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Sullivan Cadillac - Service Center

Ocala, FL

4.5
436 Reviews
Call Service Center (352) 732-4700

436 Reviews of Sullivan Cadillac - Service Center

Sort by
September 01, 2024

Great customer service Timely fashion in checking in Came back and gave and update on my car More

by PEACEHOLYSPECIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We greatly appreciate your feedback about the great customer service you received and our timely updates on your vehicle. At Sullivan Cadillac, we strive to provide excellent service, and it’s rewarding to know that we met your expectations. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 30, 2024

This was a major job on my SRX and it was handled very well. I was given time to get a second opinion which verified what the service department said. When it was time for service, I was able to secure More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estafania in service
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Sep 03, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with your car at Sullivan Cadillac. It's great to know that Estafania provided excellent service and kept you informed throughout the process. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 28, 2024

Edwin was my service advisor He did excellent job and takes good care of me More

by PATELFEVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin service advisor
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Aug 29, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our service advisor, Edwin. At Sullivan Cadillac, we always strive to take great care of our customers. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Cadillac Team

August 27, 2024

I think 2-1/2 hours is way too long for a oil change and tire rotation More

by karen7259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with anyone
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Aug 28, 2024 -

Sullivan Cadillac responded

Thank you for sharing your feedback with us. We understand that your wait time for an oil change and tire rotation at Sullivan Cadillac felt excessive. Your experience is important to us, and we appreciate your insights. If you’d like to discuss this further, please feel free to reach out. We hope to improve your experience on your next visit. Sincerely, The Sullivan Cadillac Team

August 22, 2024

Done right from the start as service adviser, Edwin Mejia treated me well and was easy to work with. good waiting area with coffee and treats, as always I explored the show room and enjoyed looking at the More

by SOS97ABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Edwin provided you with great service and that you enjoyed your time in our waiting area exploring our showroom. At Sullivan Cadillac, we aim to create a positive experience for all our customers. We look forward to assisting you again when it’s time to trade in your vehicle. Enjoy your new car! Sincerely, The Sullivan Cadillac Team

August 21, 2024

Estefania was nice and professional. My car was serviced in a timely manner as well. More

by jeannette.n.dorsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania
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Aug 23, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review, Jeannette! We’re thrilled to hear that Estefania provided you with nice and professional service and that your car was serviced in a timely manner. At Sullivan Cadillac, we strive to deliver a great experience for our customers. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 17, 2024

Dennis and his team always go above and beyond to make sure their customers are satisfied. Thanks again! More

by rick@midfloridaglass.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Woods
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Aug 20, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your feedback and are glad to hear that Dennis and the team at Sullivan Cadillac exceeded your expectations. We look forward to welcoming you back soon! Sincerely, The Sullivan Cadillac Team

August 17, 2024

My service Adviser Mr. Edwin Mejia was excellent. He was punctual and very professional. It was a pleasure dealing with him. Everything went smooth and efficient. You n More

by isakly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We’re thrilled to hear that your experience with Edwin Mejia was excellent. At Sullivan Cadillac, we pride ourselves on providing professional and efficient service, and it's great to know Edwin made such a positive impact. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

August 16, 2024

Great service as usual. ... I stayed and waited in the waiting room and I always appreciate the car wash! More

by DONNADORSEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector maybe??
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Aug 19, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you consistently enjoy great service at Sullivan Cadillac. It's wonderful to know you appreciate the car wash while you wait. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 14, 2024

Never a bad experience. No high pressure, very friendly. Service is always great when required. More

by GTODD0907
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you've had consistently positive experiences at Sullivan Cadillac. Our team strives to provide friendly and pressure-free service, and it's great to know that it's making an impact. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

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