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Sullivan Cadillac - Service Center

Ocala, FL

4.5
437 Reviews
Call Service Center (352) 732-4700

437 Reviews of Sullivan Cadillac - Service Center

Sort by
August 14, 2024

Never a bad experience. No high pressure, very friendly. Service is always great when required. More

by GTODD0907
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you've had consistently positive experiences at Sullivan Cadillac. Our team strives to provide friendly and pressure-free service, and it's great to know that it's making an impact. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 08, 2024

Had a check engine light on. Appointment was made for the next day. Drop off and pickup was extremely helpful, driver was very pleasant. Work was excellent. More

by rcretul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Aug 09, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Sullivan Cadillac met your expectations, especially with the check engine light service. It’s great to know our drop-off and pickup services were helpful and our driver made a positive impression. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 08, 2024

So friendly and courteous, the break room while waiting for my car was awesome!! OmG More

by wayvonce1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reece Vaughan-Edwards
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Aug 08, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Sullivan Cadillac friendly and courteous. It's great to know you enjoyed the break room while waiting for your car. We look forward to welcoming you back for your next visit! Sincerely, The Sullivan Cadillac Team

August 07, 2024

Had to drive 45 minutes up to dealership for 5 minutes of lift gate calibration which should have been completed when $1000 lift gate repairs a month earlier were done. Then another 45 minute drive home. More

by KILPATRICKSTEVE59
Recommend Dealer
No
Employees Worked With
Unknown
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Aug 08, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that the need for a return visit for the lift gate calibration after your previous repair was inconvenient, and we appreciate your feedback. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us directly at Sullivan Cadillac. We look forward to ensuring you have a better experience in the future. Sincerely, The Sullivan Cadillac Team

August 03, 2024

Had a 1 pm appointment, it was 3 pm before the oil change was finished. 2 hours is not acceptable. I can get better service at other oil change centers. More

by JAMESMILLER811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Jones
Report | Print
Aug 05, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We understand that a 2-hour wait for your oil change at Sullivan Cadillac is not what you expected. Your time is valuable, and we appreciate you bringing this to our attention. We’re always striving to improve our service, and we encourage you to reach out to us directly so we can discuss your experience further. Thank you again for sharing your concerns. Sincerely, The Sullivan Cadillac Team

August 03, 2024

The service department is very professional and very helpful. I called for an appointment and was given one the very next day. They are very accommodating More

by SIMS.SUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Aug 06, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that our service department was able to accommodate you swiftly and effectively. Your appreciation of our professionalism and helpfulness means a lot to us at Sullivan Cadillac. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

July 31, 2024

Came in for an oil change, it was done in a timely fashion so I didn’t have to wait all day and no pressure to try to sell me all kinds of things just advised me as to what else is due or due soon but More

by BARBBLACK2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto repairs dept, I would give him 5 stars but I don’t remember his name.
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Jul 31, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience during your oil change at Sullivan Cadillac. Our team always strives to provide timely services without any pressure, and it’s great to know that resonated with you. We appreciate your feedback and look forward to seeing you again for your next visit! Sincerely, The Sullivan Cadillac Team

July 31, 2024

Matt in Service Department was terrific! Easy to schedule appointment, quick check in & concerns addressed. Service on my car was finished timely! More

by RELAXN1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt /Service Department
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Jul 31, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department at Sullivan Cadillac. It's fantastic that Matt was able to assist you effectively and that your car service was completed in a timely manner. We appreciate your feedback and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

July 30, 2024

Very surprised that the part I needed (lift gate left side) wasn't in stock. I have to come back again in two days to get it done. More

by DONNADORSEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure perhaps Edwin
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Jul 30, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac for your recent service needs. We understand your surprise at the part not being in stock. We appreciate your patience in having to return, and we look forward to ensuring everything is completed to your satisfaction when you come back in two days. Thank you for your feedback. Sincerely, The Sullivan Cadillac Team

July 28, 2024

Took care of what I wanted and needed done. First engine oil & filter change since then car was delivered. More

by SJSDMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Jordan
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Jul 29, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac and for taking the time to leave us a 5-star review! We're glad to hear that we were able to take care of your engine oil & filter change and meet your needs. We look forward to seeing you again for any future car maintenance. Drive safely! Sincerely, The Sullivan Cadillac Team

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