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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,946 reviews

March 08, 2017

Great first time car purchase experience! I recently purchased my first official vehicle from Sunset Ford in Waterloo. It could not have been a more enjoyable and stress-free experience! Micha More

by KristenB
Recommend Dealer
Yes
Employees Worked With
Michael Bicklein, Jimmy Williams
Mar 08, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It is wonderful to hear that the team made your visit as simple as possible and provided you with the service you deserved. Welcome to the family, we look forward to working with you again!

March 07, 2017

2017 Ford Edge I returned to Sunset because of my previous experience with Sunset. I did research before I went in to by another Edge and knew what I wanted. I sho More

by Charlie D
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jimmy Williams
Mar 08, 2017 -

Sunset Ford of Waterloo responded

Hey Charlie, thank you so much for sharing your experience with us! It is always our goal to help each and every customer find the perfect vehicle for their needs and budget, and we are so proud to hear that George worked to do just that. Our team always enjoys working with you and we do appreciate your repeat business. We wish you all the best and we are here for any future needs or questions. Thank you for choosing Sunset Ford of Waterloo!

February 25, 2017

Always good service . Never a problem when you walk in door. Entire staff always helpful and polite. From management to service and parts I can say I never had a bad experi More

by mcr3020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Justin Krueger, Brad Middendorf, Jimmy Williams
Feb 27, 2017 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experiences with us. We hope you’ll share your experience with others, and we look forward to your next visit!

February 18, 2017

Great experience I had such a great experience with this dealership. They didn't make me feel pressured to buy. They answered all my questions and didn't make me feel More

by Mehrtens17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Feb 20, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding feedback! It is always our number one goal to help each customer find the right car for their needs and budget, and it is wonderful to hear that George did just that for you. Our team truly appreciates your business and recommendation, and we all hope to have the chance to work with you again. Enjoy your new car!

February 10, 2017

Awesome Experience Once Again!!! George Schneider and Mike Rich are by far the BEST of the BEST! The two of them actually make the car buying experience enjoyable. We have dealt wit More

by Cari Chaudet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
February 04, 2017

Positive experience. Staff was very friendly and helpful. Mr. Schneider went out of his way to help me. Price on vehicle was good, and was in and out with my new truck fas More

by Hank618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Schneider, Jimmy Williams
Feb 06, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We truly appreciate the positive feedback on your experience with us and our team hopes to work with you again!

January 28, 2017

Great experience! We dealt with George Schneider for the purchase of our new F150 and he was great! He was no-pressure, answered all of our questions, worked with us to More

by Norm2480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
Jan 30, 2017 -

Sunset Ford of Waterloo responded

Greetings - We truly appreciate you taking the time to leave us a review! It is wonderful to hear that George and the team made your recent truck purchase as simple as possible, and we can't thank you enough for your business and recommendation. Our entire team wishes you nothing but the best with your F-150, and we hope to have the chance to work with you again. Thank you for choosing Sunset Ford of Waterloo!

January 27, 2017

Awesome We have purchased from George Schneider before and he makes it so easy in every way. Mike Rich made sure I was in and out on delivery day as promised More

by CHRIS ST CYRE
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
Jan 30, 2017 -

Sunset Ford of Waterloo responded

Hey, thank you so much for this! Our team always enjoys working with you and we are so happy to hear that you enjoy working with us as well. It is great to hear that the entire team provides you with the 5-star service you deserve, and we truly appreciate your loyalty. We are here for any future needs, be sure to come and see us again!

January 19, 2017

Not what I expected George Schneider was very helpful, professional and was easy to work with. But I had hoped that Sunset Ford would have been willing to negotiate on m More

by Zman75
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Schneider
Feb 07, 2017 -

Sunset Ford of Waterloo responded

Thank you for taking the time to leave us a review! We are happy to hear that George provided you friendly service, but we do apologize that you were dissatisfied with your trade-in experience. We strive to make honest and fair offers for every vehicle and it is always our goal to ensure that our customers are happy with the result. It is disheartening to hear that you left less than satisfied with your experience, and we hope to speak with you further to see if there is anything we can do to earn your trust. Due to your username we are unable to find your contact information and we ask that you contact Pete Heutel at (314) 467-1148.

January 06, 2017

Great experience George Schneider was a big help. Picking up the car at the other store and having it ready for us was great since we were in a time crunch. We called More

by Larry13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jan 09, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us, Larry! It is always important to us that we make car shopping a simple process for our customers and we are so happy to hear that George provided you with the service you deserved. We all enjoyed having you here and we look forward to working with you again in the future!

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