Sunrise Ford

Rob Bernal was the best! Was super helpful throughout the entire process. Thank you for all your help. Was super helpful throughout the entire process. Thank you for all your help. More

Salesman Ricky doesn’t know cars/trucks and it shows when he responds to realistic questions regarding the low ball offer he offered for my trade in (which was a 12k offer on a vehicle they have listed for 2 he responds to realistic questions regarding the low ball offer he offered for my trade in (which was a 12k offer on a vehicle they have listed for 20k).He attempted to compare my F-150 FX4 trim to a low model Ram. Also, the way he responded was abrasive and aggressive. In no way would I ever hire a person like that to represent my company. Mike, the manager, then tried to say he was going to retail the trade-in at 14k hoping to make a 500 dollar profit. This was the biggest bunch of xxxxxxxx I have ever heard. He then tried to threaten my wife that if he didn’t get a positive review, he wouldn’t sell the truck to us. This behavior is completely unacceptable and should be addressed. Between my wife and I, we have purchased over 15 vehicles from new to used and never dealt with a scummier sales person. We have butted heads with a sales man before negotiating for a deal. That sales man has since received several vehicle purchases from us. I mention this because I would never deal with Ricky ever again, and if anybody were to ask about him, I could only give the lowest review possible of his salesmanship and professionalism. Also, beware, the price listed on the internet is not the actual price, they added on $1400 for supposed additional things installed on the vehicle which didn’t list in any of the online descriptions. (Not to mention, things I didn’t want or need as the Ford app tracks the location of my vehicle at all times) They would not remove the additional cost and when asked where on their listing they list the additional items, they could not find it, instead pointed to the disclaimer which talks about the additional taxes, title fees, registration, etc but nothing about additional features installed. Now on to the wait time. It took hours for their team to put the paperwork together! I have never seen this before. It was 100% disrespect of my families time. I came to your dealership because you had a specific vehicle I was looking for. Knowing now how your sales and finance team works, I will avoid your dealership and would rather drive out of state to buy a vehicle before going through this experience again. More

I got a car for my wife there in 2010. I have a 08 Mariner, which needed some work. I am glad to meet William Cummins again. because he has helped me on both c a rs in the past. I have a 08 Mariner, which needed some work. I am glad to meet William Cummins again. because he has helped me on both c a rs in the past. More

More interested in upselling xxxxxxxx that's not needed then servicing what the customer is asking for. Also continued trying to deal with customer through app than in person when waiting for them. then servicing what the customer is asking for. Also continued trying to deal with customer through app than in person when waiting for them. More

Making arrangements to have service done at Sunrise Ford is so easy. Our advisers get us an appointment that works for us. The techs are on top of all the problems. is so easy. Our advisers get us an appointment that works for us. The techs are on top of all the problems. More

I requested an oil change asap and it was scheduled the same day as my request. Great service. same day as my request. Great service. More

Easy to coordinate and get results and diagnostic options Very helpful in the auto industry thanks Very helpful in the auto industry thanks More

I had a front camera fault issue service appointment dating back from when I bought my car under warranty. This dealer had 2 opportunities to identify the issue. Now that the cat is out of warranty, the dating back from when I bought my car under warranty. This dealer had 2 opportunities to identify the issue. Now that the cat is out of warranty, they are offering to fix it by changing a low voltage battery which battery $500 with labor plus an additional $2,000 for software reset. Does that sound fair? My car was once again returned dirty. More

Sara got me right in. They informed me of everything that needed to be done and what to expect in the near future. No pressure tactics. They informed me of everything that needed to be done and what to expect in the near future. No pressure tactics. More

The service department has no idea on how to repair anything on a Ford escape. And also made sexual advances towards me while I was waiting for my car to be returned to me. They charged me $250 for not anything on a Ford escape. And also made sexual advances towards me while I was waiting for my car to be returned to me. They charged me $250 for not fixing anything and paid our regular mechanic who actually fixed all of the problems around $2000. Ford estimated well over that. I have no trust in their abilities now. More