Anthony Cantu

What should have been a straightforward vehicle purchase turned into one of the most frustrating dealership experiences I've had. I purchased a 2017 Volkswagen Jetta with approximately 42,000 miles for $ turned into one of the most frustrating dealership experiences I've had. I purchased a 2017 Volkswagen Jetta with approximately 42,000 miles for $12,200. The vehicle had a "DO NOT SELL" sticker, which my salesperson, Dino, saw but never explained. During my test drive, I noticed flashing coolant/temperature and TPMS warning lights. Dino assured me THREE separate times that the vehicle had ALREADY undergone Volkswagen's multipoint inspection. Sales manager Brandon also texted me stating the coolant had been topped off and no leaks were found. Despite my photographic evidence of the warning lights, the mechanic couldn't reproduce the temperature warning. The dealership provided a written "We Owe" agreement promising to address both issues. I finalized the purchase and obtained insurance. AFTER THE SALE, I was informed that the vehicle had NOT undergone its initial safety inspection and required approximately $4,600 in repairs! The findings included rear brakes worn to 1 mm with metal contact, multiple wheel speed sensor faults, a substantial engine oil leak, and a cooling system containing mostly water instead of proper coolant. How was I repeatedly assured the vehicle had been inspected when it apparently hadn't? And why was I reassured about the coolant when the subsequent inspection identified another cooling system concern? I was then offered the repairs for an additional $1,000, added to my financing. Even more concerning, Dino continued pressuring me to take possession despite the documented mechanical and safety issues. THE VEHICLE NEVER EVEN LEFT THEIR LOT! The estimate also included declined GPS/LoJack equipment and a $350 safety inspection charge. Sales manager Anthony was reasonable and understanding. He offered either $2,000 off the original price or $1,000 off with repairs completed. However, neither option was offered when I returned. Instead, the dealership refused to sell the Jetta due to safety concerns. Dino then showed me a 2020 vehicle for $15,000 with more mileage and an interior I found to be in poor condition. Anthony later disclosed that this replacement ALSO needed work and asked whether Dino had disclosed this to me. He had not. I declined both vehicles, and the sale was canceled. My issue isn't that used vehicles need repairs. It's the repeated inspection assurances, contradictory information, serious mechanical issues discovered after the sale, pressure to accept the vehicle, and additional repair charges. While I appreciated Anthony's professionalism, this experience seriously damaged my confidence in Sunrise Volkswagen of Fort Pierce and Sunrise Auto Group. Moral of the story: Request the completed inspection report, independently verify the vehicle's condition, and get ALL promises in writing. More

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2nd time there, Great Service & Coty delivered my vehicle, THANK U, I LOVE IT!! Ur the Best vehicle, THANK U, I LOVE IT!! Ur the Best More

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Very nice service and great customer care team Very nice work and very nice service and great customer care people are very helpful and very knowledgeable about customer service they are always willing to a work and very nice service and great customer care people are very helpful and very knowledgeable about customer service they are always willing to assist me with any questions and concerns thank you very much More

by WALTER1772.WE Verified Customer Verified Customer

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No issues - everything good Happy with the staff and purchase No more to say purchase No more to say More

by Ben Brandt Verified Customer Verified Customer

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The atmosphere was welcoming, and everyone treated me so well. Really cool people that work at the dealership! well. Really cool people that work at the dealership! More

by JPORTUESE1127 Verified Customer Verified Customer

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I came in to purchase a new car. Anthony Cantu told me that he had a vehicle with 26 miles on it that was reduced by $4000. He said that the dealership would provide an extended warr Anthony Cantu told me that he had a vehicle with 26 miles on it that was reduced by $4000. He said that the dealership would provide an extended warranty at now cost. When I went in to F&I I was told that they would not. More

by MICHAELARNETT1 Verified Customer Verified Customer

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I walked in with a trade in plus 20,000 down and walked out about an hour later, with my 2020 jeep gladiator sport out about an hour later, with my 2020 jeep gladiator sport More

by willie Verified Customer Verified Customer

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Fair, no pushy sales pitches, courteous, respectful and efficient I got the deal I was looking for and left satisfied. efficient I got the deal I was looking for and left satisfied. More

by COLLEENDC62 Verified Customer Verified Customer

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Super easy to deal with. They worked with me to make the deal affordable. The salesman Bill is more honest than any car salesman I’ve ever dealt with. I’d buy from them again They worked with me to make the deal affordable. The salesman Bill is more honest than any car salesman I’ve ever dealt with. I’d buy from them again. More

by DSWEETTCC Verified Customer Verified Customer

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My experience was at Sunrise Volkswagen. From start to finish, the entire process was smooth, professional, and genuinely enjoyable thanks to the incredible staff. Ryan, my sales represen From start to finish, the entire process was smooth, professional, and genuinely enjoyable thanks to the incredible staff. Ryan, my sales representative, went above and beyond in every way. He was knowledgeable, patient, and never once made me feel pressured. Ryan took the time to listen to what I was looking for, answered all my questions thoroughly, and made sure I felt confident and comfortable throughout the entire purchase. His professionalism and attention to detail really stood out and made a big difference. Cameron, the Finance Manager, was equally exceptional. He explained everything clearly, was transparent about all options, and made what is usually a stressful part of the process feel easy and straightforward. Cameron was professional, efficient, and incredibly respectful of my time, which I truly appreciated. The level of customer service at Sunrise Volkswagen is top-tier. It’s clear that this team takes pride in what they do and genuinely cares about their customers. Because of Ryan and Cameron, I left not only thrilled with my vehicle but also confident that I chose the right dealership. Thank you to the entire Sunrise Volkswagen team for such an excellent experience. I will absolutely be recommending your dealership to friends and family. More

by EGNASHERJ Verified Customer Verified Customer

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