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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

January 16, 2016

Excellent customer service and knowlegable people!!! In 2013 my wife bought a Ford Transit XLT. George Schneider was our sales person. He was very personable and full of information about the vehicle. We More

by crossbow1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jan 18, 2016 -

Sunset Ford of Waterloo responded

We strive to provide a hassle free experience for all of our customers and greatly appreciate your recommendation to do business with us. We hope you love your new Focus! Please let us know if there is anything we can do to help in the future.

January 16, 2016

Thank You Sunset Ford Waterloo This was my first experience with Sunset Forf Waterloo. The sales and management were great! Very satisfied with the car. Again thank you to the SFW t More

by Ford Fusion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Carr
Jan 18, 2016 -

Sunset Ford of Waterloo responded

Thanks for coming to see us, we appreciate your business and look forward to serving you in the future. We hope you love your new car!

January 15, 2016

Great customer service Went in an was immediately greeted by a nice and easy going salesman (Jeff Bakken). The sale experience was the best we've ever had and we've owned ma More

by Dlw378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
Jan 15, 2016 -

Sunset Ford of Waterloo responded

Thanks for the positive feedback, we are very happy to know that you had the best experience ever. We hope you love your new car! Please let us know if there is anything we can do to help in the future.

January 14, 2016

Great Team I typically hate car shopping due to it being an all day affair and not knowing what kind of sales person you are going to end up with. My sales tea More

by Very Happy Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich, Mike Carr
Jan 14, 2016 -

Sunset Ford of Waterloo responded

Thanks for the kind words for your sales team, we greatly appreciate your business! We hope you love your new car! Please let us know if there is anything we can do to help.

January 12, 2016

Going beyond the extra mile. Everyone was fantastic. From the moment we walked in to the follow-up calls after. They made many calls to help us get our old financing squared away More

by Johnnorma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
Jan 13, 2016 -

Sunset Ford of Waterloo responded

It was our pleasure to serve you and we look forward to helping with whatever you may need for the distant future. We hope you love your new car! Please let us know if there is anything we can do to help.

January 10, 2016

A lot of great people work here.... On our visit to Sunset Ford we, my husband and myself bought our third vehicle. We really love going here because they make you feel like family. Bre More

by kim0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Jan 12, 2016 -

Sunset Ford of Waterloo responded

You truly are part of the Sunset Ford family! Thank you for continuing to shop with us, we greatly appreciate it! we hope you love your new car! Please let us know if there is anything we can do to help in the future.

January 10, 2016

Another Great Experience at Sunset Today we went in to Sunset to look for a new truck for me. Unfortunately it was not in the cards dealt to us. So my wife and I decided to look for a n More

by dbdynasty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jan 12, 2016 -

Sunset Ford of Waterloo responded

Thanks for coming to see us for another vehicle. We hope your wife loves her new Escape! Please let us know if there is anything we can do to help. We look forward to helping you find a new truck in the future.

January 08, 2016

Returning customer My latest visit to Sunset Ford of Waterloo was my third purchase from them. They were quite fair in the determination of my trade-ins and their asking More

by Fordrules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr, Jeff Bakken
Jan 12, 2016 -

Sunset Ford of Waterloo responded

Thanks for continuing to come to Sunset ford, we greatly appreciate your repeat business. We hope you love your new Edge! Please let us know if there is anything we can do to help in the future.

January 05, 2016

Great experience! I recently bought a 2014 Nissan Titan at Sunset Ford of Waterloo. The whole experience was made easy by the friendly staff and comfortable atmosphere. More

by scientist
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Jan 06, 2016 -

Sunset Ford of Waterloo responded

Thank you for choosing Sunset Ford of Waterloo, we greatly appreciate your business! We hope you love your new Titan! Thanks for the recommendation to do business with us, Please let us know if there is anything we can do to help in the future.

January 01, 2016

Purchase of 2015 Ford Edge Sunset Ford of Waterloo and the employees I dealt with went above and beyond to satisfy the price requirements for the 2015 Ford Edge I purchased. Ex More

by headjparker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Jan 05, 2016 -

Sunset Ford of Waterloo responded

Thanks for sharing your experience and for the recommendation to do business with us, we really appreciate it! We hope you love your new Edge! Please come back and see us when it needs any service.

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