Sunrise Ford

The service and timeframe was good. If the customer is a regular at the service dept check their files to see what was done before you come with other services that need attention that If the customer is a regular at the service dept check their files to see what was done before you come with other services that need attention that was already completed. Otherwise it was good. More

Worst of the worst for real, I’ve been going here for a quick oil change for about 2 years and the service has declined so much each time I go in. The service advisors don’t even call to elaborate on mecha quick oil change for about 2 years and the service has declined so much each time I go in. The service advisors don’t even call to elaborate on mechanics findings during the works they just send you to the website where a tech has uploaded pics and a price for diagnosing stuff. The “speed lane” is so disorganized it takes 15 minutes minimum to pay after the works already been completed (well over an hour for oil change and tire rotation) , I asked them not to wash my car and they did anyway (top 10 worst Carwash) and on top of that the price has risen $20 since June for an oil change and tire rotation. I’d agree the excuse that the price went up on everything else if I couldn’t get an oil change and tire rotation at the valvoline down the road for $60. For you to charge that much and provide this low quality of service you must be out of your minds. More

Great salesperson. Horrible management. Still waiting for final trade-in payoff weeks (in violation of Florida law)after they took my car, and, after delivery of my new Horrible management. Still waiting for final trade-in payoff weeks (in violation of Florida law)after they took my car, and, after delivery of my new VW. No or little response calling, texting, visiting, etc. I'm 75 years old and disabled. Might as well have a VW truck run me over for how I've been treated. While I wanted to refer plenty of buyers to this group....nit going to happen. More

Great service and friendly staff who are always there to help and check if they can make your day better help and check if they can make your day better More

We experienced fast and friendly service. Employees respected car interior with protective covers. Loyal Ford dealership! Employees respected car interior with protective covers. Loyal Ford dealership! More

Very helpful starting with Mr Wilson who understood my problem and tried to assist me prior to making me an appointment to really fix the problem. problem and tried to assist me prior to making me an appointment to really fix the problem. More

Said they would send me broken parts, never did. They incorrectly told me financial information. 100% slimey sales people and would not recommend! They incorrectly told me financial information. 100% slimey sales people and would not recommend! More

Sold me a crappy car and conned me into getting LoJack and a service contract. Then refused to cancel and refund those services. and a service contract. Then refused to cancel and refund those services. More

Mike Fig was the best service advisor I have ever worked with. He was very attentive and thorough While working through issues with my vehicle. He was much more responsive and provided great customer servi with. He was very attentive and thorough While working through issues with my vehicle. He was much more responsive and provided great customer service. More

Got the safety recall done. Tried but could not solve the stolling issue. I upgraded the software and it seemed to correct the stalling problem. Tried but could not solve the stolling issue. I upgraded the software and it seemed to correct the stalling problem. More