Sunrise Ford

Took the truck in for some front end work. An alignment was scheduled with PSL Battery &Tire because Sunrise didn’t have the equipment. Once the truck was seen by PSL Battery &Tire, they said An alignment was scheduled with PSL Battery &Tire because Sunrise didn’t have the equipment. Once the truck was seen by PSL Battery &Tire, they said the lower ball joints needed replaced and could not align the truck. I have placed several calls to have the additional work done, including leaving messages; never a call back. Hope other customers have a better experience. More

I am really perplexed by the 4. 2 rating in several internet site reviews and the Yelp reviews that reflects a 1.8 rating. This review is to highlight my attempted purchase experien 2 rating in several internet site reviews and the Yelp reviews that reflects a 1.8 rating. This review is to highlight my attempted purchase experience. This all started after receiving an email from Sunrise Ford’s sales manager, Michael Lawrence. I have provided the exact email below. “Thank you for being a customer in our service department, and hopefully in the future you will become a showroom customer of ours as well. We have invested in a new technology that will notify us when you can get into a new Ford F350 SRW keeping your payments about the same if your vehicle is being financed or leased. We have found that most of our clients like to drive a new vehicle, rather than maintain an older model. There is absolutely no obligation. In the future, when we see an opportunity for you to get a newer Ford F350 SRW, we would like to contact you. If you are interested in knowing when an opportunity for us to upgrade your vehicle arises, please contact me so I can collect a few pieces of information from you.” Needless to say, I bit on the marketing offer and sent Michael an email sharing the opportunities I would be looking for to purchase a new truck. I basically said i wanted a good trade number, a highly discounted new truck figure and a low interest. Two out of three reasonable demands. Michael and I went back and forth on several emails and considering the tone of those emails, I made a trip to Sunrise Ford. Please also note that I knew upfront that they did not have a truck in stock that would fit my needs. Upon arrival, I met with Michael immediately and discussed further the type of truck I was looking for. In addition, we began the steps to get my 2014 F350 Super Duty Platinum with 99,440 miles evaluated. After a review of their inventory, I was shown a used 2023 Lariat with just over 6,000 miles on sale for $80,300. After a short test drive we sat down to review their initial offer. Here is where the fun starts. Sunrise’s initial offer for the trade in was $27,000. This is about $6000 to $7,000 less than KBB. I fully understand that dealers do not use KBB but it still provide a reference point on values. I was told that Sunrise uses the Black Book, which is what vehicles sell at wholesale / auction. Based on the condition of my truck and the miles on it for being ten years old, I highly doubt my trade would have gone to wholesale. Beyond the trade value, Sunrise also forces buyers into three dealer options, already applied on every vehicle that cost $1,400. They are ID etching, paint protection and Lojack. Added to that, are their exorbitant dealer fees of $1817.00. i took my truck to a local GMC dealer and a Chevrolet dealer where both offered me $31,000. One would think, you would get a better offer from a Ford dealer taking in a Ford truck. After going around and around with Michael, he came back with a number of $29,000, stating that the number was an over allowance. I am not sure what was meant by over allowance, but I ended up driving 40 minutes to purchase a brand new Ford F350 King Ranch from Gilbert Ford. 80% of the sales transaction was completed via computer and cell phone prior to my drive to their dealership. I sent photos and a service summary listing all of the dealer services (all Ford) completed on the truck. They provided me a trade number over $31,000 and discounted the new truck substantially. Between the trade number, the dealer options Sunrise forces you to purchase and the dealer fees, I saved $4,700 on the purchase with Gilbert Ford. A truly painless purchase experience and a far better deal. More

Nothing unusual. Standard procedure followed. I’m still awaiting return call regarding recalls on my vehicle Standard procedure followed. I’m still awaiting return call regarding recalls on my vehicle More

I. Its nice to go to your home town dealership and have people treat you like family, it's nice. They are good people there. have people treat you like family, it's nice. They are good people there. More

Got me right in for a recall on my f150. Completed the work quick and called as soon as it was ready Completed the work quick and called as soon as it was ready More

Terrible experience. The finance guy was a nightmare to deal with. He approved my daughter for a loan and then 2 weeks later he contacted us and said he made a mistake. T The finance guy was a nightmare to deal with. He approved my daughter for a loan and then 2 weeks later he contacted us and said he made a mistake. The car we bought from them was too old and she had to reapply for a loan and of course it had a much higher interest rate. Then less than a month later we had serious mechanical problems with the car. Would have never purchased another car from these people. More

Started with scheduling and somehow got scheduled at Volkswagen for my ford so when I showed up they didn’t have an appointment for me in system. John was nice enough to take it in anyway and get it dia Volkswagen for my ford so when I showed up they didn’t have an appointment for me in system. John was nice enough to take it in anyway and get it diagnosed so do appreciate that. Being it was warranty work expected a loaner and was told only do rentals and the rental lady was not there but would be in later and could get me one. She showed up around lunch and then the system was supposedly down and never heard anything more until the next day to call and say my truck was done. All good until I get my paperwork and notice they billed ford for a rental that I never got. Now to end it my truck is still leaking and I respond to the text to follow up on my visit and get crickets. So appreciate John and his accommodations and communication with me about the truck, but the experience overall was not great and now still have a leak and guess will try another dealer this time. More

Service was on time and fast. There was a service writer trainee and he was doing a great job. Sarah was very patient in training him There was a service writer trainee and he was doing a great job. Sarah was very patient in training him More

Service job was satisfactory. Check in and out was good. Service Consultants were swamped. Makes it difficult for them to return calls or texts. Check in and out was good. Service Consultants were swamped. Makes it difficult for them to return calls or texts. More

Good customer service, Edison ,Alfredo and Robert did a excellent job great and quick, I’ll Referred to anybody a 100% excellent job great and quick, I’ll Referred to anybody a 100% More