Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac

very good experience this was the fifth vehicle purchased from NWH and there is a good reason for this. First time we have dealt with Vin and he was very friendly and help this was the fifth vehicle purchased from NWH and there is a good reason for this. First time we have dealt with Vin and he was very friendly and helpful. More

Great & Friendly Service! My time with Lindsey at Northwest Hills was great, she made everything easy to understand for me (a first time buyer) and made sure I understood every My time with Lindsey at Northwest Hills was great, she made everything easy to understand for me (a first time buyer) and made sure I understood everything before leaving. I had a lot of questions and she had all the answers for me! I was in there almost everyday for about a week before I finally purchased the car and each day I had new questions for her that she answered without a problem at all. Lindsey made me feel comfortable in buying this car without any pressure to buy! I talked with a few other of the staff & customer service while I was there such as Roger and Darren and they were nothing but helpful! The staff is very down to earth and made my purchase a breeze! If I could, I would like to thank everyone at Northwest Hills for making my visit & purchase an enjoyable one! For I am surely glad I chose them! More

Lack of professionalism I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and fro I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and from there it has been nothing but issue after issue. After several months of back and for with the service department, sales manager and one owner, they agreed to a buy back with GMC. After I let them know I was not comfortable going into a same type vehicle I previously purchased, they demanded, I returned the loaner that they agreed I could driver, due to the safety issues they could not fix in may SUV until I get a new car and that they would not move forward with the deal. When I explained to them that this was not acceptable and that they were putting my family in danger both sales managers stated the owner said he did not care, I needed to figure it out on my own. I had to take a car that they documented was unsafe for the road out of their lot and return a car they said was safe. When I brought the SUV home I noticed the side step in the passenger side was loose and could come of at any time when I drive it. The dealership is not worth mine or anyone else is business. They are civil if you do what they want. I do not trust them at all. I have heard about dealerships giving people a hard time but not to the extend or magnitude that this dealership has. I can not believe the positive reports give. More

Good experience Vin was very easy to work with and had a great friendly attitude. He gave us the information we needed to purchase the vehicle. He was knowledgable Vin was very easy to work with and had a great friendly attitude. He gave us the information we needed to purchase the vehicle. He was knowledgable about the vehicle and showed us how to use some of the unfamiliar equipment in the vehicle. Would definitely work with him again. More

Fantastic experience Working with Vin was wonderful! He is so knowledgeable in all facets of the car buying experience that we felt very safe being taken care of by him. W Working with Vin was wonderful! He is so knowledgeable in all facets of the car buying experience that we felt very safe being taken care of by him. We would recommend him and the dealership to all our friends. More

New 2016 Truck Purchase I recently purchased a brand new 2016 Silverado 2500HD LTZ. I worked with Josh Root as the sales professional. Josh was great at being patient with I recently purchased a brand new 2016 Silverado 2500HD LTZ. I worked with Josh Root as the sales professional. Josh was great at being patient with me as I decided and test drove several trucks and asked lots of questions. In the end I decided on one they had on the lot. Josh worked with me to get the deal that I wanted with Roger Rathbun. After the deal was done there were several outstanding options that needed to be completed that I wanted. Both Josh and Roger ordered the equipment and had it there a few days later. They arranged for a loaner truck for my use while mine was in the shop being taken care of for a few days. They checked in with me and Josh personally made sure everything was completed as I had requested. Roger called me to inform me that a recall from GM had just come out and that he would make sure that was completed before they gave the truck back to me as well. I had a question concerning the loan about a week after I made the purchase, after I left a voice mail I wondered if he would return the call since the deal was done and over with. Darren Schwartz quickly returned my voice mail and answered my questions. I was completely happy with my new purchase experience to date! Thank you Josh. More

CHEVY PARTS Have dealt with the Chevy Parts Department several times in the past few months. The guys in that department are knowledgeable, friendly and very hel Have dealt with the Chevy Parts Department several times in the past few months. The guys in that department are knowledgeable, friendly and very helpful. I found the prices to be competitive and I would highly recommend giving them a call for all your Chevy parts needs. More

2013 Cadillac ATS My entire experience at this dealership was fantastic. Prices were fair and the people were friendly, knowledgeable, and helpful. Vin walked me throug My entire experience at this dealership was fantastic. Prices were fair and the people were friendly, knowledgeable, and helpful. Vin walked me through the whole process and was great. Love the car and the experience. More

Great service My mother-in-law's month old Certified Pre-owned 2011 Tahoe with 44k took seven tries to start and then it ran rough and wouldn't go faster than 10 to My mother-in-law's month old Certified Pre-owned 2011 Tahoe with 44k took seven tries to start and then it ran rough and wouldn't go faster than 10 to 20 mph. I called Sullivan's (the dealer she bought it from is too far away), they took it in and Ralph called me when they couldn't reproduce the same issues. Based on the codes in the system he said they would replace a couple of relays and make sure the electrical connections were clean and protected with dielectric grease. I told him I thought it was bigger than that, that it was a safety issue and wanted to see if the throttle position sensor was bad. He felt it wasn't and said they would leave it at the relays. When he called later to let me know it was ready he let me know that he went back and reviewed the issues as I described and ended up replacing the throttle body. All the work was done under warranty and I couldn't be happier. NICE JOB RALPH! More

About my purchase of a new Terrain. Had a great experience in the purchase of my new Terrain. Vin was extremely courteous, knowledgeable and helpful in all information I needed as well a Had a great experience in the purchase of my new Terrain. Vin was extremely courteous, knowledgeable and helpful in all information I needed as well as arranging for me to road test and meet the service manager. Smooth and fair would be a perfect description of my experience at Northwest Hills dealership, thanks to Vin. More