Sunrise Ford

Oil Change/Maintenance Bad Service We have a fairly New 2015 F150 with just over 20,000 miles on it. We brought our truck in for an oil change, tire rotation and a vibration in the bra We have a fairly New 2015 F150 with just over 20,000 miles on it. We brought our truck in for an oil change, tire rotation and a vibration in the brake system. Upon inspection From their mechanics they said that the rear rotors needed to be cut. The vibration can be felt In the steering wheel and is clearly in the front of the vehicle and not in the back. When we received our truck back there was oil all over the place under the hood and on the right front fender. We wiped the oil off and there was scratches in the paint on the right front fender also. We spoke to the service advisor and he said that they dont use anythingin the shop that would scrath thw truck and that the oil everywhere was a simple fix, he offered no fix for anything we mentioned to him and had a bad attitude. We left and decided we would go back on Monday to speak to the manager as he stated there wasn't a manager yhere on Saturdays. After arriving home and inspecting the truck further there was a lug nut missing from the right front tire. If this is the customer service you provide it is HORRIBLE!!! Not Happy at all! More

Great overall experience Sean my salesman displayed great patience. No pressure was put on me after four or more hours. I, was tough. Would recommend any and all go see Sean a Sean my salesman displayed great patience. No pressure was put on me after four or more hours. I, was tough. Would recommend any and all go see Sean at Sunrise Ford you won't regret it. PS the 5 star rating for price isn't working. I vote 10 stars. Regarding community involvement The owner's go out of there way to help a lot of local folks as well as community involvement More

Phone Service Question. Talked to Ron in service about a brake problem and he was very friendly and Professional and a great help to me on a brake problem I am having.about Talked to Ron in service about a brake problem and he was very friendly and Professional and a great help to me on a brake problem I am having.about bleeding the air out of the system on ABS brakes , which I have never worked on , so I will try what he said and hopefully the problem will be solved.. Thanks Ron , you and the entire service group at Sun Rise Ford in Fort Pierce , FL have been GREAT..... It is a pleasure to do business with you all. More

Services. On a 2016 250 pickup truck I am a life long resident of fort Pierce and have known the Sneeds along time . I have bought a few cars and truck from sunrise ford over the years. I am a life long resident of fort Pierce and have known the Sneeds along time . I have bought a few cars and truck from sunrise ford over the years. But as the past week I think your service manger needs a aditude Adjustment he must think women are dumb or stupid and to be walk on like dirt! I worked in the public for quite a few years and I was told by my boss that the only one who could tell the customer or get in there face was the owner of the store or company. So I am going to say this I DON'T think I will buying a car or truck from your dealership anymore! Have bought my last one . Have had enought run in with service mangers, sales mangersto last me alive time Yours M.C.T. Ptalbot575@aol.com. Cell phone 201-8784 More

Will never go back again! They tried to lowball us on our trade, kept trying to get slot of money down, wouldn't negotiate on their car. Second time here and last time. We boug They tried to lowball us on our trade, kept trying to get slot of money down, wouldn't negotiate on their car. Second time here and last time. We bought our car at Mullinax Ford where we were treated with respect. All they cared about was moving their car...Terrible sales Sept and management..... More

Quick result ion of my issue The tray that protects the bottom of the engine came loose and was dragging on the ground. I may have hit something on the freeway that dislodged the The tray that protects the bottom of the engine came loose and was dragging on the ground. I may have hit something on the freeway that dislodged the tray. Anyway I show up at 7am with no appointment at Sunrise Ford and I am met by Jorge Barreto Ford consultant. Jorge attached the tray within a few mins and did not charge me. Great service, great response time and an overall positive impression on brand Ford. Because of Jorge and my experience with my Escape, I will be buying another Ford one day! Great dealership! More

My service. Sunrise Ford in Ft Pierce has never disappointed me when it comes to servicing my 2005 FX4 . The service department is top of the line. Sunrise Ford in Ft Pierce has never disappointed me when it comes to servicing my 2005 FX4 . The service department is top of the line. More

Great Overall Experience Great customer attention, awesome service. I asked for body shop. A very nice gentleman walked to the body shop. I asked his name or position and l Great customer attention, awesome service. I asked for body shop. A very nice gentleman walked to the body shop. I asked his name or position and learned he was the general manager of the dealership. More

BAD BAD EXPERIENCE - Check your contracts after you sign it YES, you can't believe, after I bought the car with the equipment they offered me, and after exchanging in more than 72 text messages with the sales YES, you can't believe, after I bought the car with the equipment they offered me, and after exchanging in more than 72 text messages with the salesman before, I went to pick up the truck because in his text where he confirmed to me the car was coming with leather, the truck came without it. Then they gave me a "We owe you note" in order to have my truck installed with the leather later that was a nightmare.. After weeks I finally obtained the leather but to my surprise and checking the contract, I discovered that they, after 5 hours from signing it and following instructions of one of the Managers there, They told me I need to go back, when i was their abut 6 or 7 pm, she told me that she needs to change the contract because my discount was incorrectly applied. ( FIVE HOURS LATER AND AFTER A WEEK FROM THEY HAVE MY DEPOSIT, " She discovered this?". She (Kim) one of the manager explained to me that they only were going to change a couple things or one dollar in the terms monthly payments, because apparently the computer program did not allow to process like that. I trusted her and signed the "cents correction", when I checked it was only one +/_ dollar. I was in a hurry because when they called me I was going to Dallas driving the truck. I went back and I made the mistake thinking the "GOOD FAITH" of the manager, and signed the supposed correction. I didn't read all lines one by one and to my surprise days later, I found she removed the extra warranty I bought for 60k miles. After my claim with Ford Mo Co, they (the Dealer) said that it was not what they originally said, they said was because the leather, when it shows included in the bill and other papers plus my 72 text with the salesman shows it was included. They always denied they changed that for my sons discount even in writing. NOW when I wrote to the principal, she told me first, that was the leather. When I proved to her it was not, she now wrote "because my sons discount" finally the piece we need in our complaint, the part we need is that somebody accepted it, this motive in writing and again finally she did. Now what? they removed my $1,665.00 warranty and not for the leather and what????? I am waiting to see what FORD MO. CO. AND FORD MOTOR CREDIT will do. We are going to sue the Dealer. Now BE CAREFUL when you be ask to change or when they change something, check your contract and check with the bank if they received the contract with the same terms you signed. You can have changes in the interest rate, have extras removed to increase the price etc. BE CAREFUL. Oh and the salesman Matt that was so nice when selling the truck and after 72 friendly text from his phone, now does not answer the phone for me anymore. Coward and dishonest man. More

Cannot/will not fix the problem! I have taken our '08 Explorer in 3 times for lurching transmission problems & paid $100 each time with the Extended Warranty I bought from Ford Motor I have taken our '08 Explorer in 3 times for lurching transmission problems & paid $100 each time with the Extended Warranty I bought from Ford Motor for over $2000. Each time they say they cannot find any transmission problem. On the last visit they said it was the torque converter, which they claimed to have repaired...yet the transmission continues to jerk, lurch & hesitate. My husband is a mechanic & the knows the problem was not related to a torque converter-it is a faulty transmission that DOES NOT SHIFT correctly! For some reason this dealership's service dept. can't/won't repair the problem. They are a FORD dealer-They should be able to fix Ford vehicles! More