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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,879 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,879 reviews

January 27, 2017

Awesome We have purchased from George Schneider before and he makes it so easy in every way. Mike Rich made sure I was in and out on delivery day as promised More

by CHRIS ST CYRE
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Jimmy Williams
Jan 30, 2017 -

Sunset Ford of Waterloo responded

Hey, thank you so much for this! Our team always enjoys working with you and we are so happy to hear that you enjoy working with us as well. It is great to hear that the entire team provides you with the 5-star service you deserve, and we truly appreciate your loyalty. We are here for any future needs, be sure to come and see us again!

January 19, 2017

Not what I expected George Schneider was very helpful, professional and was easy to work with. But I had hoped that Sunset Ford would have been willing to negotiate on m More

by Zman75
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Schneider
Feb 07, 2017 -

Sunset Ford of Waterloo responded

Thank you for taking the time to leave us a review! We are happy to hear that George provided you friendly service, but we do apologize that you were dissatisfied with your trade-in experience. We strive to make honest and fair offers for every vehicle and it is always our goal to ensure that our customers are happy with the result. It is disheartening to hear that you left less than satisfied with your experience, and we hope to speak with you further to see if there is anything we can do to earn your trust. Due to your username we are unable to find your contact information and we ask that you contact Pete Heutel at (314) 467-1148.

January 06, 2017

Great experience George Schneider was a big help. Picking up the car at the other store and having it ready for us was great since we were in a time crunch. We called More

by Larry13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jan 09, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us, Larry! It is always important to us that we make car shopping a simple process for our customers and we are so happy to hear that George provided you with the service you deserved. We all enjoyed having you here and we look forward to working with you again in the future!

January 05, 2017

Great experience with my truck order George really went out of his way to make me happy and keep me informed on my order status. More

by Evank11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jan 06, 2017 -

Sunset Ford of Waterloo responded

Hello, thank you for your feedback! We’re happy to hear about your great experience working with George, and we look forward to helping you out in the future!

January 05, 2017

First time Sunset Ford buyer I bought a new truck from Cory Pupillo and it was a great experienced. No high pressure sales and the financing was smooth with the help of Treff Lapl More

by doran8919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo, Treff Laplant
Jan 09, 2017 -

Sunset Ford of Waterloo responded

Congratulations on your new truck! We truly appreciate your positive feedback and recommendation for Cory and the team, and we can't thank you enough for your business. It was such a pleasure having you here, come back and see us again!

January 05, 2017

Positive new vehicle purchase George was a very honest and helpful salesman. He took the time to educate us on different vehicles and the options available without us feeling press More

by TBusch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jan 05, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We’re happy to hear about your outstanding experience with George, and we look forward to helping you out in the future!

January 05, 2017

Great Service Next time it is time to start looking for another vehicle, I will see the Sunset. It was a great experience and better than the other competitor's de More

by Car Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich
Jan 05, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding feedback! It was a pleasure working with you and we look forward to helping you out in the future in any way we can!

January 04, 2017

Great service Jeff is an amazing salesman. I never felt pushed, pressured or got that typical "salesman" vibe. I never felt like I was just another commission check More

by ashlyn223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bakken
Jan 05, 2017 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! It is always our goal to ensure that our customers are treated like family and receive the best possible service. We are so happy to hear that Jeff made your visit with us fantastic, and we can't thank you enough for your business. Enjoy your new car, we look forward to working with you again!

January 03, 2017

Wonderful experience at bad timing We had major issues with my wife's car overheating. I had the car towed there and explained to the service department what the problem was. They began More

by Mark and Tiffany Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Justin Krueger
Jan 04, 2017 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! We know the situation you were in wasn't the best and it is never something we want for our customers. But we appreciated the chance to work through this with you so we could get you and your wife safely back on the road. We wish you all the best in your new car, and we are here for any future needs!

January 02, 2017

good to shop local Brett was great to work with . But its easy with a great product to sell. I'm completely satisfied with this purchase. Total time was very fast. More

by redeye10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich
Jan 04, 2017 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

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