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Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac
Torrington, CT
606 Reviews
Sullivan's Northwest Hills Dealerships is a family run business with competitive pricing and great customer service! It can be very difficult finding the right car at the right price and choosing a dealer you are comfortable doing business with. Tayloring the needs of each individual customer to ensure an enjoyable (and fun) purchasing experience is our highest priority. Let us show you why so many choose to buy not one, but several vehicles from us. Please stop by in person or visit us 24/7 at www.nwhcars.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 606 reviews
April 09, 2024
Excellent experience from start to finish. Robert was very professional, knowledgeable, and provided excellent customer service. There was no pressure to make a decision rather solutions in f Robert was very professional, knowledgeable, and provided excellent customer service. There was no pressure to make a decision rather solutions in finding me the right vehicle. If you are looking for a new truck, Sullivan's Northwest Hills is a great place to start. More
by jasonwadams
April 04, 2024
I was very happy with my experience working with Vee! ! I will definitely work with her again! ! I will definitely work with her again! More
by Jenwithee
March 23, 2024
Had to come in to get some accessories installed that were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork was attended to effectively and promptly!! More
by Linemanfv
March 19, 2024
Extremely happy with Veronica, and the rest of the team that helped us get into our third lease at Northwest Hills. Thank you! that helped us get into our third lease at Northwest Hills. Thank you! More
by mt.hands
Employees Worked With
March 19, 2024
This past week my fiance and I lost our car unexpectedly to an engine issue. After trying our best upfront to pick out a car quickly we ended up in Northwest Hills Chevrolet GMC at Vin’s desk. Our time spen to an engine issue. After trying our best upfront to pick out a car quickly we ended up in Northwest Hills Chevrolet GMC at Vin’s desk. Our time spent with Vin was professional, respectful, and honest. His attention to detail is second to none and we already know that we will be returning to Vin for our next vehicle purchase. If you want a transparent transaction, Vin will work alongside you to give you the best deal & do it quickly. Hands down best car buying experience!!! More
by adriannabataran
Employees Worked With
March 18, 2024
The crew at Northwest Hills , on time and speedy service is never a disappointment . Availability of scheduled service either via phone or internet is always backed up by their word and confirmed ahead of t is never a disappointment . Availability of scheduled service either via phone or internet is always backed up by their word and confirmed ahead of time . More
by nhchicoine
Employees Worked With
February 29, 2024
Service on vehicle done wrong with no help. No communication what soever on how to fix. It has been over a week. No communication what soever on how to fix. It has been over a week. More
by Hdano14
Employees Worked With
February 26, 2024
Outstanding! After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hill After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hills for a new Cadillac XT5 to my exact configuration. Although the dealership is large and covers several makes, the sales experience feels like a local hometown business with long-term staff who are all into cars and can relate to their customers. My salesman, Vin Kjersgaard, was hands-down absolutely the best as were his manager Roger Rathbun and finance manager Darren Schwartz. A special shout out to Eileen Nieves, their internet consultant/car gal who they hide in the back office (!) - she easily fixed the Cadillac app that I completely hosed up on my phone while we discussed various cars. To top it off, the car far exceeds my expectations. Much better than the on-line reviews. The whole experience was top notch including their willingness to resolve any concerns I had at final delivery/prep. I would absolutely do it again. You really want to buy from people you like. These guys are the best! More
by billruss
Employees Worked With
Other Employees :
Eileen Nieves, the driver who picked me up
February 25, 2024
Vin and the crew were very helpful. We were able to make a selection with a test drive the same day. The vehicle was in great condition when we picked it up. We were able to make a selection with a test drive the same day. The vehicle was in great condition when we picked it up. More
by Rwmaier
February 15, 2024
Sara in service is very nice and professional. Never had a bad experience. Would definitely recommend. Never had a bad experience. Would definitely recommend. More
by S2kcote
