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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,898 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,898 reviews

December 31, 2016

Great Service We came to Sunset Ford to look for a car and trade in my van. Brett let us test drive 2 ford focuses. I fell in love with the 08 Ford Focus coupe. Bre More

by Jrebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bergman
Jan 04, 2017 -

Sunset Ford of Waterloo responded

Congratulations on the purchase of your Focus! It is wonderful to hear that Brett provided you with top-notch service and helped you find the perfect vehicle. Thank you for choosing Sunset Ford of Waterloo, come back and see us again!

December 31, 2016

My first new Ford I found a lot car for a great price! A Ford Taurus for less than 20,000 dollars was almost to good to be true! More

by larry berg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jan 04, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review, Larry! It was great working with you and we hope to work with you again soon!

December 31, 2016

Found a gem at Sunset I recently purchased a 2010 Ford Escape and am very happy with the deal I got. The people were friendly and helpful and I didn't feel pressured to buy More

by Dean2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jan 04, 2017 -

Sunset Ford of Waterloo responded

Hello! Thank you for sharing this with us and congrats on the purchase of your Escape. It is always our goal to help our customers find the right car for their needs and budget, and we are so happy to hear about your experience with George and Mike. It was great working with you, come back and see us again soon!

December 24, 2016

Great dealer to work with I came to this dealer to order my new F-150 and was treated very well. They helped through the process and did not pressure me into anything I didn't More

by F-150Lariat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Schneider
Dec 27, 2016 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We are so happy to hear that our team provided you with the level of service you deserved. It was a pleasure working with you and we are so pleased that we could help you get the perfect truck. Thank you for choosing Sunset Ford of Waterloo, come back and see us again!

December 23, 2016

Light at the end of the tunnel After bouncing around dealerships looking for the right used vehicle George was very upfront and honest about the vehicle we purchased. Sent many pho More

by Jgrossb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Dec 27, 2016 -

Sunset Ford of Waterloo responded

This is wonderful to hear! It is always our goal to provide our customers with the service they deserve, and we are so proud to know that George did just that. We appreciated the chance to earn your business and we do hope to work with you again!

December 23, 2016

Friendly and patient After visiting two other dealerships, one of which was the same company, Sunset Ford in Waterloo, IL made me feel more comfortable and at ease. The s More

by Dan Haney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Dec 27, 2016 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us, Dan! Customer satisfaction is very important to us and we always strive to provide our customers with the best service and all the information they need to make the best decision. It was truly a pleasure working with you and we are so happy to hear that Brett and Mike made your visit fantastic. Enjoy your new car, come back and see us again!

December 19, 2016

We always have a great experience at Sunset Ford. Brett makes the car buying experience a pretty simple process. I would recommend buying a car from him to my friends and family. We have bought 3 ca More

by Angcarr189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Dec 20, 2016 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.

December 15, 2016

Really good peopel and easy to work with. Jeff Bakken was very easy to work with and was very helpful. Mike Carr was great with the financing paperwork too. Great place to go! More

by Shannon Lee Gerli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Dec 15, 2016 -

Sunset Ford of Waterloo responded

This is wonderful to hear, Shannon! Our team truly enjoyed working with you and we appreciated the chance to earn your business. Thank you for choosing Sunset Ford of Waterloo, come back and see us again soon!

December 13, 2016

Second Purchase We really like your dealership. Never said that before! This is the second Escape for us. Love your service and your employees. We really enjoy wo More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Dec 14, 2016 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, Bill! We are so lucky to have amazing team members like Mike and Brett and customers like you. Our team truly appreciates your repeat business and recommendations, and we are proud to have you in our family. Thank you for choosing Sunset Ford of Waterloo, we can't wait for your next visit with us!

December 10, 2016

Great overall experience I loved that it wasn't high pressure. I got a good deal and I was able to pay my taxes and get my license plates exchanged at the dealership saving me More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Dec 12, 2016 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us, Jim! We try to make car buying an easy, stress-free process for our customers, and we are so happy to hear that our team did just that. It was truly a pleasure working with you and we can't thank you enough for the chance to earn your business. We wish you many happy miles, come back and see us again!

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