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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

October 26, 2016

sales people very good David Zellerman is our salesman and went above and beyond to get answers for our questions. Spent hours finding those answers. He is great. Mike was More

by car buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Zellerman
October 24, 2016

First Time Ford I am very happy with the car I purchased and I look forward to keeping my car clean with free car washes. What a great service! Hope you don't get t More

by First Time Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Oct 24, 2016 -

Sunset Ford of Waterloo responded

Congratulations on your new car and welcome to the Sunset Ford of Waterloo family! We are so pleased to hear that you enjoyed your experience, and we assure you that we will not get tired of seeing you. Our team truly looks forward to having you back again, and we are always here for your vehicle and service needs!

October 23, 2016

Buying experience. We were looking for a vehicle to replace our vehicle that was stolen. I've been down to Sunset Ford in Waterloo Illinois before so we decided to check More

by Damenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Carr
Oct 24, 2016 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We are very sorry to hear that your vehicle was stolen, but we are so happy that George was able to help you find a great new car. Customer satisfaction is very important to us and we always aim to provide the best service possible. We appreciate your outstanding feedback, we hope to work with you again in the future. Thank you for choosing Sunset Ford Waterloo!

October 17, 2016

Wonderful Experience Our buying experience went so well. Jeff Bakken was very helpful and the whole buying process went smoothly. We were very pleased with the staff, th More

by Teresa Bowman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Oct 18, 2016 -

Sunset Ford of Waterloo responded

Congratulations on your new car, Teresa! Here at Sunset Ford Waterloo it is always our team's goal to make the car buying process as simple as possible for our customers and we always want them to leave excited about their new car. We are so happy to hear about your wonderful experience with Jeff, and we appreciate your business. We wish you many happy miles with your new car, and we hope to have you back again in the future!

October 13, 2016

Wondeful experience Jeff Bakken and Mike Carr made my car buying experience seamless and effortless. Kind, comforting, caring and experienced gentlemen. They both w More

by Wonderful experience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Oct 14, 2016 -

Sunset Ford of Waterloo responded

Greetings! Our team truly appreciates you taking the time to write a review about your experience. It is always our goal to ensure that our customers receive the service they deserve, and we are so pleased to know that Jeff and Mike did that for you during your visit. Thank you for choosing Sunset Ford Waterloo, we look forward to helping you out in the future in any way we can!

October 11, 2016

Ford Escape Jeff made sure everything was up to par with my vehicle and made sure I was comfortable with the Bluetooth features and the door code. Very helpful! More

by Lkimutis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Oct 12, 2016 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us! We are so happy to know that Jeff made sure that you were comfortable with all of you vehicle features. We enjoyed working with you and we hope to have you back again in the future!

October 11, 2016

Great Service We came in looking to downsize. I started with David and Jeff helped on the deal as well. Both were very friendly and knowledgeable. I never once felt More

by Escape5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken, David Zellerman
Oct 12, 2016 -

Sunset Ford of Waterloo responded

Congratulations on your new Escape! Our team truly appreciates your feedback and we can't thank you enough for your business. It was such a pleasure working with you and we hope to work with you again in the future. Thank you for choosing Sunset Ford Waterloo!

October 07, 2016

Great salesman jeff was very informative in the vehicle technology. Explained everything throughly. Was able to answer all our questions. He was very polite and More

by Karen641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
Oct 10, 2016 -

Sunset Ford of Waterloo responded

Thank you for the kind words for Jeff! We appreciate you taking the time to write a review and we can't thank you enough for your business. It was a pleasure working with you and we look forward to helping you out in the future in any way we can!

October 06, 2016

Unforgettable experience I finally found the truck I had been searching for online. George's no BS, no hassle, no pressure attitude was really appreciated. And they for sure w More

by superduty,dd123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider
Oct 07, 2016 -

Sunset Ford of Waterloo responded

Congratulations on your new truck! We are so happy to hear that George was able to help you get behind the wheel of the perfect vehicle and Mike made financing easy. This is the experience we want every customer to have. Our team truly enjoyed working with you and we look forward to having you back again!

September 29, 2016

Was Such A Fun Experience, We Purchased Two New Vehicles. Over the course of a week, we worked with Brett Bergman to find a truck to replace our undersized F350 we had purchased from him over 4 years ago. Br More

by GFY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Sep 30, 2016 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and repeat business! It is always our goal to make car buying a more enjoyable experience for our customers, and we are very happy to hear about your experience with Brett. It was such a pleasure working with you and we look forward to having you back again in the future!

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