Sunrise Ford

I will never go back I took my car for service at 9:30 A.M. they told me it was going to be a while so I took a ride home. They promised to call as soon as there was any I took my car for service at 9:30 A.M. they told me it was going to be a while so I took a ride home. They promised to call as soon as there was any new update, when I didn't hear from them around 3:41 I decided to give them a call. The tee receptionist who answered tried to transfer my call to the service department twice, the phone rung with no answer. She was finally able to connect me with someone only for me to get put on hold once more due to the simple fact this guy couldn't answer my question. When I asked the guy who finally picked up what the update on my car was he said they haven't even checked the car due to the fact the technician who was supposed to work on it was busy with another project and that he is almost done and will get on it as soon as possible. He also promised to call back in the next 45 minutes to update me on what was wrong with the car. I waited and waited that call never came. Around 5:51 p.m. I decided to call and see what was going on only for a sale representative to pick up and told me the whole dealership is closed for the day, the sale department is the only one still open. I asked to speak to a supervisor only for him to tell me everyone had left for the day. When I asked what my options are for getting my car back there was no sympathy from him whatsoever, all he kept saying is, "you're complaining to the wrong person, I don't work service I'm in sales, they'll be open tomorrow at 8, you can call and talk to them then". To make a long story short, these guys kept my car overnight without informing me and without providing me with any sort of transportation to get around. I would rather drive to the Ford dealership in Gainesville for my service instead of ever going back to this he'll ho. More

Friendly, caring individuals The indicates here make your expierence so enjoyable you will not go to any other dealership! My husband and I enjoyed our expierence so much we came The indicates here make your expierence so enjoyable you will not go to any other dealership! My husband and I enjoyed our expierence so much we came back in two years for another new car. We knew that we didn't have to search several dealerships, like we did the first time. More

Great customer experience Let me preface this with the fact that i have never took the time to post any comments online...ever! So you know this must have made an impression on Let me preface this with the fact that i have never took the time to post any comments online...ever! So you know this must have made an impression on me. I recently purchased a 2013 F-150 FX2 and just had to express how impressed I was with Mr. Wetteland and the experience I had. I have bought 2 vehicles from sunrise ford in the past but had not bought a new vehicle in over 10 years (had my last ford for 12+ years). Even though I haven't been there in over a decade, I was treated like I bought a car there every year. I have never bought a new vehicle from another dealership and cant see any reason I would. I am proud to say that customer service is alive and well at that dealership. Feels good to know that some places still hold on to that hometown dealership feel and way of doing business. Also, I LOVE THE TRUCK! More

New 2014 Fusion Hybrid I recently purchased my second vehicle from Sunrise Ford and once again it was a great experience. I had done a lot a research on line before hand an I recently purchased my second vehicle from Sunrise Ford and once again it was a great experience. I had done a lot a research on line before hand and was able to specify the vehicle with the options and in the color I wanted. Although the dealership did not have the exact vehicle I wanted in stock on site they did locate it for me. They gave me an excellent price on my trade and even dealt with my not so fabulous credit score. Carol Lancaster was my sales consultant. She was very helpful and a pleasure to work with. After my initial test drive I did delay my purchase for about a month for my own personal reasons not related to the dealership. I have been driving my new car now for 4 days and it is great. I have received email and calls from the dealership to make sure everything was going well and even helped me with how to change the settings on my navigation system. I am completely satisfied with my interaction. More

Mark Gallagher was very helpful and polite in assisting with the purchase of a new F250 he had to work with myself and the owner of the company to make everything work out Mark spent a great deal of time c with the purchase of a new F250 he had to work with myself and the owner of the company to make everything work out Mark spent a great deal of time communicating with the both of us making sure we had all the information he put in a lot of time to make sure we were both happy with the truck and the financing options chosen. After getting everything done and signed Jeff made sure to go over everything in detail so our experience with the truck went smooth. I have received follow up calls from the dealership and Jeff to make sure we are happy with the truck and if there was anything he could help with that we might not understand. More

Mark was fantastic in helping me throughout the day on email with my questions about the cmax. Visited the store same day. Mark had the car I was interested in seeing. Just not the car for me. He did make email with my questions about the cmax. Visited the store same day. Mark had the car I was interested in seeing. Just not the car for me. He did make other suggestions. Advised him if I bought a ford it would definitely be with sunrise ford. Thanks for the excellent!! service More

I always go to Sunrise Ford for my service needs. They always check my history and let me know what is needed. Sunrise Service is the best to handle my car and fair priced. always check my history and let me know what is needed. Sunrise Service is the best to handle my car and fair priced. More

Just wanted to thank Mark fore the hard work helping us get a car. He didn't give up on us. He treated us like a friend and not like another number. Good job. I'll be back!! get a car. He didn't give up on us. He treated us like a friend and not like another number. Good job. I'll be back!! More

Love our Ford Flex and thanks to Vernon and Kevin we left there very happy and remain happy too ! Next car will be bought from there there very happy and remain happy too ! Next car will be bought from there More