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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,898 reviews

April 30, 2016

Friendly Experience We had a great experience at Sunset Ford and with Jerry Edwards! He is very friendly and willing to go the extra mile. We got a pre-owned car and a More

by hott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
May 02, 2016 -

Sunset Ford of Waterloo responded

Thanks for choosing Sunset Ford of Waterloo, we greatly appreciate your business. We hope you love your new car! Please come back and see us in the future.

April 14, 2016

Great Deal I found a great deal online for two new Cars that were on my list of most likely buys. I made a Saturday afternoon appointment, and found the Cars wer More

by DR7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Jeff Bakken
Apr 15, 2016 -

Sunset Ford of Waterloo responded

Thanks for choosing Sunset Ford of Waterloo, we appreciate your business! Please let us know if there is anything else we can do to help.

April 13, 2016

Mustang Purchase Flying in From MN I worked with Jerry Edwards and Mike Rich to purchase a 2014 Mustang GT Premium. I flew in to St. Louis from Minneapolis and was picked up buy their More

by MustangFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Apr 13, 2016 -

Sunset Ford of Waterloo responded

We cannot thank you enough for the time you took to travel to us to get your Mustang, and we hope you love it! Thanks for taking the time to share your experience and for the positive feedback!

April 01, 2016

Very knowledgable We were very happy with the service we got from Jeff Bakken and George Schneider at Sunset Ford of Waterloo. They answered all of our questions and More

by rsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jeff Bakken
Apr 05, 2016 -

Sunset Ford of Waterloo responded

Thanks for coming to Sunset Ford of Waterloo during your car search, we greatly appreciate your business! We hope you love your new Ford Escape! Please let us know if there is anything we can do to help.

March 31, 2016

They made it so I couldn't say NO Jerry Edwards and Mike Rich were knowledgeable, professional, and friendly. No pressure just a "what can I do to make this deal happen". Loved It. More

by VickiMc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Apr 01, 2016 -

Sunset Ford of Waterloo responded

Thanks for the kind words and the 5 star rating, we really appreciate you choosing Sunset Ford of Waterloo!

March 31, 2016

Great experiene First purchase @ Sunset. Excellent customer service. Brett, Mike and Jerry were great. We got the exact car we wanted at a GREAT PRICE! Thanks guys. More

by Jlh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards, Mike Carr
Apr 01, 2016 -

Sunset Ford of Waterloo responded

Thanks for choosing Sunset Ford of Waterloo, we hope you love your new car! It was our pleasure helping you find a car you love!

March 26, 2016

Second vehicle from Brett in 2 months I bought an F150 from Brett in January and it was such a pleasent experience that I bought my wife a new Escape this week! Brett is so easy to work wi More

by New ford guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Mar 28, 2016 -

Sunset Ford of Waterloo responded

We are very happy to know that you had a pleasant experience with Brett and we hope you love your new F-150! Please come back and see us when your F-150 needs service.

March 22, 2016

Friendy no presure service THis is the 3rd vehical I have purchased at sunset and there is never any presure and it has always been a very plesent experience More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Mar 24, 2016 -

Sunset Ford of Waterloo responded

Thanks for continuing to choose Sunset Ford, we appreciate your business and consider you a part of the Sunset Ford family! We are very happy you continue to have a great experience with us, please let us know if there is anything we can do to help.

March 19, 2016

Great customer service and had a pleasant experience I never been to Sunset Ford before, the last car I bought I had for 12 years, I went in to look at a 2009 Ford Focus, everything went smooth Jeff Bak More

by Ray1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Mar 21, 2016 -

Sunset Ford of Waterloo responded

We first want to thank you for choosing Sunset Ford and for the recommendation to do business with us. We want you to be completely happy with your purchase, and it was our pleasure getting that bulb replaced on the shifter. Please let us know if there is anything we can do to help in the future.

March 15, 2016

GET ER DONE I would like to thank Mike Rich, Brett Bergman and Mike Carr for the knowledge and effort that all 3 put forth. Something you rarely see these days is More

by bigmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Mar 16, 2016 -

Sunset Ford of Waterloo responded

Thank you very much for the kind words for our sales team, we greatly appreciate your business and hope you love your new car! We look forward to serving you in the future.

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