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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

December 10, 2016

Great overall experience I loved that it wasn't high pressure. I got a good deal and I was able to pay my taxes and get my license plates exchanged at the dealership saving me More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Carr, Jeff Bakken
Dec 12, 2016 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us, Jim! We try to make car buying an easy, stress-free process for our customers, and we are so happy to hear that our team did just that. It was truly a pleasure working with you and we can't thank you enough for the chance to earn your business. We wish you many happy miles, come back and see us again!

December 08, 2016

Used Car Purchase Never been to this dealership before but they had a used Jeep Liberty we were interested in. Brett was fantastic to deal with. He even called us bac More

by Jim & Tina V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Dec 09, 2016 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We are so happy to hear that our team provided you both with the service you deserved, and we can't thank you enough for the chance to earn your business. We hope you enjoy your Jeep and we look forward to a long relationship with you. Thank you for choosing Sunset Ford of Waterloo!

December 02, 2016

Took a while ..but ended up getting a pretty good deal! Jeff was great from the start..not a pushy salesman at all but tried to get us what we wanted! I would totally go to him again or send a relative or More

by mw2840
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Jeff Bakken
Dec 05, 2016 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We are so happy to hear about your wonderful experience with Jeff and the team, and we truly appreciate your business and recommendation. We wish you many happy miles in your new car and we hope to work with you again!

November 16, 2016

Nrw car purchase I hadn't night a new car since 1977 and George. Mike and Mike were very helpful and made it a very pleasant experience. I'm glad that I chose Sunset F More

by Dave Aitken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
November 07, 2016

A Great Experience These guys were very friendly and helpful. I was looking for a specific car, which they happened to have one. I called them and found within a short More

by Proud new Shelby owner - and yeah, it's fun.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, David Zellerman
Nov 08, 2016 -

Sunset Ford of Waterloo responded

Congratulations on your new Shelby! We are so happy to hear that we not only had the vehicle you were looking for but we provide you with the service you deserve. It was an absolute pleasure working with you and we hope to have you back again in the future. Enjoy your car!

November 03, 2016

Car purchase s We have purchased two new vehicles now in less than three months and both experiences have been great. Salesperson has been very helpful and courteous More

by Oldman13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken, David Zellerman
Nov 04, 2016 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We wish you many happy miles, and we look forward to helping you out in the future in any way we can.

November 01, 2016

Friendly and helpful My old car was dying and needed a lot of work. I asked a coworker where they got their new Ford and she told me to go to Sunset to see Mike. When I go More

by teacher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Nov 04, 2016 -

Sunset Ford of Waterloo responded

Congratulations on your new Escape! We are always working to help get our customers in a great vehicle that will work for them, and we are so pleased to hear that Mike and George could do that for you. The team here at Sunset Ford Waterloo enjoyed working with you and we wish you many happy miles in your new Escape. Come back and see us again!

October 31, 2016

Great deal on a new car I went in wanting to see one style of car and was shown all options to fit my needs. I enjoyed the experience and bought my new car and I am thrilled. More

by LynQ1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Nov 04, 2016 -

Sunset Ford of Waterloo responded

It was such a pleasure working with you and we are so pleased to hear that Mike and George provided you with the buying experience you deserve. Our team wishes you many happy, safe miles with your new car, and we hope to have you back again in the future. Thank you for choosing Sunset Ford Waterloo!

October 31, 2016

Best buying experience ever When we got to Sunset I thought I knew what my wife wanted. George Schneider greeted us and I told him what we were looking for. As we were going to t More

by Happy with Focus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Nov 04, 2016 -

Sunset Ford of Waterloo responded

Thank you for your feedback! We’re happy to hear about your outstanding buying experience with George and Mike, and we look forward to helping you out in the future! Enjoy the new car!

October 26, 2016

Karen641 Jeff B, Mike C, Mike R, Did an outstanding job. Their personalities made us feel welcome. We purchased two new vehicles months apart from Sunset F More

by Karen641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rich, Mike Carr, Jeff Bakken
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