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Sullivan Cadillac - Service Center

Ocala, FL

4.5
436 Reviews
Call Service Center (352) 732-4700

436 Reviews of Sullivan Cadillac - Service Center

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October 16, 2024

This was the first time buying a vehicle on line. The final price was good More

by johnsonw7575
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your review! We're glad to hear that you had a positive first experience buying a vehicle online with us at Sullivan Cadillac. If you have any further questions or need assistance, please don’t hesitate to reach out. We hope to serve you again in the future! Sincerely, The Sullivan Cadillac Team

October 12, 2024

I had a terrible experience with the service department last time I was there. Not happy Edit: I went back to the dealership and was taken care of and I will be coming back for the health of my car. More

by gretchenabaez1416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was service department
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Oct 18, 2024 -

gretchenabaez1416 responded

I was contacted by Dennis woods the service manager at Sullivan and he took care of everything and the most important part for me. He explained everything to me. I left satisfied and happy with the whole experience.

Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for sharing your updated experience with us. We're glad to hear that your most recent visit to Sullivan Cadillac was positive and that you will be returning. We look forward to assisting you and ensuring your vehicle remains in great condition. See you next time! Sincerely, The Sullivan Cadillac Team

October 09, 2024

A simple tire patch cost $53. 00 and took nearly 2 hours. I cannot say the cost or the wait was a good experience. More

by george.a.ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recogize the service person
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Oct 09, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that you found the cost and wait time for your tire patch to be less than satisfactory. At Sullivan Cadillac, we strive to provide quality service in a timely manner, and your feedback is important to us. Please feel free to reach out directly to discuss your concerns further. We appreciate your input and hope to serve you better in the future. Sincerely, The Sullivan Cadillac Team

October 04, 2024

Very pleasant and helpful staff. Makes you feel comfortable and takes care of their customers.. More

by njrfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your positive feedback about our staff at Sullivan Cadillac. It's wonderful to hear that you felt comfortable and well taken care of during your visit. We look forward to welcoming you back next time! Sincerely, The Sullivan Cadillac Team

October 04, 2024

Very good experience as usual Dennis Woods is top notch he always is on top of everything I'M very meticulous about CT5 Blackwing and Sullivan Cadillac takes care of me every time. Fantastic service Depart More

by Mikemcquade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words about Sullivan Cadillac, and for recognizing Dennis's top-notch service! We’re thrilled to hear that your experience with the CT5 Blackwing has consistently met your high standards. Our team is dedicated to providing fantastic service, and it's wonderful to know that we are taking great care of you. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

October 02, 2024

As expected, quality and responsive Tried to fix problem and the solution is a temporary fix More

by Drdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your comments and are glad to hear about the quality and responsiveness you've experienced at Sullivan Cadillac. We understand that a temporary fix can be frustrating, and we encourage you to reach out to us directly so we can address your concerns more effectively. We value your experience and are here to help. Sincerely, The Sullivan Cadillac Team

September 28, 2024

Very well organized in the service dept. Immediate service . POLITE EMPLOYEES. JOBS WELL DONE. THXS! More

by LEIGH7888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phoenix
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Sep 30, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you found our service department well-organized and our team polite. At Sullivan Cadillac, we strive to provide immediate and exemplary service, and your feedback truly confirms our efforts. We appreciate your support and look forward to serving you again soon! Sincerely, The Sullivan Cadillac Team

September 26, 2024

Prompt, courtiest service. Found nail in tread. Declared it non-fixable with patch or plug. I am not sure of "why", since the nail was centerline on tread, not on the side w More

by sailortom122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Sullivan Cadillac responded

Thank you for your feedback, we appreciate your visit to Sullivan Cadillac. We understand your uncertainty regarding the tire assessment, and we encourage you to reach out to us directly to discuss this further. Your experience is important to us, and we strive to ensure our customers feel confident in our service. We hope to assist you again in the future! Sincerely, The Sullivan Cadillac Team

Sep 27, 2024 -

sailortom122 responded

I experienced low air pressure warning on my 2023 Cadillac CT5 left rear tire. Milage 6400 miles; usually too early for a nail penetration. Dealer confirmed nail entry centerline directly on tread. She averred that the Michelin 3134MS low profile tires could not be patched or plugged. My experience is that a nail penetration on the side wall cannot be fixed; tread penetration centerline is fixable. My"free" air with new car and tire warranty did not apply so it cost me almost $500 to drive home. Why can this MIchelin tire not be patched or plugged?

September 26, 2024

you do need to be able to handle any pending appointments when someone is out More

by REDROSE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stefanie in service
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Sep 26, 2024 -

Sullivan Cadillac responded

At Sullivan Cadillac, we strive to ensure our customers have a seamless experience, and appreciate your 5 star rating. If you have any concerns or would like to discuss this further, please feel free to reach out to us directly. Thank you for your insights! Sincerely, The Sullivan Cadillac Team

September 23, 2024

Service department was great. They were professional and the wait time was minimal. Enjoyable experience More

by CTOMPKINS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
Report | Print
Sep 24, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had an enjoyable experience with our service department at Sullivan Cadillac. Our team strives for professionalism and efficiency, and it's wonderful to know that we met your expectations. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

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