 24, 2015 -

Sunset Ford of Waterloo responded

Thank you so much for your business over the years, you are truly a part of the Sunset family! We hope you love your new car! Please come back and see us for any future service needs.

November 21, 2015

Trade in I walked in not knowing exactly what I wanted and Jeff was able to help me feel comfortable and confident in my new vehicle choice. I would recommend More

by Ebuerk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Nov 24, 2015 -

Sunset Ford of Waterloo responded

Thanks for the positive feedback and the recommendation to do business with us! We greatly appreciate your business and strive to make our customers feel comfortable with a hassle-free experience. Please come back and see us for any future service needs.

November 17, 2015

I had a nice experience The sales people here were very professional. They were also very helpful in assisting us with the purchase of a vehicle. I'd certainly return on the More

by Padre O
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Nov 18, 2015 -

Sunset Ford of Waterloo responded

Thanks for coming to see us while shopping for a vehicle, we know there are many dealers you could have chosen. We hope you love your new car! Please come back and see us when your car needs service.

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