Sunland Ford

Russell Rep for the service department was professional and efficient ! Picked up our vehicle serviced it and delivered back to our home ! Thank you Sunland Ford for impeccable customer service and efficient ! Picked up our vehicle serviced it and delivered back to our home ! Thank you Sunland Ford for impeccable customer service More

This used to be a decent dealership. Now it’s horrible. They kept my truck two weeks to “fix” the issue of excessive smoking at cold start up which is still under warranty. After two weeks of jacking me ar They kept my truck two weeks to “fix” the issue of excessive smoking at cold start up which is still under warranty. After two weeks of jacking me around as to when it would be done, they finally said it was fixed. Except it’s not. Still smoking and now it runs tougher than it did before. Oh and thanks for finally getting me a rental p.o. After a week and a half of borrowing my boss’s car. Was really great to take his car out to pinion hills so he could drive me to the rental place only to find you didn’t send the p.o. And it didn’t matter as they had no Ford to loan me anyways! And let’s not even mention defective lug nuts!!🤦🏻‍♀️🤦🏻‍♀️ Never again. Corporate has been notified trust me. More

I arrived for my service appointment early, but the service person immediately checked me in and advised me that those who had appointments ahead of me would be serviced first. He asked if there were service person immediately checked me in and advised me that those who had appointments ahead of me would be serviced first. He asked if there were other issues and I pointed them out. I was told that I would need to make another appointment for General Service as this was just an oil change with 'the works'. Round trip for me is 110 miles, so I waited. The service was done before I expected. Checking out was a little difficult as 'the computers were acting up', but my Explorer was ready. I have an appointment to return in two weeks which may involve an overnight stay as the warranty items (4) are with different parts of service. I guess I miss the simple days when the dealer and service people all knew your name and your vehicle. Bought my first Ford in 1963 and have been a loyal customer for years. More

I cannot give enough praise in just 25 words. This sales team was wonderful. No pressure or gimmicks. Just good common sense negotiating. THANKS GUYS. team was wonderful. No pressure or gimmicks. Just good common sense negotiating. THANKS GUYS. More

With all the issues in the automotive industry with low supply and a high demand for parts, Sunland Ford (Larry) jumped through so many hoops to find the parts that my vehicle needed. It was a simple tube supply and a high demand for parts, Sunland Ford (Larry) jumped through so many hoops to find the parts that my vehicle needed. It was a simple tube that anyone would expect Ford manufacturing to have, but nope. After 3 weeks on waiting on Ford's list, Larry and team went to work hunting down this part from other dealers (even out-of-state). Once they found this part at another dealer they had it shipped and installed within a couple days. I also went searching for this part from dealers and auto parts store and everyone was waiting from Ford. I really appreciate everything going on in today's environment to still find staff going the extra mile. More

I used a special advertisement received in the mail. Yes they switched the tires but did not balance. Not at time but later said an extra charge. Baloney! they switched the tires but did not balance. Not at time but later said an extra charge. Baloney! More

Wes and JC were kind, knowledgeable, helpful, and straight forward. Usually purchasing a new vehicle is stressful. At Sunland Ford my experience was a complete pleasure. I definitely will send my fam straight forward. Usually purchasing a new vehicle is stressful. At Sunland Ford my experience was a complete pleasure. I definitely will send my family and friends there, and frankly, that’s saying a lot. More

The worst! I leased an expedition max platinum. Front end was making noise. Sunland couldn't see me. Had to pay $800 to have wheel bearing replaced. Engine making noise. Running boards failing, rear hatch s was making noise. Sunland couldn't see me. Had to pay $800 to have wheel bearing replaced. Engine making noise. Running boards failing, rear hatch switch not working. They have car 24 hrs and tell me everything was good. They told me they changed my wipers. They did, but tossed out the new ones I bought the day before. Still have problems! Took to Fairview Ford. Timing chain out! $6000, 10 days to repair. Warranty, big deal, no car! Running boards need motors, on me. Radio will not accept update to eliminate ford's radio problem. Won't warranty radio. I have to pay Lease is up soon, I've been buying ford's for 40 years! This $90,000 car is garbage. The dealership I leased from is horrible.. More

WE HAD TO BRING OUR LINCOLN IN FOR A RECALL MATTER . LARRY OUR SERVICE WRIITER WAS VERY FRIENDLY AND PROFESSIONAL. THE JOB WAS DONE IN A TIMELY MATTER.THANK YOU LARRY OUR SERVICE WRIITER WAS VERY FRIENDLY AND PROFESSIONAL. THE JOB WAS DONE IN A TIMELY MATTER.THANK YOU More

Thank you Sunland Ford for making my buying experience a good one. I look forward to the future as we move into scheduled service. Thank you good one. I look forward to the future as we move into scheduled service. Thank you Kevin More