Sullivan Cadillac - Service Center

Very efficient. Service department was organized and on top of things. PHOENIX helped as soon as I walked in the door. Allen advised regarding my tire. Outsta Service department was organized and on top of things. PHOENIX helped as soon as I walked in the door. Allen advised regarding my tire. Outstanding service. More

The staff was nice and helpful. Only complaint was the mechanic left black grease and dirt all over my light grey dash by the starter button. I’m sure this happens and he just forgo Only complaint was the mechanic left black grease and dirt all over my light grey dash by the starter button. I’m sure this happens and he just forgot to wipe it clean. It’s just never happened before all the times I’ve taken in it for service so I was surprised. I was able to clean so no harm done. More

2 tires inflated to 37psi and should have been 30psi you could not access my points and I do not know how to run your aps or what to do could not skip name so picked the first name could not access my points and I do not know how to run your aps or what to do could not skip name so picked the first name More

Service consultant could benefit from additional customer training. I was not greeted, she did not introduce herself or ask who I was. The first thing she said was ‘do you have your keys” training. I was not greeted, she did not introduce herself or ask who I was. The first thing she said was ‘do you have your keys” More

Stephaine was so polite very knowledgeable on what was going on with my car. Only thing I was surprised about was how much the labor bill was. going on with my car. Only thing I was surprised about was how much the labor bill was. More

The service department personnel is good. Edwin is a pleasure to work with and Chuck is a very knowledgeable and helpful mechanic. The waiting area needs some updating, though. In my opi Edwin is a pleasure to work with and Chuck is a very knowledgeable and helpful mechanic. The waiting area needs some updating, though. In my opinion, however, the management and sales staff are blatant thieves whom give car sales in general their slimy reputation. They tried to offer me a pittance for my car which after 1 day I have already been offered almost 5 times what they offered. They also tried to inflate the price of a car in their lot by claiming someone wanted the car - so much so they moved the car out of the lot and said someone was test driving it when it was stuck out of sight in the back. If I were to buy another Cadillac, which is unlikely after my repeated experience with this dealership's management, it will be in Orlando or Tampa, not from these clowns. More

Sullivan always does a good job . Been going there for 15 years . Keep up the good work. Been going there for 15 years . Keep up the good work. More

The Salesman was Courteous. The managers were professional. The Staff was personable. Everyone was friendly and conscientious. The managers were professional. The Staff was personable. Everyone was friendly and conscientious. More

Excellent customer service! Sales staff is there to work for you and get the best deal possible. Sales staff is there to work for you and get the best deal possible. More

Excellent . customer service. Phoenix was so helpful and kind, and the time of service was fantastic. customer service. Phoenix was so helpful and kind, and the time of service was fantastic. More