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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

June 30, 2016

Easy Choice The staff at Sunset were great! They made my choice of a new care easy and simple. I felt no pressure when walking the lot, and the purchasing proce More

by sarahmarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jun 30, 2016 -

Sunset Ford of Waterloo responded

We strive to provide a stress free, no hassle environment for all of our customers and we are very happy to know that you had a great experience with us! It was our pleasure helping you and we look forward to working with you again in the future.

June 29, 2016

2nd car bought in two weeks This is the second car we bought in two weeks. Same great service as the first time. George and Mike where just as helpful as the first time. Would re More

by rgsg89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jun 30, 2016 -

Sunset Ford of Waterloo responded

Wow! Thanks for coming back to see us in such a short time! We appreciate your business and hope you love both of your cars! Please come back and see us when they are ready for service.

June 25, 2016

Easy and great experience Another purchase from Sunset in Waterloo and salesman George Schneider. George assisted with finding just the car I was looking for and made the tra More

by wine lover79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jun 28, 2016 -

Sunset Ford of Waterloo responded

We want to thank you for your continued loyalty to Sunset Ford, it has been our pleasure helping you with your car purchases. We hope you love your new car! Please let us know if there is anything else we can do to help, we look forward to working with you again in the future.

June 23, 2016

Painless I live in O'fallon IL and Unlike some FORD dealers, I felt no pressure. Which is what drove me to Sunset. Jeff Bakken and I quickly came to an agreem More

by IH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Jun 23, 2016 -

Sunset Ford of Waterloo responded

Thank you for choosing Sunset Ford of Waterloo! We strive to provide a hassle-free experience for all of our customers. It was our pleasure helping you and we'd love to work with you again in the future. Please let us know if there is anything else we can do to help.

June 18, 2016

Fair fast fun Jeff Bakken and the rest of the Sunset team made the trading/buying experience as painless as possible - actually personal and enjoyable! Jeff was ver More

by SerenityFarm
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
Jun 20, 2016 -

Sunset Ford of Waterloo responded

We try very hard to make each sale as personal as we can and we are very happy to know that you enjoyed your experience with us! We hope you love your new F-150!

June 14, 2016

3rd car bought. Great experience everytime We have bought 3 cars here and have been very satisfied every time. We came in to buy a 2016 Focus, and was sold the exact one we wanted at a very fai More

by rgsg89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jeff Bakken
Jun 14, 2016 -

Sunset Ford of Waterloo responded

Thanks for your continued loyalty over the years, we sincerely appreciate your business and consider you a part of the Sunset Ford Family. Thanks again for the recommendation to work with us, please let us know if there is anything else we can do to help.

June 11, 2016

A great Experience! I just purchased a 2012 Ford Fusion from Sunset Ford Waterloo. The customer service i received was excellent. Everyone I worked with was very friend More

by thedirtwood
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Jun 14, 2016 -

Sunset Ford of Waterloo responded

Thank you for choosing Sunset Ford of Waterloo, we sincerely appreciate your business and the recommendation to work with us. We hope you love your new Fusion! Please let us know if there is anything we can do to help.

June 06, 2016

Friendly & Fast WORKED WITH JERRY WHILE BUYING MY 2016 Ford Fusion. Enjoyed his helpfulness in demonstrating what all those technical gadgets do in the car! Fun fun More

by Garland123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Carr
Jun 08, 2016 -

Sunset Ford of Waterloo responded

We are very happy that you had a great experience with us and we hope you love your new car! Thanks for the recommendation to work with us, please let us know if there is anything else we can do to help.

June 05, 2016

Great Buying Experience My wife and I recently had the pleasure of buying a new Ford Transit Connect from Sunset Ford, Waterloo. Everyone that we had contact with were most c More

by Bill or Judy Wakelam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr, Jeff Bakken
Jun 08, 2016 -

Sunset Ford of Waterloo responded

Thanks for choosing Sunset Ford and for the 5 star rating, we greatly appreciate your business.

June 04, 2016

Very informative & helpful! George Schneider and Mike Carr were very detailed in giving us the information we needed. They were very friendly and helpful! Thank you! Our only co More

by Cakesb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Jun 08, 2016 -

Sunset Ford of Waterloo responded

Thank you for choosing Sunset Ford, we greatly appreciate your business. We are very sorry for the length of time it took for our process, and we appreciate you sticking with us. We hope you love your new car! Please come back and see us when it is ready for service.

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