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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,946 reviews

April 06, 2017

Fast, Simple, and Exstremeley Friendly We dealt with Davis Wedemeyer and I would have to say this is one of my top car buying experiences ever. David truly was working for us and looking a More

by Mike Troupe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wedemeyer
Apr 07, 2017 -

Sunset Ford of Waterloo responded

We truly appreciate you sharing your experience with us, Mike! We are very lucky to have David on our team and we are so happy to hear that he provided you with outstanding service. It was an absolute pleasure working with you and we hope to have you back again in the future. Thank you for choosing Sunset Ford of Waterloo, come back and see us!

March 29, 2017

Great experience! Last Thursday morning (3/23), I totaled my old 2005 Ford Focus due to a guy running a red light. My insurance person suggested I begin shopping for a More

by jeff0120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Mar 30, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We know that shopping for a new vehicle after an accident can be a bit stressful, but we are so happy to hear that George and the team made it as simple as possible for you. Our team truly appreciated the chance to earn your business, and we hope you enjoyed you new Focus for many years. We are here for any future needs or questions. Thank you for choosing Sunset Ford of Waterloo and welcome to the family!

March 28, 2017

A great buying experience Everyone at the dealership did a great job at making my experience the best possible. Everything from checking the jeep out to closing the deal was as More

by Stayclassy47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wedemeyer
Mar 29, 2017 -

Sunset Ford of Waterloo responded

Thank you for the great review! We are so happy to hear that our team made your car shopping experience outstanding, and we can't thank you enough for giving us the chance to earn your business. It was wonderful working with you and we wish you many happy miles. Our team is here for any future service needs or questions, come back and see us again!

March 25, 2017

David Wedemeyer The team they have here at sunset ford made buying a car simply simple. Found the car I wanted in minutes and Dave made it happen. Simple. Dave you ar More

by SPARTACUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wedemeyer
Mar 27, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We are very lucky to have team members like Dave who work diligently to get our customers into the perfect vehicle, and we appreciate your feedback for him. We hope you enjoy your new car for many years. Thank you for choosing Sunset Ford of Waterloo, our team is here for any future needs or questions. Welcome to the family!

March 18, 2017

Easiest car buying experience EVER!!! Michael B. in sales and Jim in Finance were the two most wonderful guys to do business with. I've bought vehicles at other places where you know they More

by saradavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bicklein, Jimmy Williams
Mar 20, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this, Sara! It is great to hear that the team made your visit fantastic and we can't thank you enough for your business and recommendation. We truly enjoyed helping you find a vehicle. Thank you for choosing Sunset Ford of Waterloo, come back and see us again!

March 13, 2017

Great F-150 Buying Experience I shopped many trucks at many dealers, but ultimately chose to buy from Brett Bergman at Sunset Ford in Waterloo. Brett knows the Ford truck lines in More

by mbaum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Jimmy Williams
Mar 14, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the positive feedback and recommendation! It was an absolute pleasure working with you and our team appreciated the chance to earn your business. We are so proud to hear that Brett made your experience 5-stars and we wish you many happy miles in your new truck. Welcome to the Sunset Ford family, we look forward to working with you in the future.

March 13, 2017

First-Time Car Buyer The vehicle I bought is something I thought I would never own.  The guys at Sunset made it possible and did a fantastic job.  Harley fixed it all up a More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jimmy Williams, Clint Erlinger, Harley Howard
Mar 14, 2017 -

Sunset Ford of Waterloo responded

Hi Michelle, congratulation on your new car. Our team truly appreciates your positive feedback, business and recommendation. We’re happy to hear about your great buying experience with Harley, Clint and the team, and we hope you enjoy your car for many years. Thank you for choosing Sunset Ford of Waterloo, come back and see us again!

March 12, 2017

New Flex We recently purchased a new Flex from Sunset Ford in Waterloo, IL. The process was so smooth, and our sales representative, Michael Bickein, was grea More

by Ann Pitcavage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bicklein
Mar 13, 2017 -

Sunset Ford of Waterloo responded

Hi Ann! Thank you so much for sharing this with us and congratulations on your Flex. It is great to hear that Michael found the perfect vehicle and provided you with outstanding service. We hope you enjoy your Flex for many years, come back and see us again!

March 11, 2017

Used car purchase Sunset and Brett worked for several weeks to find a vehicle that met our needs and preferences! Thank you very much! We appreciate your help. More

by Jen's car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jimmy Williams
Mar 13, 2017 -

Sunset Ford of Waterloo responded

Congratulation! We are so happy to see that Brett and the team found you the perfect car and we hope you enjoy it for many years. Our team appreciated the chance to earn your business and we are here for any future needs. Thank you for choosing Sunset Ford of Waterloo, come back and see us again!

March 11, 2017

Best experience This used car is in excellent condition and I love it, it's the best one I have ever owned. I would like to thank Harley for finding it for me Brett f More

by Dina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jimmy Williams, Harley Howard
Mar 13, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! It was an absolute pleasure working with you and we are so happy to hear that you love your car. Welcome to the family, we look forward to working with you in the future.

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