Sunrise Volkswagen of Fort Pierce

Sunrise Volkswagen is probably the worst dealership I have ever did business with when purchasing and owning a brand new car. I am not sure if it is only this particular dealership or Volkswagen in gener have ever did business with when purchasing and owning a brand new car. I am not sure if it is only this particular dealership or Volkswagen in general. They, like all the other dealerships, make promises and cannot deliver. I’ve had 3 issues with my 2024 Tiguan within 7 months. They were able to correct 1 of them, simply because it was a recall issue. The other problem was escalated to Volkswagen headquarters after the service department could not even begin to find the problem. After speaking with a “specialist” at Volkswagen headquarters for over 6 months the problem still exists because Volkswagen is clueless. The current problem I have has not been resolved either. I took the car to the dealership on 2/12/25 and I finally reached out to them on 2/21/25 to check the status since I had not heard anything from them since I took the car in. I was not surprised when the service advisor told me they could not determine the problem and they might have to escalate it to a Master Technician from Volkswagen. I am not sure about the knowledge of the technicians at Sunrise, but the entire service department seems clueless when I’ve taken my car in. Not only can they not service my car, the customer service is lacking as well. To get no updates for over a week and have to call them is not what I expect in a business providing customer service. To purchase a brand new car and pay good money and not get service is very disappointing. The problem that was addressed first has to do with the navigation system not working. This is a feature that I paid for when I purchased the car. This is a problem with Volkswagen and their product. They are selling cars with faulty equipment to people. I have tried approaching the salesman manager, but of course they are of no help. The sales department only knew you when they were making the deal and once the deal was sealed, they were through. I have owned several makes and models of cars throughout my years. I have NEVER experienced issues such as these and to get no answers or resolutions is just not right and very frustrating. I would never own another Volkswagen product and I would not recommend Sunrise Volkswagen to anyone. I basically paid money for a car with features that don’t perform and I dealt with a dealership that cannot resolve their products issues. More

Fast efficient service ! ! Appreciate the courteous service advisors and the attention to detail. Highly recommend ! Appreciate the courteous service advisors and the attention to detail. Highly recommend More

Scott was incredible and helped me understand all my options and guided me through my decisions. options and guided me through my decisions. More

My 2023 VW Tiguan has issues,after the Tiguan warms up when I stop at a Traffic light the engine shakes a lot brought in in and they said the transmission mount was broken but it still shakes, they said t when I stop at a Traffic light the engine shakes a lot brought in in and they said the transmission mount was broken but it still shakes, they said they could find nothing wrong with the car.Really!! More

My experience at Sunrise VW was great from making the appointment to picking up my car. All the employees I interacted with were very helpful and friendly. appointment to picking up my car. All the employees I interacted with were very helpful and friendly. More

Great dealer. My service appointment was on time and my service items were completed in a timely fashion. I was kept informed of the progress of my repairs. My service appointment was on time and my service items were completed in a timely fashion. I was kept informed of the progress of my repairs. More

Offered quick service. Kept me informed of the issue. Provided me a ride to work. Kept me informed of the issue. Provided me a ride to work. More

My service was excellent & Grant was exceptional as always. He’s very courteous, professional and ensures that you a satisfied customer. always. He’s very courteous, professional and ensures that you a satisfied customer. More

I drove my car to this dealership on a scheduled appointment for a warranty replacement part. I was advised by Scott my ignition went out in the process. I ended up having to have my car towed home. appointment for a warranty replacement part. I was advised by Scott my ignition went out in the process. I ended up having to have my car towed home. The manager John gave no resolution to fix my car or put it back in the state it was in before I drove it up there other than to pay them $600 to fix. Now I have to get my lawyer involved. On top of what this is now costing me these people were unapologetic and showed no empathy. They lack integrity and morales. More

Wonderful service Wonderful job well done thank you all and God bless you richly love ❤️ and God bless you richly love ❤️ More