Sunrise Buick Pontiac GMC Truck

They kept my car for 2 months. They gave me a long list of things that was wrong with my car that costs hundreds and thousands of dollars. I was going to go somewhere else but my s They gave me a long list of things that was wrong with my car that costs hundreds and thousands of dollars. I was going to go somewhere else but my service plan was going to pay for one of the items. Mr. Adam Keller consistently try to upcharge me for new things they found was wrong with the car. When I would call and try to check on the car he wasn't available and I left messages and he wouldn't call me back. He was very rude and wouldn't listen when I did talk with him. I had to report his behavior to the supervisor. When they finally begin to work on my car, Adam called asking for more money for a hose. They do not understand that the customer have a family too. I am a single mother. I needed my car for work so I can take care of my family. The impression I got was to try to get as much money as you can out of the customer, and the customer does not matter. More

I visited the Sunrise Covington Pike location in Memphis, Tennessee. I was only there to have my two new key fobs programmed. Note: I received my old key fobs and my new metal keys. After this was c Memphis, Tennessee. I was only there to have my two new key fobs programmed. Note: I received my old key fobs and my new metal keys. After this was completed, I received an invoice that included a disposal fee. Since there was nothing to be disposed, I asked to speak with the manager. He expressed the run-of-mill speak saying that the fee included topping off my fluids, etc.. When I expressed the services I received, he had no recourse. I immediately left the office and stopped my car before I left the property. To my surprise, nothing had been done under my hood--no windshield wiper fluid; no antifreeze, etc. Sunrise Covington has lost all my trust... More

If they can help you ,they gonna go way and above for you😍 Sunrise is Best you😍 Sunrise is Best More

The overall experience was absolutely horrible and very deceiving. We called made an appointment to have our vehicle serviced. I was told when I made the appointment that my vehicle would have to be droppe deceiving. We called made an appointment to have our vehicle serviced. I was told when I made the appointment that my vehicle would have to be dropped off. We met with service tech Adam. He told us that since we were having check engine issues that it would be a minimum of two weeks before they could look at the car and we had to leave it. Which was fine. He then told us that it would be $159 for diagnostic for the car. That would be applied to the repair if we choose to allow them to repair the vehicle. We signed our papers left. Two weeks went by and I received a call from service department stating they have exhausted their one hour diagnostic and that it would be $636 for them to tell me why was wrong with the vehicle. I was confused and asked the service tech what he meant by hour. He explained that the initial $159 was for only one hour of service. I informed him we were never told it was $150 per hour of service. I felt lied to and informed him that I would pick up the vehicle. We went down there and spoke to Adam. He kept talking in circles stating that what we were asking was the same thing. I did lose my temper and started yelling. At this point I felt lied to and that I was paying money for absolutely no resolution. My husband spoke to the tech man anger and he informed him that they do not tell customers it’s $150 per hour because they don’t want to scare away customers. I feel that everything should be explained ahead of time so that the customer can make a decision if they want to continue service. We explained very detailed the issues we were having and what we have done so far to the vehicle. It is completely unfair for the employees to tell customers one thing trap them into having to pay for something they did not receive. The cashier then told us that if we hadn’t came in their yelling that they could have worked with us. There was no sympathy shown and we ended up paying $175 to get our vehicle back with answers and two weeks without a car. I read the pap artwork given to me at check out and even the paperwork was dishonest. Nothing on the paper indicated anything was done except what we already knew was going on based on the computer reading. Made me feel like they just read paperwork and decided it was going to be 4 hours of service. Which could have been told at the front end. I would have never left my car their for two weeks thinking that it was being diagnosed for $159 when I. Reality it was known from the beginning that it was going to take 4hours. Very dishonest and unprofessional. It’s theft when you lie to people like that. Then turn around and expect them not to be upset. More

My car was at the dealership for 15 business days and 19 total days. The main issue I brought it for was a coolant leak and it was never addressed or diagnosed. The helper Tim only called one time in 19 day total days. The main issue I brought it for was a coolant leak and it was never addressed or diagnosed. The helper Tim only called one time in 19 days to update me on the progress of my car and then in the lobby of the dealership was rude, raised his voice at me, and insulted my ability to read. I called to check in the car twice and finally decided to come pick it up to take elsewhere. This was the absolute worst experience I’ve ever had. The other employees stood around watching. I was treated as if I was a liar and not allowed to be frustrated that my car has been there 19 days without a diagnosis. That was just not fair and terrible customer service. Tim was suppose to call me so I could okay the work after he gave me prices. He yelled at me and said he told me about things that he did not. I have no reason to make up lies about information because I am the one who was making sure I had all of the funds to pay. This was terrible. In the past I’ve worked with Joey and he was absolutely amazing and kind. I bought my Buick at this dealership and when I started using the auto services, I was so very excited and happy to have you all on my team. This experience truly hurt my heart and I feel very insulted and uncared for. I can’t possibly recommend for another person to come there and be treated that way. Tim even told me when I was asking him to please call with updates that I just needed to be patient, that they had 60 cars there, that there were cars that had been there since the first of the year. This is not what you say to a customer who has literally had to call you for an update after 8 business days. Tim was just rude and he wouldn’t see both sides of the situation. More

I have purchased 2 vehicles from here and it's been a pleasure each time Mr. Tyrus, and Mr. Rodell Boyd and Mr. Dominick are my go to team when I perform business at GMC Sunrise on the Pike. (Covington P pleasure each time Mr. Tyrus, and Mr. Rodell Boyd and Mr. Dominick are my go to team when I perform business at GMC Sunrise on the Pike. (Covington Pike). They were instrumental in making a no hassle purchase. Keep up the great work guys More