Sunrise Chevrolet Buick Pontiac GMC at Collierville

It is obvious by the behaviors of its service advisor that the leadership at this dealership creates an environment that is not customer centric and that is hostile towards it customers. My experience w that the leadership at this dealership creates an environment that is not customer centric and that is hostile towards it customers. My experience was not only one of the worst service experiences I’ve personally had at any business but the advisor was outwardly aggressive. To sum up my experience, the service advisor was argumentative, disrespectful and lacked empathy. Further, the service advisor went out of his way to prove me wrong and advised that when I can’t find the receipt to call him to apologize in an attempt to mock me. Very bizarre interaction. I quickly found the receipt and promptly returned showing the transaction in question which appeared to frustrate the advisor more. He provided the least amount of service possible and obviously was put out by my presence, hurried me out deferring all questions to another company. It truly was a horrible experience and for this to be even possible to this degree my experience tells me that these behaviors start at the top. I personally hold the leadership accountable for fostering this type of environment. In addition, when waiting behind another customer I overheard the same advisor say “we’re going to have to agree to disagree.” I could only imagine what this customer endured... More

Chevy Tahoe 2017 Please Help fix my TAHOE issues! I have taken my 2017 TAHOE in twice for the same roaring motor noise coming from the passenger side when my heating Please Help fix my TAHOE issues! I have taken my 2017 TAHOE in twice for the same roaring motor noise coming from the passenger side when my heating and air unit is on. This is my only means of transportation and I can’t keep affording to leave it for the same issue. I purchased this vehicle new expecting not to have these type of issues so soon on basically a new vehicle. I have purchased the extended warranty and just would like to have this annoying issue taken care of. Cedric Stevenson More

Awesome experience I was given superb and courteous service from Derek Dobbs. I was greeted with a smile from Mr. Dobbs. He was very courteous and knowledgeable. I we I was given superb and courteous service from Derek Dobbs. I was greeted with a smile from Mr. Dobbs. He was very courteous and knowledgeable. I went in looking for a new 2019 Chevrolet Equinox and understood that maybe I wasn't a very patient individual with lots of questions but Derek answered all my questions. He along with the GM Jeff Jackson were a wonderful tag team that got me into the car of my choice. I recommend Derek Dobbs to anyone wanting to purchase a new/used vehicle. More

Great experience. Darryl the sales rep was very courteous and professional. Everything from choosing a vehicle to financing was handled professionally, timely, and comf Darryl the sales rep was very courteous and professional. Everything from choosing a vehicle to financing was handled professionally, timely, and comfortably. At no time did I feel pressured to make a decision. Would highly recommend this dealership and salesperson. Very satisfied with my purchase and the service I received. More

Great experience Darrell Gales helped us with our new car great sales man thanks for everything. He was able to get up the price we agreed and was fast at getting ever Darrell Gales helped us with our new car great sales man thanks for everything. He was able to get up the price we agreed and was fast at getting everything ready. More

Great service I looked all over the country for a specific truck. Todd found it, made a good deal and got it delivered the next day. Stevan made sure everything wa I looked all over the country for a specific truck. Todd found it, made a good deal and got it delivered the next day. Stevan made sure everything was in order. More

A great place,that will get it done Well if you to the a car or truck,they will make it happen.When.they say they can it's done so if go to them first or last it's game over done.Thanks Well if you to the a car or truck,they will make it happen.When.they say they can it's done so if go to them first or last it's game over done.Thanks More

Very Courteous The sales staff was very courteous as I looked at cars. I wound up looking at and test driving 2 different models before making a purchase. I had rese The sales staff was very courteous as I looked at cars. I wound up looking at and test driving 2 different models before making a purchase. I had researched specific vehicles listed online and knew the price point I wanted. The first vehicle I was offered was much more expensive, but there were no objections or pressure when I started that I wanted one of the models at the sale price. More

Daniel Jackson went above and beyond to help my buying experience. He is professional and helpful! I texted him for 2 days while trying to make a decision and he w went above and beyond to help my buying experience. He is professional and helpful! I texted him for 2 days while trying to make a decision and he was helpful even after hours. I would recommend buying a vehicle from him! The entire Sunrise Collierville staff was great! I will be a repeat customer! More

Derek Dobbs was a excellent sales man. Excellent salesperson and great commuication in detail about cars! He allowed me accurate time to ensure this is exactly what I wanted. he was awesome Excellent salesperson and great commuication in detail about cars! He allowed me accurate time to ensure this is exactly what I wanted. he was awesome. More