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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,898 reviews

July 22, 2016

Wonderful assistance! I was greeted within a timely manner. Jeff was very knowledgeable about the vehicle I was interested in. He helped me with everything I needed in the More

by Rob2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
Jul 25, 2016 -

Sunset Ford of Waterloo responded

Thank you for choosing Sunset Ford of Waterloo! It was our pleasure working with you and we hope you love your new truck! Please do not hesitate to reach out if there is anything we can do to help in the future.

July 22, 2016

Wonderful Service I took my Escape in for a maintenance oil change and left with a new Escape. Thank you George for your assistance. It was a great experience workin More

by Naj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jul 25, 2016 -

Sunset Ford of Waterloo responded

Thanks for coming to see us, we hope you love your new Escape! Please come back and see us when it is ready for its first service.

July 21, 2016

3rd new vehicle in a month Bought our 3rd new vehicle in a month. Just like the others, we had a great experience. George and Mike where great to work with. George went to St. L More

by rgsg89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jul 21, 2016 -

Sunset Ford of Waterloo responded

Thanks for the kind words and the business over the last month! We cannot tell you how much it means to us for you to come back and buy 3 cars in one month! It has been our pleasure working with you and helping you find 3 cars you love! Please let us know if there is anything else we can do to help, we look forward to working with you again in the future. Thanks!

July 19, 2016

Ford F-150 Love my new truck. It was a great experience dealing with the Sunset team. Brett Bergman went up and beyond my expectations getting me into the new More

by birk13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Jul 20, 2016 -

Sunset Ford of Waterloo responded

Thanks for choosing Sunset Ford of Waterloo, we're very happy that you had a great experience and glad you love your new truck! Thanks so much for the recommendation to work with us, we look forward to working with you again in the future. Please let us know if there is anything else we can do to help in the future.

July 12, 2016

Great! I wasn't 100% sure what I was looking for. Brett was super-helpful and answered all of my questions. I love my new Escape! More

by Erin L
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Jul 13, 2016 -

Sunset Ford of Waterloo responded

Thanks for coming to see us at Sunset Ford, we greatly appreciate your business and we are very happy to know that you love your Escape! Please do not hesitate to give us a call if there is anything else we can do to help. Thanks!

July 10, 2016

Awesome, Awesome, Awesome The 2011 Edge we bought from Sunset Ford in Waterloo was our 2nd purchase in 2 weeks. The first purchase was a 2013 Escape from Sunset Ford on St. Lou More

by Duane & Cheryl
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bergman, Mike Rich, Jeff Bakken
Jul 11, 2016 -

Sunset Ford of Waterloo responded

Wow! Thanks so much for the recent business, we greatly appreciate you choosing Sunset Ford! We hope you love the Edge and the Escape, both awesome SUVs! Please co me back and see us when either of them are ready for service, it would be our pleasure working on them!

July 08, 2016

George and the two Mike's are the BEST!!!! George Schneider and Mike Rich went above and beyond assisting my husband and I on our recent 2016 Ford Flex purchase. This is our second buying expe More

by Cari Chaudet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Jul 11, 2016 -

Sunset Ford of Waterloo responded

Thank you for continuing to choose Sunset Ford, we really appreciate your business and we have thoroughly enjoyed helping you! Thanks for the praise for our staff, we hope you love your new Flex! Please let us know if there is anything we can do to help in the future.

July 06, 2016

Very pleasant experience. I give 5 stars because of the pleasant atmosphere we felt from the beginning. No high pressure salesman. Brett was great to work with. Even tho the More

by Sheila Shults
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Jul 07, 2016 -

Sunset Ford of Waterloo responded

We want to thank you for sharing your experience with us as well as the 5 star rating, we greatly appreciate your business! We strive to provide a pleasant, no-hassle buying experience for all of our customers. We appreciate the recommendation to work with us and look forward to working with you again in the future.

July 05, 2016

Great Experience Great and wonderful people at sunset! Very knowledgeable and thorough people. Would definitely shop at Sunset again when needing a new car. Love my More

by cpatton1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Jul 05, 2016 -

Sunset Ford of Waterloo responded

Thanks for choosing Sunset Ford and the kind words for our staff! We greatly appreciate your business and the 5 star rating! We are so happy you love your new F-150, please come back and see us when it is ready for service.

June 30, 2016

Easy Choice The staff at Sunset were great! They made my choice of a new care easy and simple. I felt no pressure when walking the lot, and the purchasing proce More

by sarahmarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jun 30, 2016 -

Sunset Ford of Waterloo responded

We strive to provide a stress free, no hassle environment for all of our customers and we are very happy to know that you had a great experience with us! It was our pleasure helping you and we look forward to working with you again in the future.

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